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National Managers' Community (NMC)/ Newsletter / August 2025 (view source)

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===Welcoming Service Dogs in the Workplace: Key Tips for Managers===
 
===Welcoming Service Dogs in the Workplace: Key Tips for Managers===
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Public service values are the foundation of trust and integrity in our work, but how do we support new team members in understanding what that looks like day to day? A new course from the Canada School of Public Service, '''Living Our Values: Navigating the Important Role of Public Servants (FON310)''', offers managers and teams a space to reflect on shared values, explore real-world scenarios, and engage in meaningful dialogue.
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The Office of Public Service Accessibility (OPSA) at the Treasury Board of Canada Secretariat has launched the [https://www.gcpedia.gc.ca/wiki/Workplace_Inclusion_and_Accessibility_Centre_(WIAC,_OPSA,_TBS)/Centre_d%E2%80%99inclusion_et_d%E2%80%99accessibilit%C3%A9_en_milieu_de_travail_(CIAMT,_BAFP,_SCT)?setlang=en&uselang=en#Section_Four:_Service_Dog_Resources GC Service Dog Toolkit], a new resource to help organizations create inclusive and barrier-free workplaces for employees with service dogs.
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Managers who piloted the course found it especially valuable for onboarding and team learning, recommending it as a resource to reinforce ethical leadership. This course deepens understanding of how values guide the work of public servants and can help managers frame these concepts for their teams.  
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Here are three key reminders for managers:
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With its official launch on '''July 7''', it’s a great learning opportunity to share with your team. '''Learn more [https://catalogue.csps-efpc.gc.ca/product?catalog=FON310&cm_locale=en here]'''.
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# '''Service dogs are part of a duty to accommodate.''' They are trained to assist individuals with disabilities and provide essential support.
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# '''Not all disabilities are visible.''' While the service dog is visible, an employee’s disability may not be. Respect employee privacy and confidentiality throughout the accommodation process.  
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# '''Foster an inclusive environment.''' Notify your team in advance, use signage, share etiquette tips, and balance all accommodation needs (e.g., allergies, phobias) through collaboration.  
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* Access the [https://www.gcpedia.gc.ca/wiki/Workplace_Inclusion_and_Accessibility_Centre_(WIAC,_OPSA,_TBS)/Centre_d%E2%80%99inclusion_et_d%E2%80%99accessibilit%C3%A9_en_milieu_de_travail_(CIAMT,_BAFP,_SCT)#Section_Four:_Service_Dog_Resources GC Service Dog Toolkit] on GCpedia
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💬 Last month, the NMC hosted a session for members of the NMC Managers’ Advisory Board and regional Steering Committees, featuring '''Christiane Fox, Deputy Clerk of the Privy Council and Associate Secretary to the Cabinet'''. She shared updates on the progress made since the October 2024 Values and Ethics Symposium.
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For questions, contact your departmental accessibility specialist or email OPSA at [Mailto:AccessibilityPassport.Passeportdaccessibilite@tbs-sct.gc.ca AccessibilityPassport.Passeportdaccessibilite@tbs-sct.gc.ca].<div style="text-align: right;">
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The session provided a leadership-focused perspective on Values and Ethics priorities and sparked a candid, practical discussion about what managers need to support ethical decision-making in today’s public service. As the Deputy Clerk emphasized: ''“Ethics is not just about following rules; it's about understanding the impact of our choices on others and striving to do better.”''<div style="text-align: right;">
   
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