Changes

*Discussion re use of the drop-down for selecting your province - this is a tested pattern that works well for mobile users especially. Makes sense to use this pattern here (even though it requires an extra click to get the province or territory you want) because the majority of traffic is on mobile and it’s not the top task of the page.

*Discussion re use of the drop-down for selecting your province - this is a tested pattern that works well for mobile users especially. Makes sense to use this pattern here (even though it requires an extra click to get the province or territory you want) because the majority of traffic is on mobile and it’s not the top task of the page.

*600 comments on vaccine topics

*600 comments on vaccine topics

*3 task groups accounting for 85% of feedback:

:*3 task groups accounting for 85% of feedback:

**Vaccine distribution:  

**Vaccine distribution:  

*how/when/where can I get the vaccine? Timeline is the most common question: when can I expect to be vaccinated? Users include their province too … “I’m 80 and live in BC … when will I get vaccinated”

*how/when/where can I get the vaccine? Timeline is the most common question: when can I expect to be vaccinated? Users include their province too … “I’m 80 and live in BC … when will I get vaccinated”

*Getting the vaccine: how do I register? Do I need to call someone to know when it’s my turn? How will I know when it’s my turn?

*Getting the vaccine: how do I register? Do I need to call someone to know when it’s my turn? How will I know when it’s my turn?

*Where can I get the vaccine near me?

*Where can I get the vaccine near me?

**Vaccine safety:

:*Vaccine safety:

**Is the vaccine safe?

**Is the vaccine safe?

*I have health issue … is it safe?

*I have health issue … is it safe?

*Ingredients? Allergens? People are looking for confirmation that the vaccine is safe even if their allergen isn’t listed

*Ingredients? Allergens? People are looking for confirmation that the vaccine is safe even if their allergen isn’t listed

*Vaccine side effects

:*Vaccine side effects

**Statistics:

**Statistics:

*Statistics on number of vaccines administered

*Statistics on number of vaccines administered