Difference between revisions of "Federal Provincial Territorial COVID-19 web management working group/November 24 2020"
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{{Template:FPT COVID web management Tabs}} | {{Template:FPT COVID web management Tabs}} | ||
− | == | + | ==NWT- Top task survey results ( Umesh Sutendra and Lana Stewart)== |
− | + | *Background: Top task survey to help identify top tasks that people are visiting on websites | |
+ | :*Helps better understand what Canadians are looking for in the context of COVID-19 | ||
+ | *Study invitation appeared on NWT government pages (randomly generated) for a month | ||
+ | :*Demographics/audience had higher percentage of government employee and business owners than individuals (vs Canada.ca data) | ||
+ | *4 clear top tasks emerged: Travel restrictions, testing details, end date of covid, and government strategy | ||
+ | :*Travel Restrictions is the top task is because we have had a public health order on COVID-19 travel restrictions and self-isolation protocol since March 21, 2020. | ||
+ | *Findings: results from NWT quite different than those for Canada.ca | ||
+ | *When lockdowns were in effect across most of Canada in April, financial supports were needed to support lockdown activities. | ||
+ | *NWT has very few cases due to strict travel restrictions into the territory, so we can understand why travel and testing ranked highly in their version of the study. | ||
+ | *Since May, travel restrictions have risen in Canada.ca’s analytics and if we ran the study again, travel would likely rank in the top 5. | ||
+ | *Based on these findings and web analytics, we are making changes to our IA | ||
+ | *A full content audit is underway asking each Department to review their information | ||
+ | *Aiming to have this completed before the holiday season | ||
− | |||
− | |||
− | + | ==Links between Federal and provincial content == | |
− | + | *In terms of public health: Susn Harper | |
− | + | ||
+ | *Showed the [https://travel.gc.ca/covid-19-provinces-territories | COVID-19 travel landing page] linked to from the main COVID landing page | ||
+ | :*Travelling within Canada is a page that cross-links between all provinces/territories on restrictions and exemptions | ||
+ | :* Provincial and territorial [https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms/provincial-territorial-resources-covid-19.html|resources for COVID-19 page] (Susan checking if any links have changes since it’s been updated a month ago) | ||
+ | |||
+ | |||
+ | ==Roundtable : == | ||
+ | *Resources and content in multiple languages | ||
+ | *Federal/DTO: We’ve been getting requests for more resources in different languages beyond EN and FR, but it’s a concern with the content being updated so frequently | ||
+ | *Chanel Blanchard: Wondering if anyone has any more research or tips on process to post/publish in? | ||
+ | :*David Cox (Ontario gov’t)/Lauren Sugar: Don’t have a link yet, but did look at the census to see which languages are being spoken in Ontario, and then we try to prioritize the top 10. | ||
+ | :*Laurel: Unfortunately, any other language that is added isn’t scripted in EN and FR and has to be added as PDFs | ||
+ | :*Same for NWT and Alberta, with multiple languages being provided as PDF’s | ||
+ | : Will add links for Ontario ** | ||
+ | *Umesha (NWT): https://www.gov.nt.ca/covid-19/en/services/translated-information | ||
+ | *If your team needs a font that supports a specific Indigenous language, the Canada 150 font covers a large majority of them. A public domain version of the font is now available as "Canada 1500": https://typodermicfonts.com/canada1500/ | ||
+ | *Saskatchewan (Jeff Gov); We’ve tried int he past with various languages as PDF but we haven’t seen huge update | ||
+ | |||
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− | |||
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[[Category:COVID communications]] | [[Category:COVID communications]] |
Latest revision as of 11:16, 8 December 2020
Home | Meetings | Collaboration space | Contacts |
NWT- Top task survey results ( Umesh Sutendra and Lana Stewart)
- Background: Top task survey to help identify top tasks that people are visiting on websites
- Helps better understand what Canadians are looking for in the context of COVID-19
- Study invitation appeared on NWT government pages (randomly generated) for a month
- Demographics/audience had higher percentage of government employee and business owners than individuals (vs Canada.ca data)
- 4 clear top tasks emerged: Travel restrictions, testing details, end date of covid, and government strategy
- Travel Restrictions is the top task is because we have had a public health order on COVID-19 travel restrictions and self-isolation protocol since March 21, 2020.
- Findings: results from NWT quite different than those for Canada.ca
- When lockdowns were in effect across most of Canada in April, financial supports were needed to support lockdown activities.
- NWT has very few cases due to strict travel restrictions into the territory, so we can understand why travel and testing ranked highly in their version of the study.
- Since May, travel restrictions have risen in Canada.ca’s analytics and if we ran the study again, travel would likely rank in the top 5.
- Based on these findings and web analytics, we are making changes to our IA
- A full content audit is underway asking each Department to review their information
- Aiming to have this completed before the holiday season
Links between Federal and provincial content
- In terms of public health: Susn Harper
- Showed the | COVID-19 travel landing page linked to from the main COVID landing page
- Travelling within Canada is a page that cross-links between all provinces/territories on restrictions and exemptions
- Provincial and territorial for COVID-19 page (Susan checking if any links have changes since it’s been updated a month ago)
Roundtable :
- Resources and content in multiple languages
- Federal/DTO: We’ve been getting requests for more resources in different languages beyond EN and FR, but it’s a concern with the content being updated so frequently
- Chanel Blanchard: Wondering if anyone has any more research or tips on process to post/publish in?
- David Cox (Ontario gov’t)/Lauren Sugar: Don’t have a link yet, but did look at the census to see which languages are being spoken in Ontario, and then we try to prioritize the top 10.
- Laurel: Unfortunately, any other language that is added isn’t scripted in EN and FR and has to be added as PDFs
- Same for NWT and Alberta, with multiple languages being provided as PDF’s
- Will add links for Ontario **
- Umesha (NWT): https://www.gov.nt.ca/covid-19/en/services/translated-information
- If your team needs a font that supports a specific Indigenous language, the Canada 150 font covers a large majority of them. A public domain version of the font is now available as "Canada 1500": https://typodermicfonts.com/canada1500/
- Saskatchewan (Jeff Gov); We’ve tried int he past with various languages as PDF but we haven’t seen huge update