Changes

==Quebec interactive maps==

==Quebec interactive maps==

* Martin Boucher -

* Martin Boucher - Quebec current version of alert maps split into three level 4 colours to describe the level  

Quebec current version of alert maps split into three level 4 colours to describe the level  

* Was not built precisely geographically, and did not function the way users are used to  

Was not built precisely geographically, and did not function the way users are used to  

* The team knew it could get complex; ex. Outaouais region is at a certain level but there were exceptions within that region

The team knew it could get complex; ex. Outaouais region is at a certain level but there were exceptions within that region

* These details were difficult to see on the previous version of the map; and has now been updated

These details were difficult to see on the previous version of the map; and has now been updated

* In the next few days, a new map will be published that is based on the municipal regions

In the next few days, a new map will be published that is based on the municipal regions

* The structure of the map now mimics what users are used to (such as Google Maps)

The structure of the map now mimics what users are used to (such as Google Maps)

* New map will allow users to search for the name of their area to see what level it is currently at

New map will allow users to search for the name of their area to see what level it is currently at

* New functionalities will be added to the maps as needed

New functionalities will be added to the maps as needed

* Map is the most popular page presently on the Quebec site

Map is the most popular page presently on the Quebec site

* All data for the maps is centralized with the Minister of Health; and uses an API that is open source (IGO) - attempting to create the map themselves instead of using the open source software to reduce costs (40-80K a year for the map with current traffic)  

All data for the maps is centralized with the Minister of Health; and uses an API that is open source (IGO) - attempting to create the map themselves instead of using the open source software to reduce costs (40-80K a year for the map with current traffic)  

* What’s holding back the launch of the new maps is understanding whether it can take the number of visitors (since it is currently the most visited page)  

What’s holding back the launch of the new maps is understanding whether it can take the number of visitors (since it is currently the most visited page)  

* Has not had usability testing yet, but have 2800 comments from the first version of the maps. That feedback has been used to improve the new iterative versions.

Has not had usability testing yet, but have 2800 comments from the first version of the maps. That feedback has been used to improve the new iterative versions.

* Current map: https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/systeme-alertes-regionales-et-intervention-graduelle/cartes-paliers-alerte-covid-19-par-region/

Current map: https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/systeme-alertes-regionales-et-intervention-graduelle/cartes-paliers-alerte-covid-19-par-region/

* Updates are handled as the epidemiologic research changes and is told to the Minister of Health  

Updates are handled as the epidemiologic research changes and is told to the Minister of Health  

Digital Transformation Office - continuous improvement strategy for COVID content on Canada.ca (DECK)

==Digital Transformation Office - continuous improvement strategy for COVID content on Canada.ca ==

Situation we find ourselves is probably similar across the board with lots of content that requires fast turnaround with limited resources

* Situation we find ourselves is probably similar across the board with lots of content that requires fast turnaround with limited resources

January to March was a push to get information up quickly

* January to March was a push to get information up quickly

March to June involved launching programs and services

* March to June involved launching programs and services

June to October had prograps improving, optimizing applications  

* June to October had prograps improving, optimizing applications  

Objective for the near future include keeping on top of the evolving needs of Canadians; support evidence-based optimization, provide feedback to inform programs and ensure performance measurement is ongoing

* Objective for the near future include keeping on top of the evolving needs of Canadians; support evidence-based optimization, provide feedback to inform programs and ensure performance measurement is ongoing

Currently: continuous improvement looks like including usability testing, call centre data, and web analytics to launch product/program but there is usually a drop post-launch

* Currently: continuous improvement looks like including usability testing, call centre data, and web analytics to launch product/program but there is usually a drop post-launch

Future state will be focus on optimization post-launch by using COVID top task survey, combined with user feedback

* Future state will be focus on optimization post-launch by using COVID top task survey, combined with user feedback

Triage based on task success ratio - every 2 weeks review review self-reported task success

* Triage based on task success ratio - every 2 weeks review review self-reported task success

Optimization projects will occur for those who have task success less than 65%

* Optimization projects will occur for those who have task success less than 65%

Continuous improvement includes:

 

Green level with 80% task success: ~ 1 week of support with monitoring and analyze feedback

- Continuous improvement includes:

Yellow level with 65-79% task success: ~ 2 weeks of DTO supporting one task, analyze feedback, build a prototype with unmoderated testing to provide  actionable recommendations

* Green level with 80% task success: ~ 1 week of support with monitoring and analyze feedback

Red level with less than 65% task success: up to 8 weeks of DTO supporting one task, with a more fulsome optimization process of a prototype built, moderated or unmoderated testing including UX results and actionable recommendations  

* Yellow level with 65-79% task success: ~ 2 weeks of DTO supporting one task, analyze feedback, build a prototype with unmoderated testing to provide  actionable recommendations

Priority is to continue with a whole GC approach as it has been working and to keep departments engaged and working together  

* Red level with less than 65% task success: up to 8 weeks of DTO supporting one task, with a more fulsome optimization process of a prototype built, moderated or unmoderated testing including UX results and actionable recommendations  

* Priority is to continue with a whole GC approach as it has been working and to keep departments engaged and working together  

   

   

Links between federal and provincial/territorial content (Susan Harper - HC)

==Links between federal and provincial/territorial content (Susan Harper - HC)==

Working to ensure the federal/provincial/territorial departments work together on COVID content

* Working to ensure the federal/provincial/territorial departments work together on COVID content

This page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html is where such information lives at the moment from the main Coronvirus landing page

* This page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html is where such information lives at the moment from the main Coronvirus landing page

The flu clinics is an example of how all three levels of government are working together to ensure information is accurate to Canadians, regardless of where they reside

* The flu clinics is an example of how all three levels of government are working together to ensure information is accurate to Canadians, regardless of where they reside

Can send links to Susan (susan.harper2@canada.ca) if any links have changed/are broken  

* Can send links to Susan (susan.harper2@canada.ca) if any links have changed/are broken  

   

   

Roundtable on live-streaming briefings:

==Roundtable on live-streaming briefings==

Currently some teams are using Facebook video but there have been issues with audio/video skipping, and looking to see if anyone else has any experience with this  

* Currently some teams are using Facebook video but there have been issues with audio/video skipping, and looking to see if anyone else has any experience with this  

Alexander Rutherford (AB): Alberta livestreams on YouTube, Facebook and Twitter simultaneously using Dejero: https://www.dejero.com/

* Alexander Rutherford (AB): Alberta livestreams on YouTube, Facebook and Twitter simultaneously using Dejero: https://www.dejero.com/

Federal end there has been a variety of ways: Bronwyn Cline - haven’t done a whole lot but have used Facebook; and most recently external providers have taken care of the filming

* Federal end there has been a variety of ways: Bronwyn Cline - haven’t done a whole lot but have used Facebook; and most recently external providers have taken care of the filming