Federal Youth Network/Career Boot Camp/CBC Speed Mentoring 2026

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Career Boot Camp 2026

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Speed Mentoring

WHAT:

These 90-minute sessions of virtual, structured speed mentoring, will allow groups of 4-5 mentees to meet with one mentor for 20 minutes at a time (through Zoom breakout rooms). There will be three rounds of networking per session.

Resources

Sample Questions for Speed Mentoring Sessions

Mentee Speed Mentoring Instructions

Mentee Backgrounds

Mentor Speed Mentoring Instructions

WHO:

All public servants are invited to be mentees.

WHEN:

• Session 1 (English): Tuesday, January 13 from 12:00 – 1:30 p.m. EST
• Session 2 (French): Wednesday, January 14 from 12:00 – 1:30 p.m. EST
• Session 3 (English): Wednesday, January 14 from 5:00 – 6:30 p.m. EST
• *NEW* Reverse Mentoring Session (Bilingual): Thursday, January 15 from 12:00 - 1:30 p.m. EST

WHERE:

Online, via Zoom.

MENTEE REGISTRATION:

• Session 1 (English): https://us02web.zoom.us/meeting/register/wU7DD9DdR-eDVdP0cHAjlQ

• Session 2 (French): https://us02web.zoom.us/meeting/register/xZIhzqPiT8uoIZuXjT4Elw
• Session 3 (English): https://us02web.zoom.us/meeting/register/2rx_HqOjSSyiwg3yif3gLA
• Reverse Mentoring Session: Meeting Registration - Zoom

Please note that this event will be using Zoom. As some departments have blocked Zoom, you may be required to use your personal device for this event.

Mentors:

Session 1

Rochelle Wacklin	Scott Koehler	Sarah Francescutti	Chandra Giroux	Emma Feunekes	Lieutenant-Colonel Neil Rodriguez
Hanna Stewart	Timothée Labelle	Manon Labelle	Sébastien Renard	Guillaume Beaulac	Sarah Scott
Hannah Manning	Mark Eichhorst	Wei-Ju (Heidi) Wang	Philippe Harpin	Malvika Fragomele	Tooba Tariq

Session 2

Timothée Labelle	Sébastien Renard	Guillaume Beaulac	Sarah Scott	Simon Blais	Jason Mathieu Larose
Franck Olivier YAO	Liliane Bruneau	Isa David	Philippe Harpin

Session 3

Malvika Fragomele	Hannah Manning	Mark Eichhorst	Wei-Ju (Heidi) Wang	Hope Hutchins	Susan Young
Jenny Wang	Delia Pop	Lindy McQuillan	Lee-Ann Bacon	Katie Moran	Camille Beausoleil
Raffaela Mandarino	Isa David

Mentor Biographies

Name	Position	Department	Biography
Rochelle Wacklin	Policy Advisor - Analyst	Treasury Board of Canada Secretariat	Rochelle Wacklin is a policy advisor at the Treasury Board Secretariat, where she provides strategic advice on housing-related Treasury Board submissions and previously served as the lead advisor on Women and Gender Equality Canada submissions. She also worked at Employment and Social Development Canada on homelessness policy and at Innovation, Science and Economic Development Canada on innovation and economic development initiatives. A graduate of Simon Fraser University and Carleton University, Rochelle began her federal career through the Advanced Policy Analyst Program, completing rotations at all three central agencies and later mentoring incoming analysts. Originally from rural Alberta, she now lives in Ottawa with her partner and their four children, including 2.5 year old twins. Outside of work, she enjoys yoga, travel, and—on most days—keeping up with her toddlers. Rochelle Wacklin | LinkedIn
Scott Koehler	Assistant Director, Individual Compliance Division, GTA East TSO	Canada Revenue Agency	For the past three years, Scott has served as an Executive with the Canada Revenue Agency, where he has lead the Individual Compliance Division within Ontario. Scott provides strategic leadership in advancing organizational priorities and enhancing service delivery for Canadians through the Non-Filer Program. / With a public service career spanning more than two decades, Scott has held a range of progressively senior leadership roles across the federal government since 2012. / Known for a commitment to operational excellence, collaboration, and innovation, Scott has led multidisciplinary teams, supported major transformation initiatives, and contributed to strengthening accountability and results within the public sector.
Sarah Francescutti	Senior Gender-Based Analysis Plus Advisor	National Defence	Over 21 years of experience with Canada’s Defence Team, beginning as an Army Reservist for six years before transitioning to civilian leadership roles. She spent a decade supporting ill, injured, and transitioning members through the Transition Centre and Office of Disability Management. / Currently serves as Senior Strategic Advisor in Gender-Based Analysis Plus and Strategic Issues Management for the Assistant Deputy Minister (Materiel), a $6B organization of 5,000 people responsible for procuring military equipment for the Canadian Armed Forces. She leads initiatives that promote inclusion, address complex challenges, and supports ADM-level strategic communications. / Holds a Master’s in Business and certifications in Strategic Leadership, Executive Coaching, Emotional Intelligence 2.0, and PROSCI Change Management. Sarah lives in Victoria with her husband and young daughter, volunteers with BC Hands & Voices, and is passionate about mentoring others in leadership and creating aligned career transitions.
Chandra Giroux	Manager of Policy and Stakeholder Relations	Crown-Indigenous Relations and Northern Affairs Canada	Chandra Giroux is the Manager of Policy and Stakeholder Relations for the Nutrition North Canada program (CIRNAC) and was previously the Manager of the Recruitment of Policy Leaders (RPL) program. Before joining the federal government, she was an academic teaching at the University of Ottawa and Carleton, as well as an archaeologist working in Ottawa. / Chandra created and runs a Government of Canada network called “Academics Connect”, which brings together academics across government on a monthly basis to discuss how they can better serve Canadians and Canada in their role as public servants. / Chandra believes strongly in the importance of curiosity to inspire creative change and the power of enthusiasm to motivate. https://www.linkedin.com/in/chandra-giroux-phd-636635268/
Emma Feunekes	Project Manager	Treasury Board of Canada Secretariat	Emma Feunekes is a systems builder who turns complexity into momentum, guiding teams toward solutions that feel attainable, sustainable, and inspiring. / She champions continuous improvement, designing processes and data stories that help people see opportunities they didn’t realize were within reach. / Known for her steady confidence and optimistic drive, Emma encourages teams to stretch their thinking and embrace the art of the possible in every challenge. https://www.linkedin.com/in/efeunekes/
Lieutenant-Colonel Neil Rodriguez	Deputy Chief of Staff - Operations	National Defence	Neil J. Rodriguez is a Lieutenant Colonel in the Canadian Armed Forces, currently serving as Deputy Chief of Staff Operations (DCOS Ops) within 7 Comm Gp. / Originally from Montreal, he joined the CAF in 2004 and has served at multiple Bases and Wings across Canada, with operational deployments to Eureka, Afghanistan, and Kosovo. / He holds a master’s degree in engineering from the University of Manitoba and a Master’s in Defence and Security from the Royal Military College.
Hanna Stewart	Policy Analyst	Immigration, Refugees and Citizenship Canada	Hanna is a new mentor with the Federal Youth Network. She comes from the Department of Immigration, Refugees and Citizenship Canada (IRCC) where she works as a policy analyst with the International Crisis Response team. / Hanna began her time with the public service in 2018 when she was a student with the Settlement and Integration Policy Branch (also at IRCC). After her term, she went on to pursue a Master of Arts in Sociology (2018-2020). When the pandemic hit, Hanna reconnected with some of her colleagues at IRCC and landed her first full time gig with IRCC’s Citizenship Branch, supporting the development of the citizenship guide for newcomers. Since then, she has done a stint with the formerly known Enterprise Project Management Officer (EPMO) and with the Mass Arrivals Settlement Branch, welcoming the latest cohorts of mass arrivals including Afghans, Ukrainians, the Rohingya, Americas, and now Gazans. Hanna is very excited to join in on the fun of Career Boot Camp and to share her experiences with others. / As a younger professional, Hanna’s life so far has been about people. Her previous positions, both in and out, of government have been related to engagement. In her current and most recent roles, she has led stakeholder engagement work by with stakeholders about cases, public policies, and settlement work for Afghans, Rohingya peoples, Sudanese, Ukrainians and now Gazans. In her free time, she loves to give back to her community and is a volunteer with the Canadian Museum of Nature and a guide runner through Achilles run club, a group that pairs guides with athletes who are blind or visually impaired. https://www.linkedin.com/in/hanna-s-2775911a9/
Timothée Labelle	Director, Intergovernmental Policy and Programs (Official Languages)	Canadian Heritage	Timothée has joined the department of Canadian Heritage as Director of Intergovernmental Policy and Programs (Official Languages) in December 2023. Since beginning his career in the federal public service in 2015, he has worked in several departments including as policy advisor to the Associate Deputy Minister of Indigenous Services Canada, and senior policy advisor at the Privy Council Office. He lives and works in Montreal. https://www.linkedin.com/in/timoth%C3%A9e-labelle-a0438145/
Manon Labelle	Manager	Indigenous Services Canada	Manon joined Indigenous Services Canada in June 2023 as Manager of the Reserve Lands and Environment Management Program. Before that, she spent 15 years in other public service roles, leading teams at Employment and Social Development Canada and Shared Services Canada, and contributing her skills at Immigration, Refugees and Citizenship Canada and the Office of the Secretary to the Governor General. / She’s a certified change management practitioner with a passion for stakeholder engagement, mentoring, career development, and helping people thrive. / When she’s not working, Manon is the mom of two very energetic boys—and the wife of a third! She loves strong coffee, traveling, biking, hiking, cooking, and getting lost in a good book. https://www.linkedin.com/in/manon-labelle-400a59284/
Sébastien Renard	Manager - Adaptation and Resilience - Natural Resources Management Branch	Parks Canada	Sébastien Renard has been with Parks Canada for over 10 years. He has worked as a scientist in terrestrial and marine protected areas, specializing in ecosystem health monitoring. Since 2 years, he is now manager of the Adaptation and Resilience team of Parks Canada's National Directorate of Natural Resource Management. His team provides advice, expertise and tools to Parks Canada's protected areas to better adapt to climate change. https://www.linkedin.com/in/sebastien-m-renard/
Guillaume Beaulac	Director, CX Impact Measurement and Client Insights	Employment and Social Development Canada	Guillaume Beaulac joined the Client Experience Office (CXO) at Service Canada as the acting Director of the CX Impact Measurement and Client Insights team just over a year ago. He previously held roles as a manager and behavioural scientist at Shared Services Canada, Global Affairs Canada, and at Impact Canada within the Privy Council Office. / He leverages his expertise in applied behavioural science, in change management, and in innovation in the public sector to drive impactful, evidence-based improvements across government programs and policies. With a strong foundation in research, he seeks out new ways to deliver better outcomes for the population of Canada, blending data-driven strategies with creative problem-solving. https://www.linkedin.com/in/gbeaulac/
Sarah Scott	Manager, HR Programs and Policies	Canada Revenue Agency	Sarah started her career in the CRA as a student in 2018. She has worked in several areas in the Agency, including communications, program evaluation, strategic planning, digital transformation, and HR. In 2023, Sarah was accepted into the CRA's Agency Leadership Development Program: a program designed to strengthen the leadership capacity of the Agency through accelerated development. She is currently on assignment, as a Manager of HR Impact Analysis, in the CRA’s HR branch. / Sarah has also been involved in Young Professionals Networks (YPN): she was the CRA's National Chair from 2020-22, and the Co-chair for the National Capital Region YPN 2021-23. / In her free time, Sarah is an amateur musician, an avid reader, and enjoys a good old fashioned at Rabbit Hole, one of her favourite spots on Sparks in Ottawa. https://www.linkedin.com/in/sarah-scott-4191b3b9/
Hannah Manning	Deputy Director	Immigration, Refugees and Citizenship Canada	Hannah Manning (she/her), Deputy Director, Immigration, Refugees and Citizenship Canada / Hannah joined IRCC in 2018, bringing with her a strong foundation in public service from her time at the Canada Border Services Agency, first as a student Border Services Officer then as a program officer working on enforcement and intelligence files. Since then, she’s carved out a dynamic career in national security and intelligence policy, including a few short-term temporary duty assignments processing temporary resident visa applications. / In her current role as Deputy Director in the Integrity Policy and Programs Branch, Hannah leads a team that provides strategic advice and policy guidance on migration integrity, national security, and intelligence. She’s passionate about policy, people, and making complex issues understandable and actionable. / To further her knowledge and deepen her expertise in this field, Hannah completed a Master of Arts in Terrorism, Risk and Security Studies at Simon Fraser University. She’s been both a mentor and a mentee, and she thrives on connecting with colleagues to swap best practices, spark learning, and share knowledge.
Mark Eichhorst	Retired Canadian Diplomat	Immigration, Refugees and Citizenship Canada	Mark Eichhorst served 34 years as a Canadian diplomat, with postings across Asia, Africa, the Middle East and Europe. He occupied manager level roles for over 25 of those years, including two long term assignments at the EX1 level. / As a manager, Mark actively participated in mentoring new staff. He also has extensive experience in the recruitment process for new Foreign Service Officers, and has served on multiple promotion boards. / Since retiring in the summer of 2025, Mark continues to be active as a mentor and also regularly delivers presentations about international opportunities at high schools and universities. He also volunteers in his community.
Wei-Ju (Heidi) Wang	Data Lead	Treasury Board of Canada Secretariat	Heidi Wang (They/Any) is currently the Data Lead on the Open Government Portal Business Team. A creative force, Heidi blends data expertise with a passion for storytelling and digital government. Heidi is an alumni of the Canada’s Free Agent program with experience spanning five federal departments, including monitoring and reporting on infrastructure investment at Indigenous Services Canada, supply and demand modelling to support the COVID-19 response at Health Canada, designing learning on and building a community around data and artificial intelligence at the Canada School of Public Service. Heidi can normally be found knitting or giving belly rubs to a screaming cat named Mishka. https://www.linkedin.com/in/wei-ju-wang/
Hope Hutchins	Manager, Research Programming and Mobilization	Infrastructure Canada	Hope Hutchins (she/her) is currently the manager of the Research and Knowledge Initiative at Housing, Infrastructure and Communities Canada. In this role, she stewards research projects and mobilizes knowledge and tools to address housing and infrastructure priorities across Canada. / With experience in six federal departments, Hope brings a broad perspective, a passion for continuous learning, and a commitment to helping others leverage transferable skills to create impact within and beyond the federal public service. / She particularly enjoys discussing data collection and analysis, project management, multidisciplinary collaboration, engagement, workplace wellness, accessibility, and her very tiny dog. https://www.linkedin.com/in/hope-hutchins/
Susan Young	A/National Manager	National Defence	Susan Young began her public service career as an administrative professional in 2018 and quickly advanced through the ranks. She currently serves as Acting National Manager for the Sexual Misconduct Support and Resource Centre (SMSRC)’s 24/7 Support Line. In her substantive role, Susan is the Pacific Regional Manager for the SMSRC’s Response and Support Coordination (RSC) program. https://www.linkedin.com/in/susan-y-167727a0/?utm_source=share_via&utm_content=profile&utm_medium=member_ios
Delia Pop	Senior Planning Advisor	National Defence	Senior Planning Advisor, RCAF, 3 CSD HQ as well as CEO and Co-Founder of Qdrix, a web-based platform and SAAS providing AI tools for IP. / Background in sociology and civil law with a degree from the University of Ottawa and in business analysis with a diploma from Purdue University. / Business professional and entrepreneur with over 20 years of experience in various roles in the public and private sector. Able to build strong working relationships across all levels of business to enable delivery of a world class service. Skilled at business process optimization, in managing projects and teams, ensuring an exceptional service is provided at all times, demonstrating a strong ability to lead through periods of change including significant legislation amendments and new business organizational models. https://www.linkedin.com/in/delia-pop-10531a1a2/
Lindy McQuillan	Director General Audit and Evaluation	Veterans Affairs Canada	Lindy is the Director General of Audit and Evaluation at Veterans Affairs Canada, leading a team that assesses risk management, governance, and program effectiveness to strengthen services for Veterans. / Lindy is also pleased to serve as VAC’s first Champion of Values and Ethics, supporting a strong culture of integrity, respect, and ethical leadership across the department. / Since 2020, she has also served as the Champion for the National Managers’ Community and co-leads a VAC Managers’ Network, fostering collaboration, professional development, and engagement among managers. https://www.linkedin.com/in/lindy-mcquillan-658ba4111/
Lee-Ann Bacon	Superintendent/Supervisor - Defensice Tactics Delivery Team	Canada Border Services Agency	Lee-Ann Bacon, Supervisor, Defensive Tactics Delivery Team – Canada Border Services Agency / Lee-Ann Bacon has served with the Canada Border Services Agency for over 22 years, beginning her career as a Border Services Officer at the Port of Queenston, one of Canada’s busiest land ports of entry. / She was among the first officers to complete the arming process in 2007 and later became a certified use of force and firearms instructor, deploying to the CBSA College in Rigaud, QC to train recruits and officers nationally. / Currently, Lee-Ann supervises the Defensive Tactics Delivery Team, managing approximately 35 instructors. She is an advocate for women in law enforcement and public safety, actively participating in advisory committees and events to empower women in these roles.
Katie Moran	Manager	PacifiCan	Katie Moran is the Manager of the Targeted and Time Limited Programs team at Pacific Economic Development Canada. She has 20 years of experience in the federal public service and worked in a variety of positions and departments including the CRA, Passport Canada, IRCC, and ECCC. / Katie has extensive experience in Grants and Contributions where she has delivered programs for newcomers settling in Canada, accommodation funding for Indigenous groups, COVID relief funding for small and medium businesses and community infrastructure projects for municipalities. She considers herself to be a lifelong learner and her interests include mental health, career development, coaching and mentoring, and public service innovation. / Katie holds a Master in Public Administration from Dalhousie University, a Bachelor of Education from the University of British Columbia and a BA in English and History from Carleton University. https://www.linkedin.com/in/katie-moran-4315b317a/
Camille Beausoleil	Executive Director, National Managers Community	Canada School of Public Service	Camille Beausoleil has served as Executive Director of the National Managers’ Community (NMC) since May 2023, advocating for the needs and interests of federal managers. / She previously held leadership roles at the Canada School of Public Service, including Assistant Director in the Respectful and Inclusive Workplaces Directorate, and has been with the School since 2018 and previously worked at the Department of Canadian Heritage. / Camille joined the federal public service in 2008, holds a bachelor’s degree in Psychology and HR Management certification, and lives in the National Capital Region. https://www.linkedin.com/in/camille-beausoleil-17aabb88/
Isa David	Acting Director, Digital Talent Development	Treasury Board of Canada Secretariat	Isa David is a strategic and inclusive leader with over two decades of experience in digital government, learning design, and talent development. As Acting Director of Digital Talent Development at the Treasury Board of Canada Secretariat, Isa leads transformative initiatives that shape the future of the federal public service’s digital workforce. Her leadership has been instrumental in the development and implementation of the GC Digital Talent Strategy, the Digital Competencies for All Public Servants, and the IT Community Training and Development Fund, all of which aim to equip public servants with the skills needed to deliver modern, effective services to Canadians. Isa is recognized for her ability to mobilize people, foster innovation, and build high-impact partnerships across federal departments, academia, and the private sector. Her work has earned her multiple accolades, including the Digital Government Community Award for Diversity, Equity and Inclusion (2023) and several Deputy Minister’s Award of Excellence nominations. Outside of her professional role, Isa is deeply committed to community service. She serves as Team Lead for Emergency Response Services with the Canadian Red Cross in Quebec, coordinating disaster relief efforts and supporting evacuees across the province. She also sits on the Board of Directors of the Fondation d’aide au Sport amateur de Portneuf. https://www.linkedin.com/in/isa-david-28259b32/
Philippe Harpin	Assistant Director	Canada Revenue Agency	Philippe is a seasoned leader with a proven track record of managing and empowering teams. Over the past six years, he has led multiple workplace investigation units, overseeing teams ranging from 5 to 21 employees. Known for his people-first approach, Philippe is defined by integrity, collaboration, and continuous improvement, with a passion for fostering a diverse, respectful, and inclusive workplace where individuals feel valued and empowered. / With more than 25 years of experience in investigations, Philippe has built a career defined by curiosity, rigor, and a commitment to fairness. While his expertise in workplace investigations is extensive, his leadership journey is equally compelling. He began his career in law enforcement before transitioning to the public service, where he progressed from entry-level roles to positions of influence. At the Department of National Defence/Canadian Armed Forces Ombudsman’s Office, he contributed to systemic investigations that improved conditions for employees and military members. He later advanced to the Canadian Human Rights Commission and then Global Affairs Canada as a Values & Ethics Senior Advisor, gaining experience on an international level. / In March 2020, Philippe joined the Canada Revenue Agency as Assistant Director of the Discrimination and Harassment Center of Expertise where he led the development of internal investigations capabilities and integrated workplace restoration planning, ensuring that resolution foster healthy organizational cultures. Seeking new challenges, he transitioned to the Internal Affairs Division in December 2023, where they conduct workplace investigations of misconduct, continuing the mission to uphold trust and accountability within CRA. / Philippe holds a degree in Business Administration with specializations in Human Resources and Work Psychology. His commitment to leadership excellence is reflected in advanced training, including Informal Conflict Resolution from the Canadian Institute for Conflict Resolution and leadership programs from the Institute of Leadership, and an executive-focused program at Queen’s University. / Although he is aiming for a position at the executive level, he always takes time to share his knowledge and experience with future leaders during training or mentoring sessions. https://www.linkedin.com/in/philharpin/
Malvika Fragomele	Manager - project management	Canada Revenue Agency	Malvika Fragomele is a public service leader with over 13 years of experience in federal government spanning operations, policy implementation, enterprise-level program delivery and project management. She currently works on excise tax and duty programs, supporting the implementation of legislative and government priorities through collaboration, sound governance, and strategic oversight. Malvika has led large, diverse teams, managed significant public resources, and advised senior leaders on complex issues in dynamic and high accountability environments. Her career includes experience both in regional operations and at headquarters, giving her a strong perspective on aligning strategy with execution. / In addition to her substantive role, she is actively involved in leadership, mentorship initiatives across the public service. She has contributed to and led volunteer networks focused on leadership development, inclusion and employee engagement, helping build stronger, more connected employee – management communities. / As a mentor, Malvika brings a clear, practical, outcomes focused approach to leadership. She is passionate about developing future leaders, navigating complexity with confidence, and leading with clarity, integrity, and respect during times of change. https://www.linkedin.com/in/malvika-fragomele-8976436a/?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Jenny Wang	Manager, Resource Management Unit	Indigenous Services Canada	Jenny Wang began her public service career at PSPC as a FORD candidate in the BC region before moving to Indigenous Services Canada. She brings expertise in financial policy, operational accounts receivable/payable, cabinet submissions, and resource management (FP&A). Jenny is passionate about sharing her knowledge and experiences with others, and looks forward to mentoring youth and early career professionals as they explore opportunities in the federal public service. https://www.linkedin.com/in/wangjen/?originalSubdomain=ca
Raffaela Mandarino	Superintendent	Canada Border Services Agency	Raffaela Mandarino is a Superintendent with the Canada Border Services Agency where she has been employed for 18 years. Superintendent Mandarino was a 2024 recipient of the Emerging Leader Award by the Women’s in Defence and Security Committee. She is actively involved in the roll out of numerous projects and Working Groups actively seeking to address gaps in Policy, Legislation, and Procedure in various areas of the CBSA Commercial Program. Raffaela leads with kindness and is generous with recognition of her staff in the excellent work they do to protect Canadians. She is committed to building the future of Women in Law Enforcement as a role model, and mentor.
Tooba Tariq	Payment Services Officer	Employment and Social Development Canada	Tooba Tariq is a Payment Services Officer (PSO) at Employment and Social Development Canada. She has over 4 years experience of serving Canadians with regards to delivering the Employment Insurance (EI) program, analyzing and applying the EI Act, and solving client’s enquiries for Regular and Special benefits. As a Peer Mentor, she has mentored 15 PSOs with taking EI calls, approved their transactions, held an open-door policy for questions, provided constructive feedback, and completed forms to document their daily learning. As a team representative for the Social Wellness Committee, she promotes social wellness and engagement by planning activities that are focused on team building activities, monthly contests, and has been the Project Leader for the New Hire Hospitality Project for new hires at the EI, Canada Pension Plan, and Canada Dental Care Plan Call Centres. She was selected as one of the top 10 candidates to participate in the Edmonton EI Call Centre Team Leader Development Program for the 2024/2025 Fiscal Year. She obtained the alumna status, indicating that she was successful in applying the Treasury Board of Canada Secretariat’s Key Leadership competencies that are required for the Team Leader role. Through classroom facilitation of the New Employee Orientation for March 2025, she welcomed new hires to the Edmonton Call Centre and provided training whereby they were introduced to the responsibilities of a PSO.