User:Marco.battilana

I develop, coordinate and distribute communications products that are connected to and compliment the goals of an organization.

I analyze business needs, evaluate what is currently in place, makes suggestions on how to improve, and allow a product and message to be accessed by the most people possible.

Specialties: Experience with Communication Policies (Traditional, Digital), Web / Mobile strategies, Open Government (Open Data for the Government of Canada), Information Management (GCdocs), GCtools (GCpedia, GCconnex), Web / Accessibility standards, Human Resources (Public Service Employees, Priorities and Co-op Students), Social Media strategies / implementation, HTML, CSS, Responsive design, CMS Integration (WordPress) / Implementation, App. Design/Development, Analytics, Graphic design, User-centered analysis, User Interface design, Interaction design, Information Architecture, Usability, Training.

Experience

Communications and Technical Coordinator - Fisheries and Oceans Canada October 2017 - Present

Develop, coordinate and distribute communications products to support the implementation of GCdocs for Fisheries and Oceans Canada. Provide direct client engagement and support for those on-boarding in the Pacific Region. Provide technical expertise and resources to the GCdocs implementation team and stakeholders. Involved with: Communication Policies (Traditional, Digital), Information Management (GCdocs), GCTools (GCpedia, GCconnex).

Digital Communications Advisor - Fisheries and Oceans Canada November 2015 - September 2017

Oversees all web and social media work undertaken for Fisheries and Oceans in the Pacific Region (British Columbia and Yukon). Supervising / managing the web and social media team, providing guidance to Pacific Region on the Canada.ca web renewal project, developing / implementing conversion plan to Open Government (Open Data, Open Maps), contributing to digital messaging for the Oceans Protection Plan. Involved with: Web / Mobile strategies, Web / Accessibility standards, HTML, CSS, Responsive design, Social Media strategies / implementation, Analytics, Human Resources (Public Service Employees, Priorities and Co-op Students).

• Published Open Data example: Public Reporting on Aquaculture - Incidental Catch

Web Communication Strategist - Government of Canada (RCMP in B.C.) April 2010 – November 2015

Consult on, create and maintain the RCMP in BC’s web presence. Involved with many of the technical and strategic aspects, as well as acting as Web Communication Manager when needed. (CMS implementation, Web / Mobile strategies, Web / Accessibility standards, Internet, Intranet, Information Management, Analytics, UCD, Social Media strategies / implementation, HTML, CSS, Training.)

Web Strategist/Co-owner - Duran Designs Ltd. January 2010 – Present

Duran Designs Ltd. focuses on Art, Web and Entertainment expertise. Our specialties include: Web, Accessibility, Mobile Strategies, Responsive design, WordPress, Identity, UCD, Logos, Social Media, Art Retreat Planning, Studio Tours, and Artisan Markets.

Web Standards Consultant/Owner - Crazy Bat Designs January 1998 – February 2013

We are Web Standards Consultants that promote Web and Accessibility standards. Our mission is to consult on and create your web marketing. By following the best standards and practices for building web related content, we are helping you reach the most people possible.

Team Access Member - Accessites.org January 2006 – February 2011

At Accessites.org we will prove that accessible, usable websites built with universality and standards in mind need not be boring. We will show you stunning works of art crafted by some of today’s most progressive accessible web developers and designers. Join us in honoring them and the sites they meticulously and lovingly build.

Web / Social Media Coordinator - G8 / G20 Integrated Security Unit June 2010 – June 2010

Working with the Public Affairs Communication Team, this role coordinates and utilizes all web and social media communications in relation to the G8 and G20 summits held in Muskoka and Toronto, Ontario. Guiding the social media team to continuously monitor all web and social media traffic during the summits to utilize social media trends in regards to clarifying questions, sending public safety alerts and other summit-related information.

• Related: Police to Tweet G8/G20 road closures, other news

Web Communication Strategist - Vancouver 2010 Integrated Security Unit August 2008 – April 2010

Consult on, create and maintain V2010 ISU’s web presence for the 2010 Olympic and Paralympic Games. Involved with many of the technical and strategic aspects from a leadership perspective. (CMS implementation, Web strategies, Web / Accessibility standards, Internet, Intranet, Information Management, Analytics, UCD, Social Media strategies / implementation, HTML, CSS, Training.)

Projects

Intranet Redesign - Human Resources January 2013 – September 2013

Working closely with our Human Resources (HR) team, the HR Intranet site was redesigned to best serve the users. This involved significant and ongoing consulting with the clients and users to determine how users would look for jobs internally, completely reorganizing the site's Information Architecture to match the user's mental model, working with the current look and feel and assuring that any feedback was reviewed and acted on, if necessary.

Application - B.C. RCMP (iOS and Android) January 2012 – February 2013

The application provides direct, mobile access to information from our bc.rcmp.ca web site: news releases, missing persons, wanted persons, @BCRCMP / @GRCenCB Twitter accounts, BCRCMPNews / GRCenCB Facebook pages. Involved with the entire design process: planning, design, user testing, implementation, accessibility enhancements, maintenance and enhancement.

Training Sessions - Posting to the B.C. RCMP Public / Intranet sites January 2009 – Present

I delivered many training sessions with our current CMS tools for our B.C. RCMP Public and Intranet environments. This included training current B.C. RCMP staff, as well as many of our partner agencies.

Training Session - RCMP in Kamloops / City of Kamloops staff November 2011

On site training of entire Watch Clerk staff / City of Kamloops staff in regards to posting content for: Missing Persons, Amber Alerts and Most Wanted information on the public website.

Application of new WET (Web Experience Toolkit) templates on Public / Intranet sites September 2010

As the B.C. RCMP has their own web set up, the WET templates are not always compatible. When there are new updates, we need to test them and customize them for our environment. I was tasked to test the templates, establish the customization that would be needed to implement the changes, assess the magnitude of the impact and how the changes would impact on clients who manage their web site contents. My findings and suggestions helped the team decide on the most appropriate course of actions.

Web Accessibility of B.C. RCMP Public / Intranet sites November 2010 – February 2012

With my extensive web accessibility training and experience, I quickly became the resident expert for interpreting and explaining to the web team the mandatory web accessibility guidelines issued by the W3C, Treasury Board and National New Media in June 2011. Through working with national New Media and conducting research and testing, I worked with the team to adapt the web publishing systems and practices for the public and Intranet sites to meet web accessibility requirements by the end of February, 2012. My knowledge and detailed explanations of the rationale and the expected results for the 100+ compliance requirements enabled me to effectively steer the entire compliance project.

Certifications

• Certified Usability Analyst - Human Factors International License 2007-1403

Honours and Awards

• Certificate of Recognition from Fisheries and Oceans Canada – Lead role in the creation of the GCdocs Online Help Guide. (16 October 2018)
• IM-IT Community Recognition Award from the CIO of the Government of Canada 16 May 2011
• Commanding Officer's Certificate of Appreciation - Outstanding Service with the Vancouver 2010 Integrated Security Unit 01 October 2010
• Received certification as a 'Certified Usability Analyst' 13 September 2007
• Received 'Certificate of Achievement' for the 'Putting Research Into Practice' course put on by Human Factors International. 24 August 2007
• Received 'Certificate of Achievement' for the 'The Science and Art of Effective Web and Application Design' course put on by Human Factors International. 22 August 2007
• Received 'Certificate of Achievement' for the 'Practical Usability Testing' course put on by Human Factors International. 17 August 2007
• Received 'Certificate of Achievement' for the 'User-Centered Analysis and Conceptual Design' course put on by Human Factors International. 16 August 2006

Contact Information

Marco Battilana
Communications & Technical Coordinator, GCdocs Implementation Coordonnatreur technique de communications, mise-en-œuvre de GCdocs
Fisheries and Oceans Canada
200 - 401 Burrard Street Vancouver, BC, V6C 3S4 Canada
marco.battilana@dfo-mpo.gc.ca

30px	This user is a GC Tools Ambassador. Cet utilisateur est un ambassadeur des OutilsGC