Customer Satisfaction Survey Results

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Author: Aslam Ibrahim

Customer Satisfaction

We monitor information on customer satisfaction and/or dissatisfaction as one of the measurements of performance of the Laboratory Management System. The Management System Officer conducts an electronic survey using F407.001 (e-Doc 6075165) to capture satisfaction information of the CNSC staff members utilizing the services of the Laboratory and also to receive any suggestions for improvement of the services. The survey results are used as input into the management review process. Any immediate problems are to be documented and corrected through the non-conformance and corrective action processes. Any improvements are implemented through the document change process and followed up and monitored through internal assessment process.

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