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Currently I am the lead on a Journey Lab that will serve as the first use case of a new service being stood up in the department. Journey Labs provide an end-to-end service to improve client and employee experience using a cross-organizational and iterative approaches to test and refine a working Minimum Viable Product that offers immediate value and drives incremental progress toward an ideal future state.
 
Currently I am the lead on a Journey Lab that will serve as the first use case of a new service being stood up in the department. Journey Labs provide an end-to-end service to improve client and employee experience using a cross-organizational and iterative approaches to test and refine a working Minimum Viable Product that offers immediate value and drives incremental progress toward an ideal future state.
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Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, Management Success Programs (MSP).
   
|English and French
 
|English and French
 
|I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics.
 
|I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics.
 
|{{em|carmen.gervais@servicecanada.gc.ca }}
 
|{{em|carmen.gervais@servicecanada.gc.ca }}
 
|}
 
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