Support Resources

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Mental Health Resources in the Federal Public Service

Employee Assistance Program (EAP)

• Short-term professional psychological support is available to all employees and their immediate families through your departmental EAP. Please consult this link to find your EAP provider: Employee Assistance Program (EAP).
• Employees in departments that receive EAP from Health Canada can ask to be referred to a mental health professional who self-identifies as a member of a particular community or who has training and/or experience in supporting clients from a specific community (e.g., cultural or religious communities, Indigeneity, 2SLGBTQIA+).

9-8-8: Suicide Crisis Helpline

• The 9-8-8: Suicide Crisis Helpline provides people in Canada with free access to 24/7/365, bilingual, trauma-informed, and culturally appropriate suicide prevention support by phone and text. If you call or text 9-8-8, trained crisis responders will listen to you and provide support with compassion, providing a safe space for you to talk.

For ongoing mental health supports

Nurturing positive employee and workplace mental health is a long-term endeavor. The following are some resources to foster or improve positive individual and workplace mental health.

Public Service Health Care Plan Psychological Services

• Employees can now see a psychologist, social worker, psychotherapist, or counsellor without a prescription at a reimbursement of 80% of the cost under the Public Service Health Care Plan. As of July 1^st, 2023, these benefits have increased from $2K per calendar year to $5K.

Mental Health Support: Get Help

• Visit canada.ca/mental-health any time for more free mental health and substance use resources and supports.

Ombud Services

• If your organization has an Ombuds office for mental health, employees can access confidential, impartial advice by reaching out through your departmental intranet. Consult your internal website to contact your Ombud.
• Ombud services vary from department to department, but generally include being a sounding board; providing guidance or coaching so employees can raise and resolve issues; and/or supporting them in preparing for a difficult conversation.

Centre of Expertise on Mental Health in the Workplace

• Resources for improving employee self-care strategies and workplace mental health are available by visiting Centre of Expertise on Mental Health in the Workplace at Canada.ca, including mental health supports for managers.

Informal Conflict Management System

• Contact your ICMS office to find out how they can help employees to prevent, manage and resolve a workplace issue that may be inhibiting psychological health and safety in the workplace.

Canada School of Public Service

• The Canada School of Public Service offers the Mental Health Learning Series with self-paced courses, and they also have one-page job aids for quick reference on topics including:
  • Civility and respect at work
  • Mental health job aids for managers

Canadian Centre for Occupational Health and Safety

• The Centre offers comprehensive resources on issues related to health promotion, wellness and psychosocial safety in the workplace.

Workplace Strategies for Mental Health

• This organization provides policies, programs and prevention strategies to support workplace mental health and psychological safety for everyone.

Contact your manager or Human Resources advisor for further information on supports specific to your organization.

Defence Team - Mental health and Wellness

Defence Team– Mental health and wellness - Canada.ca

Canadian Armed Forces (CAF) members and Department of National Defence (DND) public service employees can access a variety of resources and information to help maintain and improve our mental health and overall personal well-being.

Service Name	Contact Information	Target Audience	Notes
Canadian Forces Member Assistance Program	1-800-268-7708 (TTY: 1-800-567-5803)	CAF members	24/7
Employee Assistance Program	English: 1-800-663-1142 (TTY: 1-888-384-1152) French: 1-866-398-9505 (TTY: 1-866-433-3305)	DND Public Servants	24/7
Kids Help Phone	For kids of CAF families, text the keyword CAFKIDS to 686868 For kids across Canada, text the keyword CONNECT to 686868	Children, youth, and young adults	24/7
9-8-8: Suicide Crisis Helpline	If you or someone you know is thinking about suicide, call or text 9-8-8	Everyone	24/7
9-1-1 services | CRTC	If you or someone you know is in immediate danger, call 9-1-1 or go to your nearest emergency department	Everyone	24/7

Resources for CAF Members

There are a range of services available to help you and your family members get the care and support you need. You're not alone, help is available.

Service Name	Contact Information	Description
Canadian Forces Member Assistance Program (CFMAP)	You have two ways to access CFMAP to set up counselling: By Phone, call the Crisis and Referral Centre available 24/7, at 1-800-268-7708 or 1-800-567-5803 (for people with hearing impairments). By Chat at www.canada.ca/eap-chat (password: canada), available Monday to Friday, from 0800-1930 (Eastern time), excluding statutory holidays. The Chat Service is only for making an appointment for professional counselling, not for immediate counselling. If you need immediate support, please call.	Provides free and confidential, short-term professional counselling and crisis services to members of the Canadian Armed Forces (CAF), veterans, and their families.
Military Mental Health. You're not alone	Visit the following links to learn more: Get immediate help Mental health and wellness Effects of mental health on your career Programs and services	The Canadian Armed Forces offers exceptional medical and mental health care, support for families, and return to work programs.