CSPS Tech Lab/Opportunities

Meet the Team!

Our Projects

Work with the CSPS Tech Lab

The Tech Lab team, within the Canada School of Public Service (CSPS), is a multidisciplinary team of Designers and Developers. We work closely with partners and subject matter experts to develop user-centric innovative solutions aimed to provide public servants with truly rewarding and modern learning experiences. Some of the innovation projects we are currently working on include vExpo (virtual event platform and kiosks leveraging immersive technology), the creation of immersive virtual spaces, virtual reality experimentation to support learning, and more!

You would be joining a diverse group of people from various backgrounds. We value diversity, curiosity, out of the box thinking, and learning by doing. We’re always looking for people who are passionate about their work and who understand the important role that digital innovation can play in a large ecosystem such as the Government of Canada. You’ll have opportunities to lead, innovate, learn, and contribute to (fun) meaningful work.

Current Opportunities

We are looking for new talent! Take a look at the opportunities below and see if this might be a good fit!

• Client Experience Manager (EC-07)

Client Experience Manager (EC-07) Branch and Directorate: ISDB Public Sector Innovation / Tech Lab Location: Ottawa, Ontario Group and Level: EC-07 or equivalent Job type: Assignment or Secondment (at-level), 1 year with possibility of extension. Key Roles and Responsibilities The successful candidate will lead the user experience team, identify opportunities and develop requirements for the design of user-centric products that meet both user and business needs. You will build and manage client relationships and experience, as well as work closely with partners and CSPS counterparts for the successful delivery and integration of innovation products as part of the CSPS ecosystem. More specifically, the Client Experience Manager will: Manage user experience activities and coordinate cross-functional teams Act as the primary point-of-contact for clients, manage intake process and attend client meetings Perform environmental scans and research to identify opportunities, inform team vision and support product strategies, feeding into the innovation pipeline Manage partnership opportunities for new and ongoing innovation projects Develop user stories, requirements, workflows to support the design and development of products and features Act as liaison between CSPS business lines and corporate enablers, ensuring product vision is aligned with CSPS priorities alignment with and proper integration of products within the CSPS ecosystem Develop in-depth understanding of clients' needs and preferences, as well as seek feedback from clients, partners and stakeholders to improve overall experience Develop and maintain a framework for sharing lessons learned, within and outside of CSPS, derived from innovation projects Essential Qualifications Linguistic Profile: Bilingual Imperative CBC/CBC Security Clearance: Reliability Education: Graduation with a degree from a recognized post-secondary institution with acceptable specialization in economics, sociology or statistics. Notes: Candidates must always have a degree. The courses for the specialization must be acceptable and may have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization. The specialization may also be obtained through an acceptable combination of education, training and/or experience. Qualifications: Experience in leading multidisciplinary project teams and user-centric design activities through the product development life cycle, using an agile development approach. Experience leading digital innovation projects and teams, overseeing development, planning, testing and user experience.  Experience in managing human and financial resources Experience in providing strategic advice to clients and senior management (Director level of higher) Knowledge of usability and user-centered design (UCD) approaches, iterative design processes, research and design techniques and practices, as well as industry trends, to create highly usable and accessible products for users. Ability to translate user and business needs into technical direction and documentation to be used by developers and user experience specialists. Ability to manage and plan projects, monitor performance and initiate corrective actions to resolve problems as well as facilitation techniques. Competencies: Influencing with impact Building collaborative relationships Data literacy Digital literacy Change leadership Diversity, equity and inclusion Judgement and decision making Thinking outside the box Working effectively with others Fostering a growth mindset Integrity and respect Additional Information Candidate must be able to work in fast-paced environment and be flexible to adjust to change as needed. If you are interested in the position, please submit your resume, with a cover letter, clearly indicating how you meet each of the experience and competencies outlined in the qualifications. Candidates must also outline why you would like to be part of the team. If your interests match ours, we will invite you to a meeting to discuss your experience, abilities and qualifications. Please indicate clearly in your application the group and level of your substantive position, if applicable. Selection decisions will align with CSPS hiring priorities with particular priority for candidates from identified Employment Equity (EE) groups. Please clearly indicate in your application whether you self-identify as part of an EE group. Your response to the self-declaration questions is voluntary and will be used for statistical purposes, as well as in considering your application for this opportunity. Contact Person: Please send you resume and cover letter to Genevieve.lemieux@csps-efpc.gc.ca. Submission deadline: March 17, 2023.