CSPS Digital Academy/Digital Readiness

Gear up for the CSPS Digital Accelerator with Self-Directed Learning Digital Readiness Self-Assessment Tool Welcome to the Exploration phase of the CSPS Digital Accelerator! We want you to get the most from your learning experience. Completing this Digital Readiness Self-Assessment will help you identify gaps in your knowledge of the Government of Canada Digital Standards and how they can be applied in your work. It will also help us direct you to relevant learning resources you can do at your own pace. Note: Although the CSPS Digital Accelerator targets teams, some of the learning is open to all employees. Note: The self-assessment and this resource are both minimum viable products (MVP). They focus on nurturing a digital and growth mindset and five of the ten Digital Standards most closely aligned with the objectives of the CSPS Digital Accelerator. Future iterations will expand to include the remaining five Digital Standards and will incorporate changes based on user (your!) input. Send us your suggestions at: csps.digitalacademy-academiedunumerique.efpc@canada.ca. Start the Self-Assessment Bridge your knowledge gaps We want you and your team to get the most out of the CSPS Digital Accelerator! Before you begin the Discovery phase, it is important to address any of the gaps identified through your Digital Readiness Self-Assessment. Select from the curated self-directed learning resources based on your overall and Digital Standard-specific scores.

What do you want to learn?

Legend Busrides episode Online self-paced Video Article Job-aid Nurture a digital and growth mindset Intelligence and learning ability can be developed and improved. Be prepared to unlearn the old and learn the new. Title Format Description Time #GCDigital For those of you who have been knee deep in digital for a number of years, the hashtag #GCDigital makes sense. But beyond the hashtag, what does the expression “GCDigital” mean to you? 2 minutes How to be Digital in the Canadian Public Service Learn how to apply a digital mindset to your work as a public servant. 2.0 hours Achieving Digital Dexterity This course covers the techniques for achieving digital dexterity in your organization, along with the resulting benefits. You'll explore how to establish a tech-centric mindset and how to digitize practices that support digital dexterity. You'll also learn how to gauge organizational progress toward digital dexterity and what the strategies are for supporting it. *login to GCcampus required 19 minutes Let’s Get Digital In this episode, we explore how you can take steps to increase your digital literacy—in other words, how you can use digital technology and communication tools as part of your day-to-day work. This could include accessing and managing information and communicating with others. 2 minutes The GC Digital Standards Learning to Walk the Digital Talk: The Digital Standards 3 minutes Playbook for Gender Equality in the Digital Age Developed by the Digital Inclusion Lab at Global Affairs Canada, the purpose of the Playbook for Gender Equality in the Digital Age is to put forward a set of best practices to support gender equality in digital contexts. 10 minutes Developing a Growth Mind-set In this course, you'll learn about the characteristics of a growth mindset, such as perseverance, and how to distinguish it from a fixed mindset. You’ll also explore methods of developing mindsets for success, and how professional growth can benefit you and your organization. *login to GCcampus required 20 minutes The digital government atlas 2.0: the world's best tools and resources Welcome to Apolitical’s digital government resource atlas 2.0 — a collection of some of the best publicly available tools, guidebooks and datasets from around the world. unlimited - portal of resources Best practices for Digital Transformation This course presents best practices for managing change in your organization. It shows you how to adapt business operations, and make them more resilient and flexible in the face of change. You’ll also learn about the role of leaders in digital transformation and the best ways to avoid common mistakes. *login to GCcampus required 27 minutes Design with users Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development. Title Format Description Time Exploring customer journey mapping In this course, you'll learn how to create a customer journey map. This problem-solving tool can help you brainstorm effective solutions for key customer pain points. You'll also explore how to recognize and prioritize actions that improve your customer focus, and how to avoid common mapping mistakes. *login to GCcampus required 23 minutes Listening can be just the opposite of what we might think 4 techniques to become a better listener to create a better world 8 minutes Let’s talk about accessibility Digital technologies are an increasingly important resource in many aspects of life: education, employment, government, commerce, health care, recreation, and more. It is essential that these be accessible in order to provide equal access and equal opportunity to people with diverse abilities. 7 minutes Design with users #designwin In this episode, we’ve selected 3 great videos dealing with the basic principles of user-centred design for you to watch. 4 minutes Gender-based Analysis Plus (GBA+) Step-by-step Learn the key concepts of GBA+ and recognize how various identity factors can influence the experience of federal government initiatives. Access a job aid to help you demystify and apply GBA+ to your work. 7 minutes GBA+ Intersectionality job aid This tool can help you reflect on peoples’ multiple identity factors, and how that may impact their experiences with government initiatives. Given that our work may differ as public servants, this job aid may be adapted and changed to meet your organizational and contextual needs. 10 minutes Overcoming Unconscious Bias in the Workplace Ensuring a diverse workplace requires seeing past not just individual biases, but also institutional biases that can become ingrained in teams and organizations. In this course, you'll learn about the process of overcoming organizational biases and how to function as an inclusive leader. You'll also learn specific tactics for combating unconscious biases in the workplace. *login to GCcampus required 30 minutes Iterate and improve frequently Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development. Title Format Description Time The Agile Leader In this course, you will learn how to adopt a focused and flexible mindset; respond quickly with adaptive techniques; and empower others to reach the goal. *login to GCcampus required 43 minutes Developing and Supporting an Agile Mindset This course explains why it's important for organizations to cultivate a culture of agility. You'll explore the characteristics that distinguish an agile mindset from a fixed mindset. You'll learn how to encourage and build an agile enterprise, and how doing this will help your business flourish. The course also covers how developing and supporting an agile mindset can benefit both your corporate culture and your business success. *login to GCcampus required 26 minutes Agile. Step by Step What could be better than putting users at the centre of our efforts to improve our jobs and service offerings? How about doing all that while being agile? Sounds great, right? But hmm… what does “agile” mean? 9 minutes Agile stakeholder engagement and team development In this course you'll learn about Agile teams and team leadership, including the characteristics of an effective Agile team. The course introduces you to common team development strategies and developmental mastery models. It also covers effective communication tools and the benefits of using facilitation techniques like Agile games to foster collaboration and cooperation. *login to GCcampus required 53 minutes Building a culture of design thinking This course presents ways to develop customer focus so that you can define problems. You'll explore design thinking strategies that will show you how to reframe problems, how to brainstorm solutions and when to use prototypes. You'll also identify best practices for user testing, and ways of gathering and reviewing feedback that will help you solve problems effectively. *login to GCcampus required 22 minutes Empower staff to deliver better services Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development. Title Format Description Time Polishing Your Feedback Skills This course covers when and how to give feedback positively, how to handle bad reactions and your own nervousness, and how to give feedback to people at different organizational levels. *login to GCcampus required 30 minutes Experience, empowerment, and empathy — 3 data skills for local government Don’t be afraid to pitch an idea — and encourage it when your colleagues do the same. 7 minutes The ‘people side’ of digital transformation The pandemic has opened the digital floodgates. It’s no wonder staying afloat can feel difficult. 6 minutes FWDThinking Series Episode 2: Empowering Product Teams Find out more about empowering public sector product managers. 8 minutes Be good data stewards Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development. Title Format Description Time A self-directed guide to understanding data This course is a series of self-paced activities designed to introduce learners to data in the Government of Canada. It sets the foundation for the Discover Data series by introducing data concepts and terminology, exploring changing citizen expectations of government, what a data-driven organization looks like and how the Government of Canada is moving towards that goal. It will also give learners an opportunity to reflect on personal data challenges, and their own organizational data strategy. 2.5 hours What is data? In the Government of Canada, lack of data isn’t a problem. In fact, it’s the opposite: there’s often too much information available from too many different sources to make a clear decision. In this episode, you'll learn: the definition of data and data analysis; the 2 types of data; the 2 ways data is organized; 5 steps to analyze data to answer a business question; and the role of a Chief Data Officer. 24 minutes Making data-driven decisions In this course, you'll learn about the benefits of making decisions with data as the basis for your choice. You'll explore best practices for taking a balanced approach to make decisions that don't rely on a single perspective. You'll also learn how to avoid common mistakes associated with using data to inform decisions. *login to GCcampus required 28 minutes Exploring data visualization This course sets out the considerations for creating data visualizations and explains how to present your message with the help of data visualization tools. You'll learn how to communicate clearly with data visualizing techniques. You'll also explore ways to use best practices for design so that your visualizations clearly and accurately tell the story you want them to. *login to GCcampus required 30 minutes Collaborate widely Research with users to understand their needs and the problems we want to solve. Conduct ongoing testing with users to guide design and development. Title Format Description Time Apolitical - When it comes to solving complex problems, collaborating isn’t enough “You might be familiar with the ancient parable of the blind men and the elephant. In the story, several blind men interact with a different part of the same elephant, assuming that what they are interacting with is the whole elephant. They do not see that they are interacting with one piece of something bigger and more complex.” 4 minutes Apolitical - How feedback can help you flex your problem solving muscles “How can we, civil servants, still make decisions that are the best and fastest with given parameters and do good for the challenge we are tasked with, and without putting citizens… through an ordeal?” The answer: collective thinking, true collaboration, and meaningful feedback. 5 minutes Alex Benay: on a Digital Public Service Open by default or open government is about reducing the barriers to access to government. 1 minute Government of Canada’s Open by Default pilot Right now we’re testing an Open by Default pilot that gives the public a behind-the-scenes look at the federal government’s work as its being created. 1 minute Encouraging Team Communication and Collaboration In this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. You'll also learn strategies for encouraging teamwork. Finally, you'll learn about common tools and technologies for virtual team communication and key considerations for establishing virtual communication guidelines. *login to GCcampus required 30 minutes Cultivating Cross-functional Team Collaboration This course shows you how to establish and cultivate true cross-functional team collaboration. It explains the characteristics of this approach and the resulting benefits. You’ll learn how to use software solutions that will help you assess your team’s cross-functional collaboration readiness. You’ll also explore how to overcome barriers and achieve true cross-functional collaboration throughout your organization. *login to GCcampus required 20 minutes Cultivating Relationships with Your Peers This course explores how you can identify the peers in your organization who are especially important to meeting your goals. It will help you develop and maintain solid, mutually beneficial relationships with the people who matter most to you. *login to GCcampus required 30 minutes Open Government Starts with You The Open Government Partnership aims to promote transparency, empower citizens, fight corruption and harness new technologies to strengthen governance. As a member of this initiative, the Government of Canada continues to deepen its efforts to integrate openness into day-to-day business. Open government practitioners discuss the opportunities available to help make open government mainstream across Canada. You will learn how to facilitate this shift towards openness within your own organization. *login to GCcampus required 1.5 hours The Conversation Starts Here Opportunities for reconciliation with the Indigenous Peoples of Canada are everywhere. Reconciliation means learning about the Indigenous experience and working towards true inclusivity as a nation. The key is open dialogue and engagement. The conversation starts here. *login to GCcampus required 1.5 minutes Collaboration: From ‘buzz-word’ to reality Collaboration can be transformative, but it is often just paid lip service 7 minutes Communication How collaboration hubs can support your remote team. 2 minutes