CSPS Digital Academy/Digital Readiness



Csps-accelerator-banner-en.jpg



Gear up for the CSPS Digital Accelerator with Self-Directed Learning

Digital Readiness Self-Assessment

Completing this Digital Readiness Self-Assessment will help you identify gaps in your knowledge of the Government of Canada Digital Standards and how they can be applied in your work. It will also help us direct you to relevant learning resources you can do at your own pace.

Note: Although the CSPS Digital Accelerator targets teams, some of the learning is open to all employees.



Bridge your knowledge gaps

We want you and your team to get the most out of the CSPS Digital Accelerator! Before you begin the Discovery phase, it is important to address any of the gaps identified through your Digital Readiness Self-Assessment. Select from the curated self-directed learning resources based on your overall and Digital Standard-specific scores.

Note: The self-assessment and this resource are both minimum viable products (MVP). They focus on nurturing a digital and growth mindset and five of the ten Digital Standards most closely aligned with the objectives of the CSPS Digital Accelerator. Future iterations will expand to include the remaining five Digital Standards and will incorporate changes based on user (your!) input. Complete a short survey to help us improve the self-assessment: https://learnapprendre.qualtrics.com/jfe/preview/SV_czKdSynbzLr5cAS?Q_CHL=preview&Q_SurveyVersionID=current


What do you want to learn?


Nurture growth mindset icon (1).png

DA digital standards posters EN-01.png

DA digital standards posters EN-02.png

DA digital standards posters EN-06.png

DA digital standards posters EN-10.png

DA digital standards posters EN-05.png




Legend
Busrides.ca.png Busrides episode Online course.png Online self-paced Video.png Video Reading.png Article Job-aid.png Job-aid


Nurture a digital and growth mindset

Nurture a digital and growth mindset

Intelligence and learning ability can be developed and improved. Be prepared to unlearn the old and learn the new.

Title Format Description Time
#GCDigital
bus
For those of you who have been knee deep in digital for a number of years, the hashtag #GCDigital makes sense. But beyond the hashtag, what does the expression “GCDigital” mean to you? 2 minutes
How to be Digital in the Canadian Public Service
laptop
Learn how to apply a digital mindset to your work as a public servant. 2.0 hours
Achieving Digital Dexterity
laptop
This course covers the techniques for achieving digital dexterity in your organization, along with the resulting benefits. You'll explore how to establish a tech-centric mindset and how to digitize practices that support digital dexterity. You'll also learn how to gauge organizational progress toward digital dexterity and what the strategies are for supporting it. *login to GCcampus required 19 minutes
Let’s Get Digital
bus
In this episode, we explore how you can take steps to increase your digital literacy—in other words, how you can use digital technology and communication tools as part of your day-to-day work. This could include accessing and managing information and communicating with others. 2 minutes
The GC Digital Standards
bus
Learning to Walk the Digital Talk: The Digital Standards 3 minutes
Playbook for Gender Equality in the Digital Age
Job-aid.png
Developed by the Digital Inclusion Lab at Global Affairs Canada, the purpose of the Playbook for Gender Equality in the Digital Age is to put forward a set of best practices to support gender equality in digital contexts. 10 minutes
Developing a Growth Mind-set
laptop
In this course, you'll learn about the characteristics of a growth mindset, such as perseverance, and how to distinguish it from a fixed mindset. You’ll also explore methods of developing mindsets for success, and how professional growth can benefit you and your organization. *login to GCcampus required 20 minutes
Best practices for Digital Transformation
laptop
This course presents best practices for managing change in your organization. It shows you how to adapt business operations, and make them more resilient and flexible in the face of change. You’ll also learn about the role of leaders in digital transformation and the best ways to avoid common mistakes. *login to GCcampus required 27 minutes


Design with users icon

Design with users

Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development.

Title Format Description Time
Exploring customer journey mapping
laptop
In this course, you'll learn how to create a customer journey map. This problem-solving tool can help you brainstorm effective solutions for key customer pain points. You'll also explore how to recognize and prioritize actions that improve your customer focus, and how to avoid common mapping mistakes. *login to GCcampus required 23 minutes
Listening can be just the opposite of what we might think
bus
4 techniques to become a better listener to create a better world 8 minutes
Let’s talk about AccessAbility
bus
Digital technologies are an increasingly important resource in many aspects of life: education, employment, government, commerce, health care, recreation, and more. It is essential that these be accessible in order to provide equal access and equal opportunity to people with diverse abilities. 7 minutes
Design with users #designwin
bus
In this episode, we’ve selected 3 great videos dealing with the basic principles of user-centred design for you to watch. 4 minutes
Gender-based Analysis Plus (GBA+) Step-by-step
Job-aid.png
play button
Learn the key concepts of GBA+ and recognize how various identity factors can influence the experience of federal government initiatives. Access a job aid to help you demystify and apply GBA+ to your work. 7 minutes
GBA+ Intersectionality job aid
Job-aid.png
This tool can help you reflect on peoples’ multiple identity factors, and how that may impact their experiences with government initiatives. Given that our work may differ as public servants, this job aid may be adapted and changed to meet your organizational and contextual needs. 10 minutes
Overcoming Unconscious Bias in the Workplace
laptop
Ensuring a diverse workplace requires seeing past not just individual biases, but also institutional biases that can become ingrained in teams and organizations. In this course, you'll learn about the process of overcoming organizational biases and how to function as an inclusive leader. You'll also learn specific tactics for combating unconscious biases in the workplace. *login to GCcampus required 30 minutes


Design with users icon

Iterate and improve frequently

Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development.

Title Format Description Time
The Agile Leader
laptop
In this course, you will learn how to adopt a focused and flexible mindset; respond quickly with adaptive techniques; and empower others to reach the goal. *login to GCcampus required 43 minutes
Developing and Supporting an Agile Mindset
laptop
This course explains why it's important for organizations to cultivate a culture of agility. You'll explore the characteristics that distinguish an agile mindset from a fixed mindset. You'll learn how to encourage and build an agile enterprise, and how doing this will help your business flourish. The course also covers how developing and supporting an agile mindset can benefit both your corporate culture and your business success. *login to GCcampus required 26 minutes
Agile. Step by Step
bus
What could be better than putting users at the centre of our efforts to improve our jobs and service offerings? How about doing all that while being agile? Sounds great, right? But hmm… what does “agile” mean? 9 minutes
Agile stakeholder engagement and team development
laptop
In this course you'll learn about Agile teams and team leadership, including the characteristics of an effective Agile team. The course introduces you to common team development strategies and developmental mastery models. It also covers effective communication tools and the benefits of using facilitation techniques like Agile games to foster collaboration and cooperation. *login to GCcampus required 53 minutes
Building a culture of design thinking
laptop
This course presents ways to develop customer focus so that you can define problems. You'll explore design thinking strategies that will show you how to reframe problems, how to brainstorm solutions and when to use prototypes. You'll also identify best practices for user testing, and ways of gathering and reviewing feedback that will help you solve problems effectively. *login to GCcampus required 22 minutes


Design with users icon

Empower staff to deliver better services

Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development.

Title Format Description Time
Polishing Your Feedback Skills
laptop
This course covers when and how to give feedback positively, how to handle bad reactions and your own nervousness, and how to give feedback to people at different organizational levels. *login to GCcampus required 30 minutes
FWDThinking Series Episode 2: Empowering Product Teams
bus
Find out more about empowering public sector product managers. 8 minutes


Design with users icon

Be good data stewards

Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development.

Title Format Description Time
A self-directed guide to understanding data
laptop
This course is a series of self-paced activities designed to introduce learners to data in the Government of Canada. It sets the foundation for the Discover Data series by introducing data concepts and terminology, exploring changing citizen expectations of government, what a data-driven organization looks like and how the Government of Canada is moving towards that goal. It will also give learners an opportunity to reflect on personal data challenges, and their own organizational data strategy. 2.5 hours
What is data?
bus
In the Government of Canada, lack of data isn’t a problem. In fact, it’s the opposite: there’s often too much information available from too many different sources to make a clear decision. In this episode, you'll learn:
  • the definition of data and data analysis;
  • the 2 types of data;
  • the 2 ways data is organized;
  • 5 steps to analyze data to answer a business question; and
  • the role of a Chief Data Officer.
24 minutes
Making data-driven decisions
laptop
In this course, you'll learn about the benefits of making decisions with data as the basis for your choice. You'll explore best practices for taking a balanced approach to make decisions that don't rely on a single perspective. You'll also learn how to avoid common mistakes associated with using data to inform decisions. *login to GCcampus required 28 minutes
Exploring data visualization
laptop
This course sets out the considerations for creating data visualizations and explains how to present your message with the help of data visualization tools. You'll learn how to communicate clearly with data visualizing techniques. You'll also explore ways to use best practices for design so that your visualizations clearly and accurately tell the story you want them to. *login to GCcampus required 30 minutes


Design with users icon

Collaborate widely

Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development.

Title Format Description Time
Alex Benay: on a Digital Public Service
play button
Open by default or open government is about reducing the barriers to access to government. 1 minute
Government of Canada’s Open by Default pilot
play button
Right now we’re testing an Open by Default pilot that gives the public a behind-the-scenes look at the federal government’s work as its being created. 1 minute
Encouraging Team Communication and Collaboration
laptop
In this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. You'll also learn strategies for encouraging teamwork. Finally, you'll learn about common tools and technologies for virtual team communication and key considerations for establishing virtual communication guidelines. *login to GCcampus required 30 minutes
Cultivating Cross-functional Team Collaboration
laptop
This course shows you how to establish and cultivate true cross-functional team collaboration. It explains the characteristics of this approach and the resulting benefits. You’ll learn how to use software solutions that will help you assess your team’s cross-functional collaboration readiness. You’ll also explore how to overcome barriers and achieve true cross-functional collaboration throughout your organization. *login to GCcampus required 20 minutes
Cultivating Relationships with Your Peers
laptop
This course explores how you can identify the peers in your organization who are especially important to meeting your goals. It will help you develop and maintain solid, mutually beneficial relationships with the people who matter most to you. *login to GCcampus required 30 minutes
Open Government Starts with You
play button
The Open Government Partnership aims to promote transparency, empower citizens, fight corruption and harness new technologies to strengthen governance. As a member of this initiative, the Government of Canada continues to deepen its efforts to integrate openness into day-to-day business. Open government practitioners discuss the opportunities available to help make open government mainstream across Canada. You will learn how to facilitate this shift towards openness within your own organization. *login to GCcampus required 1.5 hours
The Conversation Starts Here
play button
Opportunities for reconciliation with the Indigenous Peoples of Canada are everywhere. Reconciliation means learning about the Indigenous experience and working towards true inclusivity as a nation. The key is open dialogue and engagement. The conversation starts here. *login to GCcampus required 1.5 minutes
Communication
bus
How collaboration hubs can support your remote team. 2 minutes