Federal Provincial Territorial COVID-19 web management working group/October 27 2020

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Agenda

1. Updates
2. Ontario - working with Google to ensure maps contain accurate details about COVID-19 testing locations across the province
3. Round table discussion:

• COVID IA challenges - What strategies are you using to manage and control your COVID IA?
• Maps - Do you have maps on your sites (COVID-related or other)? Do you know if they are working well for your users? How are you handling accessibility (postal code, regions)?
• Remembrance Day - Are you beginning to plan web content for this? Do you have challenges, great ideas, new pieces you have to develop?

Updates

1. Quebec (Martin Boucher)

• 40% have the downloaded the COVID alert - a surprising number, but very pleasantly surprised

N:*ew map will be released soon, broken down by municipality, so users can see more detailed information about COVID-19 alert levels for their area

1. Federal Government/NWT

• Blog post published with NWT on the use of images for content that has yet to be translated

1. Ontario - working with Google (Chris Bell)

• Context: Google relied on Clinia as their original data provider, not the government
• Ontario gov (ontario.ca) is the source for up-to-date location details for COVID-19 testing centres, operation hours, but people were using Google to find the information, so it wasn’t always correct
• Approach: Leverage Ontario’s Google My Business Agency Account to claim ownership of 150 covid-19 testing locations + update hours of operations

standardize internal management of location data adopt Google’s location data standards

• Connected with Google’s Global Partnership team to ensure Ontario remained the data source for our data (not Clinia or other sources)

Data for Google (that is now being updated) testing location details testing location hours antibody testing drive through appointment requirement prescription requirements patient restrictions special facility instructions Next step: Best approach to give Google the information on testing within pharmacies (as the government doesn’t own them) + whether they can affect Apple’s reporting (Maps currently uses API from Yelp) 3. COVID information architecture challenges - What strategies are you using to manage and control your COVID IA? Susan Harper (PHAC): Content is moving so fast, so focus on navigation and structure Looking at vaccines as a model because the volume is large Nova Scotia: Curious about how others are adding services like surgery, drawing blood, gov other services? Christina Carrigan (NWT): All of the government services are listed in high level ways: available; not available, altered (or linked to originating source) Send an email (prompt) to all of the comms staff daily to ask if there are any changes to services Once a week, health authority will send an update on changes

4. Remembrance Day - Are you beginning to plan web content for this? Do you have challenges, great ideas, new pieces you have to develop? Lauren (Ontario): Recently updated the site with information - will send link Nova Scotia: Video of candle being passed as a notion of no in-person services, but that remembrance can still happen virtually/at home

5. Maps - Do you have maps on your sites (COVID-related or other)? Do you know if they are working well for your users? How are you handling accessibility (postal code, regions)? David Cox (Ontario): not specifically COVID related, but we realized our guidance for maps has gaps, and not clear on how accessible our maps are Switched to RGIS, and don’t have an accessibility solution yet but looking into it (screen reader best options, etc) General interest in discussing maps further and hearing more from Quebec about the map for COVID-19 alert levels