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An organizational ombuds operates in a manner to preserve the confidentiality of those seeking services, maintains a neutral/impartial position with respect to the concerns raised, works at an informal level of the organizational system (compared to more formal channels that are available), and is independent of formal organizational structures.
 
An organizational ombuds operates in a manner to preserve the confidentiality of those seeking services, maintains a neutral/impartial position with respect to the concerns raised, works at an informal level of the organizational system (compared to more formal channels that are available), and is independent of formal organizational structures.
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===A diverse service offering===
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===A diversified service offering===
 
The organizational ombuds community currently consists of 26 ombuds in 47 agencies or departments and continues to grow.
 
The organizational ombuds community currently consists of 26 ombuds in 47 agencies or departments and continues to grow.