DCD/Get Involved-Hiring/UX Researcher

Who are we?

We’re a team of passionate public servants in the Treasury Board Secretariat. We build and operate digital collaboration tools to connect our people with the information and other people they need to work better, faster. Within the Digital Collaboration Division (DCD), we’re responsible for developing, enhancing, maintaining and promoting the GCTools (GCcollab, GCconnex and GCpedia). Our vision is to create a single collaborative public service and to encourage new ways of working in an open, transparent, digital environment. Our work involves everything from strategic planning, policy & foresight, data analysis and reporting, user experience, outreach and engagement with public servants, content management and curation, community management and user support. Our team also looks after the complete technical operations from networking, server provision, application development and user experience testing. We work with and for our users to make the Government of Canada awesome!

About the UX team

The UX team at DCD guides and informs the work towards designing and building better collaboration tools and user experiences using a variety of research and design methods. We work with a multidisciplinary team to incorporate people-centric thinking from problem definition to post-launch iteration. Our priority is to have an in-depth understanding of our users. We ask thoughtful research questions, synthesize insights, develop and evaluate concepts or prototypes, and assist with launches and releases. We value diversity and learning from one another, so you’ll be joining a team of people from various backgrounds. We’re always looking for people who are passionate about their work and who understand the important role that collaboration can play in a large ecosystem, such as the Government of Canada. You’ll have opportunities to learn, lead, and contribute to meaningful work.

As a UX Researcher, you will…

• Articulate research questions and priorities, then creatively using a range of research methods to answer those questions. • Plan, manage and execute all aspects of studies with users, including recruiting, logistics, moderation and data collection. • Translate research findings into design and product recommendations and communicating these to interdisciplinary project teams to inform product development, UX and decision making. • Collaborate closely with designers, developers, product managers, and other disciplines to design, implement, and track new products and experiences.

You'll need to have:

• Passion about all things UX and other areas of design and innovation. • Experience in the UX research industry, applying a range of research methods with creativity, scrappiness, and critical thinking. • Hands-on experience scoping and prioritizing research questions, planning research, gathering and analyzing data, summarizing, creating meaningful and actionable results. • Ability to translate business needs and research requests into research goals and tasks. • Excellent people skills to interact with staff, colleagues and cross-functional teams, and users. • A desire to continually learn, experiment with and develop new methods. • Be willing to help teammates, share knowledge and experience with them, and learn from them. • Ability and willingness to use Web 2.0 tools & social media (e.g. Twitter, Facebook, wikis, LinkedIn, blogs, etc.) • Bilingual: English and French (CBC).

It's a bonus if you have:

• Ability to effectively communicate in French. • Knowledge of the GCTools (GCconnex, GCcollab, GCpedia) • Knowledge of agile development processes • Skills, hobbies, or experience that have given you a unique perspective on UX research

We are located in downtown Ottawa, Ontario.
This is a term contract, with possibility of extension.

If you are interested in joining our dynamic team of individuals, and working on awesome projects that will help shift the culture of the Government of Canada towards a collaborative and connected ecosystem, send your cover letter, portfolio and résumé to: Genenevieve.lemieux@tbs-sct.gc.ca.