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| * [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page] | | * [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page] |
| | | |
| + | '''1. Updates''' |
| + | |
| + | '''DTO''' |
| + | * Last Friday, Patrick came and talked about accessibility and we’ve pulled together a blog post based on his presentation: Designing for accessibility during COVID-19 |
| + | * Working on guidance for guidance with PCO, Principal Publisher, and HC PHAC, with a plan to present a draft to TMC next week |
| + | * Meeting next Tuesday with provinces and territories |
| + | * Testing labels for reopening content |
| + | |
| + | '''2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst and Katie Dowdall (CRA)''' |
| + | * Live French PCUE pages |
| + | * Live English CESB pages |
| + | * Understand the benefit and turn it into web content for students. |
| + | * Spent 20 hours collaboratively doing usability testing |
| + | * Also tested mobile as most students get there using mobile and most people find it from Google Search |
| + | * Walked through the CESB and showed reasoning for development and testing |
| + | * Language originated in Canada Child Benefit work with CRA and CRA Call Centre |
| + | * Re-used patterns for CESB that we knew worked (from CERB, CCB etc.) |
| + | * Didn’t just assume the program would work - did usability testing throughout and made changes based on the results: iterate, iterate, iterate |
| + | * Unmoderated and moderated testing |
| + | * Looking at call drivers and keeping an eye on Google searches |
| + | * Listened to users going through it and incorporated their feedback, for example, some users didn’t know what taxable meant, so we changed it |
| + | * Testing was informing content development as the policy was being created. |
| + | * Policy and implementation were developed together - great example of how important it is for us all to work together |
| + | * Codevelopment with policy people reduced calls at call centre |
| + | '''3. Principal Publisher - Tanya''' |
| + | |
| + | Live Annonces liées à la COVID-19 page |
| + | |
| + | Live COVID-19 Announcements page |
| + | * All set to go for announcements pages |
| + | * Principal publisher will go through and tag COVID-19 news products before June 8th, but after that departments will have to do it themselves |
| + | * [[Metadata, SEO and social media|Initial tagging instructions]] |
| + | * If you are stuck, open a ticket at Principal Publisher Service Desk and they will help. |
| + | * If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca |
| + | |
| + | '''4. Roundtable''' |
| + | |
| + | '''ISED''' |
| + | * Structured data pilot about contact page |
| + | * “Managing your business” landing page is going to approvals |
| + | |
| + | '''CBSA''' |
| + | * Publishing an information hub |
| + | * Didn’t have a chance to do usability testing |
| + | |
| + | '''Finance''' |
| + | * Change to ERP based on today’s announcement |
| + | |
| + | '''ISC''' |
| + | * Updating information daily |
| + | |
| + | '''Public Safety! PJE Theme - Heather O’Connell''' |
| + | * Scans, Frauds page updated with minor changes that make it more mobile-friendly |
| </div> | | </div> |
| <!--START French column, do not touch this code--> | | <!--START French column, do not touch this code--> |