Difference between revisions of "Digital Talent/M365 LP"

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<div class="lgtoggle infobox">[[Talent_numérique/L’initiative_sur_les_compétences_en_matière_de_numérique|Fran&ccedil;ais]]</div>
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<div class="lgtoggle infobox">[[Talent_numérique/M365_parcours_carriere|Fran&ccedil;ais]]</div>
 
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     <div class="headercontent"><h1>Microsoft 365 Platform Administration Learning Path</h1>
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      <h1>Microsoft 365 Platform Administration Learning Path</h1>
 
 
       <p>Help grow digital talent and skills in the government of Canada</p>
 
       <p>Help grow digital talent and skills in the government of Canada</p>
 
     </div>
 
     </div>
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<div class="digitalcontent"><div class="infobox"><p>We’re excited to provide you with this self-led learning path! This learning path outlines all the suggested courses to develop your knowledge in M365 Platform Administration, a highly sought after IT specialization. It includes technical learning resources that will help you to write the [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Microsoft 365 Administrator Exam]  and receive a [https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/ Microsoft 365 Administrator Expert certification].</p></div>[[File:Noun-pathway.png|alt=pathway icon|right|frameless|200x200px]]<h2>Optional: Microsoft 365 Fundamentals (self-paced learning path)</h2>
 
−
<p>Explore the optional learning resources below and take the practice exam at your convenience before diving into the primary curriculum. Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.</p>
 
−
<p>Not sure if you need this optional learning?  Try the [https://learn.microsoft.com/credentials/certifications/exams/ms-900/practice/assessment?assessment-type=practice&assessmentId=50 practice exam] and see how you do!</p>'''[https://learn.microsoft.com/en-ca/training/courses/ms-900t01 Microsoft 365 Fundamentals – MS 900]'''
 
−
*'''Total time investment:''' 6 hours, 36 minutes
 
−
*'''Practice exam:''' [https://learn.microsoft.com/fr-ca/credentials/certifications/exams/ms-900/practice/assessment?assessment-type=practice&assessmentId=50 Practice Assessment for Exam MS-900: Microsoft 365 Fundamentals]
 
−
*This course introduces Microsoft 365, a cloud platform that combines productivity apps along with cloud services security.
 
−
*You'll learn foundational knowledge on the considerations and benefits of adopting cloud services and the SaaS cloud model, with a specific focus on Microsoft 365 cloud service offerings.
 
−
* You will begin by learning about cloud fundamentals, including an overview of cloud computing.
 
−
*You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration and optimize communications.
 
−
*The course then analyzes how security, compliance, privacy and trust are handled in Microsoft 365 and it concludes with a review of Microsoft 365 subscriptions, licenses, billing and support.
 
  
−
<h2>Step 2: Microsoft 365 Prerequisite (self-paced learning path)</h2>
+
.courseCard-container ul{
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<p>Before you start the main '''Microsoft 365 Administrator courses (step 2),''' you will need to complete '''one''' of the following prerequisites. Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.</p>Feel free to choose whichever option seems the most interesting and relevant to your career journey.
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'''Option 1 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-endpoint-administrator/ Microsoft 365 Certified: Endpoint Administrator Associate]'''
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.course-IP {
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*'''Total time investment:''' 13 hours, 52 minutes
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  border-radius: 0px;
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*'''Practice exam: –''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/md-102/practice/assessment?assessment-type=practice&assessmentId=76 Practice Assessment for Exam MD-102: Endpoint Administrator]
+
}
−
*As a candidate for this certification, you have subject matter expertise deploying, configuring, protecting, managing and monitoring devices and client applications in a Microsoft 365 Environment. You’re responsible for:
+
.course-Y {
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**Managing identity, security, access policies, updates and apps for endpoints
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** Implementing solutions for efficient deployment and management of endpoints on various operating systems, platforms and device types
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**Implementing and managing endpoints at scale by using Microsoft Intune, Windows 365, Windows Autopilot, Microsoft Defender for Endpoint and Microsoft Entra ID
+
}
−
 
+
}
−
'''Option 2 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-teams-administrator-associate/ Microsoft 365 Certified: Teams Administrator Associate – Certifications | Microsoft Learn]'''
+
}}
−
 
+
<div class="digitalcontent"><p>We’re excited to provide you with this self-led learning path! This learning path outlines all the recommended courses to develop your skills in M365 Platform Administration, a highly sought after IT specialization in the Government of Canada. It includes technical learning resources that will help you to write the [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Microsoft 365 Administrator Exam]  and receive a [https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/ Microsoft 365 Administrator Expert certification].</p><p>Please note that the costs associated with taking the exams will be at your personal or departmental expense.</p>
−
*'''Total time investment''' – 18 hours 28 minutes
+
<h2>Optional: Microsoft 365 Fundamentals (self-paced learning path)</h2>
−
*'''Practice exam –''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-700/practice/assessment?assessment-type=practice&assessmentId=55 Practice Assessment for Exam MS-700: Managing Microsoft Teams]
+
<p>Explore the optional learning resources below if you have limited knowledge of the M365 suite and take the practice exam at your convenience before diving into the primary curriculum. </p><div class="courseCardsList">
−
*As a Microsoft Teams administrator, you manage and maintain internal and external collaboration and communication solutions using Teams and Microsoft 365. Your responsible for configuring and managing teams, channels, chat, apps, calling, meetings and events. You manage
+
  <div class="courseCard-container course-SL noicon nolist">
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** Phone numbers and services for Teams Phone
+
    <div class="courseCard">
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**Operational aspects of Teams clients and devices
+
<h3>[https://learn.microsoft.com/en-ca/training/courses/ms-900t01 Microsoft 365 Fundamentals – MS 900]</h3>
−
**You collaborate with owners of other workloads, including: Networking, Identity, Licensing, Information management, User adoption
+
*[[File:Clock-icon.png|left|frameless]]'''Total estimated time investment:''' 6 hours, 36 minutes
−
**You work with collaboration and communication system engineers to implement advanced Teams Phone and Teams Rooms scenarios. You plan and implement governance, security and compliance for Teams
+
*[[File:Doc-icon.png|frameless]] '''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-900/practice/assessment?assessment-type=practice&assessmentId=50 Practice Assessment for Exam MS-900: Microsoft 365 Fundamentals]
−
 
+
*[[File:Doc-icon.png|frameless]] '''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-900/ Exam MS-900: Microsoft 365 Fundamentals]
−
'''Option 3 – [https://learn.microsoft.com/en-us/credentials/certifications/identity-and-access-administrator/ Microsoft Certified: Identity and Access Administrator Associate – Certifications | Microsoft Learn]'''
+
</div>
−
 
+
</div>
−
·     '''Total time investment:''' 20 hours, 27 minutes
+
</div>
−
 
+
<h2>Step 1: Microsoft 365 Prerequisite (self-paced learning path)</h2>
−
·     '''Practice exam: –''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-300/practice/assessment?assessment-type=practice&assessmentId=60 Practice Assessment for Exam SC-300: Microsoft Identity and Access Administrator]
+
<p>Before you start the main '''Microsoft 365 Administrator courses''' you will need to complete '''one''' of the following prerequisites.</p>Feel free to choose whichever option interests you the most or seems most relevant to your career journey. You can find more info on each option by navigating to the linked Microsoft page.
−
 
 
−
'''As a Microsoft identity and access administrator, you'''
 
−
 
 
−
*design, implement and operate an organizations identity and access management by using Microsoft Entra ID (ID).
 
−
*You configure and manage the full cycle of identities for – Users, Devices, Microsoft Azure resources, Applications
 
−
*As an identity and access administrator, you provide seamless experience with self-service and self service management capabilities for users.
 
−
*You plan and implement identity, authorization and access to connect applications and resources in Azure.
 
−
*You’re also responsible for troubleshooting, monitoring and reporting on identity and access.
 
−
*You collaborate with many other roles in the organization to:
 
−
**Drive strategic identity projects
 
−
**Modernize identity solutions
 
−
**implement hybrid identity solutions
 
−
**implement identity governance
 
−
 
 
−
'''Option 4 – [https://learn.microsoft.com/en-us/credentials/certifications/information-protection-and-compliance-administrator/ Microsoft Certified: Information Protection and Compliance Administrator Associate – Certifications | Microsoft Learn]'''
 
−
 
 
−
*'''Total time investment:''' 19 hours, 19 minutes
 
−
*'''Practice exam: –''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-400/practice/assessment?assessment-type=practice&assessmentId=79 Practice Assessment for Exam SC-400: Microsoft Information Protection and Compliance Administrator]
 
−
 
 
−
As an information protection and compliance administrator, you –
 
−
 
 
−
*plan and implement risk and compliance controls in the Microsoft Purview compliance portal.
 
−
* In this role you translate an organizations risk and compliance requirements into technical implementation.
 
−
*Your responsible for implementing and managing solutions for –
 
−
**content classification
 
−
**data loss prevention (DLP)
 
−
**information protection
 
−
**data lifecycle management
 
−
**records
 
−
**management
 
−
**privacy
 
−
**risk and compliance
 
−
 
 
−
<h2>Step 3: Microsoft 365 Prerequisite certification (exam) </h2>Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be at your own cost.
 
  
−
'''Option 1 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/md-102/ Exam MD-102: Endpoint Administrator]
+
<div class="courseCardsList">
 +
  <div class="courseCard-container course-V noicon nolist">
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    <div class="courseCard">
 +
<h3>Option 1 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-endpoint-administrator/ Microsoft 365 Certified: Endpoint Administrator Associate]</h3>
 +
*[[File:Clock-icon.png|left|frameless]]'''Total estimated time investment:''' 13 hours, 52 minutes
 +
*[[File:Doc-icon.png|frameless]] '''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/md-102/practice/assessment?assessment-type=practice&assessmentId=76 Practice Assessment for Exam MD-102: Endpoint Administrator]
 +
*[[File:Doc-icon.png|frameless]] '''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/m365-endpoint-administrator/#certification-exams Exam MD-102: Endpoint Administrator]
 +
</div></div>
 +
  <div class="courseCard-container course-V noicon nolist">
 +
    <div class="courseCard">
 +
<h3>Option 2 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-teams-administrator-associate/ Microsoft 365 Certified: Teams Administrator Associate | Microsoft Learn]</h3>
 +
*[[File:Clock-icon.png|left|frameless]]'''Total time investment:''' 18 hours 28 minutes
 +
*[[File:Doc-icon.png|frameless]] '''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-700/practice/assessment?assessment-type=practice&assessmentId=55 Practice Assessment for Exam MS-700: Managing Microsoft Teams]
 +
*[[File:Doc-icon.png|frameless]] '''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-700/ Exam MS-700: Managing Microsoft Teams]
 +
</div></div>
 +
  <div class="courseCard-container course-V noicon nolist">
 +
    <div class="courseCard">
 +
<h3>Option 3 – [https://learn.microsoft.com/en-us/credentials/certifications/identity-and-access-administrator/ Microsoft Certified: Identity and Access Administrator Associate| Microsoft Learn]</h3>
 +
*[[File:Clock-icon.png|left|frameless]]'''Total estimated time investment:''' 20 hours, 27 minutes
 +
*[[File:Doc-icon.png|frameless]] '''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-300/practice/assessment?assessment-type=practice&assessmentId=60 Practice Assessment for Exam SC-300: Microsoft Identity and Access Administrator]
 +
*[[File:Doc-icon.png|frameless]] '''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-300/ Exam SC-300: Microsoft Identity and Access Administrator]
 +
</div></div>
 +
  <div class="courseCard-container course-V noicon nolist">
 +
    <div class="courseCard">
 +
<h3>Option 4 – [https://learn.microsoft.com/en-us/credentials/certifications/information-protection-and-compliance-administrator/ Microsoft Certified: Information Protection and Compliance Administrator Associate| Microsoft Learn]</h3>
  
−
'''Option 2 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-700/ Exam MS-700: Managing Microsoft Teams]
+
*[[File:Clock-icon.png|left|frameless]]'''Total estimated time investment:''' 19 hours, 19 minutes
 +
*[[File:Doc-icon.png|frameless]] '''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-400/practice/assessment?assessment-type=practice&assessmentId=79 Practice Assessment for Exam SC-400: Microsoft Information Protection and Compliance Administrator]
  
−
'''Option 3 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-300/ Exam SC-300: Microsoft Identity and Access Administrator]
+
*[[File:Doc-icon.png|frameless]] '''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-400/ Exam SC-400: Administering Information Protection and Compliance in Microsoft 365]
 +
</div></div></div>
 +
<h2>Step 2: Microsoft 365 Administrator Expert (self-paced learning path) </h2>We suggest you complete the associated Microsoft 365 Administrator learning path before attempting the official Microsoft 365 Administrator Exam.
 +
<div class="courseCardsList">
 +
  <div class="courseCard-container course-IP noicon nolist">
 +
    <div class="courseCard">
 +
<h3>[https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ MS – 102 Microsoft 365 Administrator: Learning Path]</h3>
 +
*[[File:Clock-icon.png|left|frameless]]'''Total estimated time investment:''' 27 hours
 +
*[[File:Doc-icon.png|frameless]] '''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-102/practice/assessment?assessment-type=practice&assessmentId=75 Practice Assessment for Exam MS-102: Microsoft 365 Administrator]
 +
*[[File:Doc-icon.png|frameless]] '''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Exam MS-102: Microsoft 365 Administrator]
 +
</div></div></div>
 +
<h2>Step 3: Additional learning (self-paced learning path)</h2>
 +
<p>The following additional learning will assist you in meeting the required behavioral competencies for an IT-02 level. This also includes courses on cybersecurity which are essential technical skills for all IT practitioners.</p>
  
−
'''Option 4 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-400/ Exam SC-400: Administering Information Protection and Compliance in Microsoft 365]<h2>Step 4: Microsoft 365 Administrator Expert (self-paced learning path) </h2>You are required to complete the following Microsoft 365 Administrator learning path before attempting the official [[/learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/|Microsoft 365 Administrator Exam]]. Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.
+
<p>[[File:Clock-icon.png|left|frameless]] '''Total estimated time investment:''' 9 hours, 30 minutes</p>
−
'''[https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ MS – 102 Microsoft 365 Administrator: Learning Path]'''
+
<div class="courseCardsList">
 +
  <div class="courseCard-container course-Y noicon">
 +
    <div class="courseCard">
 +
<h3>Course list</h3>
  
−
*'''Total time investment:''' 27 hours
+
#'''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN234&cm_locale=en Using Strategic Thinking to Consider the Big Picture (csps-efpc.gc.ca)]'''
−
*'''Practice exam -''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-102/practice/assessment?assessment-type=practice&assessmentId=75 Practice Assessment for Exam MS-102: Microsoft 365 Administrator]
+
#'''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN218&cm_locale=en Defining Alternative Solutions to a Problem (csps-efpc.gc.ca)]'''
−
*Skills that are measured in the exam include:
+
#'''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN236&cm_locale=en Rapport Building in Customer Service (csps-efpc.gc.ca)]'''
−
**Deploy and manage a Microsoft 365 tenant (25-30%)
+
#'''[https://catalogue.csps-efpc.gc.ca/product?catalog=FON502&cm_locale=en Delivering Inclusive Client Service (csps-efpc.gc.ca)]'''
−
**Implement and manage identity and access in Microsoft Entra ID (25 – 30%)
+
#'''[https://catalogue.csps-efpc.gc.ca/product?catalog=COR505&cm_locale=en Information Management in the Government of Canada (csps-efpc.gc.ca)]'''
−
**Manage security and threats by using Microsoft 365 Defender (25 – 30%)
+
#'''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/606-it-security-fundamentals-it-practitioners IT Security Fundamentals for IT Practitioners]'''
−
** Manage compliance by using Microsoft Purview (15 – 20%)
+
#'''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/601-introduction-it-security-management Introduction to IT Security Management]'''
−
 
+
</div></div></div>
−
<h2>Step 5: Microsoft 365 Administrator certification (exam)</h2>Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be at your own cost.
 
−
 
 
−
[https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Exam MS-102: Microsoft 365 Administrator]
 
−
 
 
−
== '''Step 6: Additional required learning (self-paced learning path)''' ==
 
−
The following additional required learning will assist the learner in meeting the required behavioral competencies for an IT-02 level.  In addition, included courses on cybersecurity are essential for all IT practitioners.
 
−
 
 
−
'''Total time investment:''' 9 hours, 30 minutes
 
−
 
 
−
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN234&cm_locale=en Using Strategic Thinking to Consider the Big Picture (csps-efpc.gc.ca)]''' Big picture thinking stretches beyond short term goals to consider how an organization can succeed in the longer term. This online self paced course explores how to develop a sense of the big picture using the ideas of systems thinking, including broadening one's perspective, working with paradoxes, understanding causality, and assessing internal and external factors. Participants will learn how their decisions connect with their organization's strategic plans and value chain, and what actions they can take to encourage big picture thinking in their workplace
 
−
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN218&cm_locale=en Defining Alternative Solutions to a Problem (csps-efpc.gc.ca)]''' Solving complex problems often involves devising multiple solutions each with their own pros and cons. This online self paced course examines different approaches to problem solving, including defining ideal states and generating practical solutions to difficult problems. Participants will learn to apply different problem solving techniques, including group brainstorming, to help avoid common pitfalls when choosing between multiple solutions
 
−
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN236&cm_locale=en Rapport Building in Customer Service (csps-efpc.gc.ca)]''' Building rapport with customers or clients requires understanding their situation and listening empathetically to their concerns. This online self paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns
 
−
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=FON502&cm_locale=en Delivering Inclusive Client Service (csps-efpc.gc.ca)]''' A client - centric approach is one that focuses on addressing client or user expectations, needs, challenges and feedback. This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviors and practices that encourage inclusiveness and how to integrate it when delivering services to clients
 
−
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=COR505&cm_locale=en Information Management in the Government of Canada (csps-efpc.gc.ca)]''' The proper management of information and data government organizations is essential for the effective delivery of programs and services in the Government of Canada. This online self paced course examines the strategic role, guiding principles and complex infrastructure of information management (IM) systems across the Government of Canada. Participants will explore trends and factors affecting information management and gain a better understanding of the legislative and policy frameworks in which it operates
 
−
# '''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/606-it-security-fundamentals-it-practitioners IT Security Fundamentals for IT Practitioners]''' To do their jobs, information technology practitioners must be equipped with the  information and resources they need to perform common IT security tasks. This online self paced course offers an overview of information technology (IT) security policies, processes and procedures relevant to the role of IT practitioners in the federal public service. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the Government of Canada
 
−
# '''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/601-introduction-it-security-management Introduction to IT Security Management]''' This online course offers all security practitioners an opportunity to gain initial awareness of Information Technology (IT) security management. It introduces learners to the threat, legal, policy and business contexts for IT security and provides an overview of typical GC IT security context that will enable them to support IT in the GC
 
 
<h2>Exams</h2>
 
<h2>Exams</h2>
−
<h3>Booking your exam</h3>You can choose to book exams at any time that is convenient for you, ensuring that the exam is completed by the specified timeline. Please note, any cost related to writing exams and receiving a certificate will be your responsibility.
+
<h3>Booking your exam</h3>You can schedule an exam on the Microsoft Learn platform up to 90 days before your exam date. Review the [https://learn.microsoft.com/en-us/credentials/certifications/register-schedule-exam Register and schedule an exam page] on Microsoft learn for details on scheduling your exam.
−
 
 
−
You can schedule an exam on the Microsoft Learn platform up to 90 days before your exam date. Review the [https://learn.microsoft.com/en-us/credentials/certifications/register-schedule-exam Register and schedule an exam page] on Microsoft learn for details on scheduling your exam.
 
  
 
===Exam details===
 
===Exam details===
−
Review the following documentation if you have any questions regarding the examination process.
+
Review Microsoft’s [https://learn.microsoft.com/en-us/credentials/certifications/certification-process-overview Certification process overview] for information on booking your exams.
−
 
 
−
*[https://learn.microsoft.com/en-us/credentials/certifications/certification-process-overview Certification process overview]
 
−
*[https://learn.microsoft.com/en-us/credentials/support/exam-duration-exam-experience Exam duration and exam experience]
 
−
*[https://learn.microsoft.com/en-us/credentials/certifications/exam-scoring-reports Exam scoring and score reports]
 
−
 
 
−
=== Exam accommodations===
 
−
If you require accommodations for your exam, please review the following:
 
  
−
*[https://learn.microsoft.com/en-us/credentials/certifications/request-accommodations Request exam accommodations and frequently asked questions]
+
===Exam accommodations===
−
*[https://learn.microsoft.com/en-us/credentials/certifications/available-exam-accommodations-document-requirements Available exam accommodations and associated documentation requirements]
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If you require accommodations for your exam, review Microsoft’s [https://learn.microsoft.com/en-us/credentials/certifications/request-accommodations request exam accommodations] page for instructions.  
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*[https://learn.microsoft.com/en-us/credentials/certifications/accommodations-faqs Frequently asked questions about exam accommodations]</div>
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</div><div class="infobox"><p>If you're looking for additional information about this learning path, please feel free to contact us at [Mailto:Icommunity-icollectivite@tbs-sct.gc.ca icommunity-icollectivite@tbs-sct.gc.ca].</p></div>

Latest revision as of 11:47, 2 February 2024

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Microsoft 365 Platform Administration Learning Path

Help grow digital talent and skills in the government of Canada


We’re excited to provide you with this self-led learning path! This learning path outlines all the recommended courses to develop your skills in M365 Platform Administration, a highly sought after IT specialization in the Government of Canada. It includes technical learning resources that will help you to write the Microsoft 365 Administrator Exam  and receive a Microsoft 365 Administrator Expert certification.

Please note that the costs associated with taking the exams will be at your personal or departmental expense.

Optional: Microsoft 365 Fundamentals (self-paced learning path)

Explore the optional learning resources below if you have limited knowledge of the M365 suite and take the practice exam at your convenience before diving into the primary curriculum.

Microsoft 365 Fundamentals – MS 900

Step 1: Microsoft 365 Prerequisite (self-paced learning path)

Before you start the main Microsoft 365 Administrator courses you will need to complete one of the following prerequisites.

Feel free to choose whichever option interests you the most or seems most relevant to your career journey. You can find more info on each option by navigating to the linked Microsoft page.

Option 1 – Microsoft 365 Certified: Endpoint Administrator Associate

Option 2 – Microsoft 365 Certified: Teams Administrator Associate | Microsoft Learn

Option 3 – Microsoft Certified: Identity and Access Administrator Associate| Microsoft Learn

Option 4 – Microsoft Certified: Information Protection and Compliance Administrator Associate| Microsoft Learn

Step 2: Microsoft 365 Administrator Expert (self-paced learning path)

We suggest you complete the associated Microsoft 365 Administrator learning path before attempting the official Microsoft 365 Administrator Exam.

MS – 102 Microsoft 365 Administrator: Learning Path

Step 3: Additional learning (self-paced learning path)

The following additional learning will assist you in meeting the required behavioral competencies for an IT-02 level. This also includes courses on cybersecurity which are essential technical skills for all IT practitioners.

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Total estimated time investment: 9 hours, 30 minutes

Course list

  1. Using Strategic Thinking to Consider the Big Picture (csps-efpc.gc.ca)
  2. Defining Alternative Solutions to a Problem (csps-efpc.gc.ca)
  3. Rapport Building in Customer Service (csps-efpc.gc.ca)
  4. Delivering Inclusive Client Service (csps-efpc.gc.ca)
  5. Information Management in the Government of Canada (csps-efpc.gc.ca)
  6. IT Security Fundamentals for IT Practitioners
  7. Introduction to IT Security Management

Exams

Booking your exam

You can schedule an exam on the Microsoft Learn platform up to 90 days before your exam date. Review the Register and schedule an exam page on Microsoft learn for details on scheduling your exam.

Exam details

Review Microsoft’s Certification process overview for information on booking your exams.

Exam accommodations

If you require accommodations for your exam, review Microsoft’s request exam accommodations page for instructions.  

If you're looking for additional information about this learning path, please feel free to contact us at icommunity-icollectivite@tbs-sct.gc.ca.

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