May 22, 2024 - Updates, priorities of the week

Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action item

Updates

PCO

• Thanks for sending in your May promos
• Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the Youtube video

Lana Stewart DTO - Task Success Survey Q4 and 2023-24 Results

• Q4 looks similar to Q3, but there were changes in the types of tasks
• Going forward might be good to report a “basket of tasks” each quarter instead of changing each quarter
• Top 25 taks, mostly successful, may be time to increase the success rate marker higher
• Repeated tasks have the highest success rate
• Lowest scoring tasks are those related to an account, where you have to sign in, this is having negative impact
• Annual results
  • Just over 500,000 respondents
  • 71% said they could complete their tasks
  • Again, repeated tasks are the most successful
• What’s next for the survey
  • To select core common tasks to report on each quarter
  • More qualitative feedback
  • Call out for TSS case studies, how is it working for you?

Q & A

Q:Is there a recommended stat significance checker?

A: Yes, here’s what I use: https://docs.google.com/spreadsheets/d/1I-pkCshlwAmHp0YHfwHqAHDZQEvFLCBc/edit?usp=sharing&ouid=116339843045842450748&rtpof=true&sd=true

Life Events - ESDC - Jodi Seguin - Navigating a death

LLO GCWP Presentation.pptx (sharepoint.com)

• Pain points from employees and clients
  • Worries start early
  • No news is bad news
• Where we started
  • For example call centres get over 300,000 calls about death benefits
  • The process is a challenge, how do we manage it
• We studied the process through the Losing a loved one journey lab
  • Our mission was to improve the experience for Canadians
  • Our vision is a single point of access based on life events to manage events
• We used an agile process to work on the Life Events design
• We workshopped and worked with a variety of stakeholders to generate ideas, and through an iterative process, boiled it down to 5 processes
• We gathered together a checklist of what to do online when someone dies
• LLO Journey Lab MVP
  • Landing page
  • Interactive guidance
  • Print and share pages
  • Personalized checklist
  • Curated links
• We’re working to break down silos between departments and bringing together services together

Comments:

What to do when someone dies hub prototype

• Guides the user through such as:
  • First steps
  • Notify
  • Apply
• The prototype is built to give users as much information with in a way that it easy to consume
• Also has a print function

Roundtable

ISC

• We got our UX recruitment form through ATIP approvals

Principal Publisher

• Adobe Experience Manager (AEM) training material has been updated to reflect the stabilized institutional landing page template and related components. Please refer to Unit 12 – Creating an Institutional Landing Page (ILP) on GCpedia for step-by-step instructions.  

• GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the GCWeb documentation.