March 27, 2024 - Updates, priorities of the week

Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action items

Updates

PCO

• Questions about the budget, but we don’t have any information we can share at the moment
• For web, the budget will mean a publishing break when it comes out

DTO

• Publishing research summaries on Using a Wizard to help people get answers during Covid-19
• More publications are coming soon
• Revamping the Slack channel to make it more user friendly
• If your email address changes, you can still use the same Slack account, here are instructions: https://slack.com/help/articles/207262907-Change-your-email-address

Institutional landing page template

• We anticipate launching the new ILP in April
• No hard deadline for departments to update their content
• We’ve included guidance for all of the components
• This version is based on the Beta version operating since 2021
• We will send out more information when it’s ready to launch

Question: Are there rules around when to use the Supertask button

A: Yes, we have included guidance for that

CDS-GCNotify Presentation

• Platform tool run by CDS
• Operating since 2019
• Uses Amazon web cloud services
• To help users through government processes
• Benefits
  • Reduces time effort and cost
  • Provides clarity for end-users
  • Increase trust and satisfaction
  • Doesn’t BCC users like email does
  • GC Notify doesn’t store personal data for more than 7 days by default, can be shorter
  • Support team provides 24 hour support
  • 422 federal services

Demo

• GCNotify is public facing, but only public servants can create an account
• Three steps to create a service
• You create a service name and email address
• @notification.canada.ca has high confidence from users
• You can customize domain if needed
• Quick and easy to set up a service
• Can contact users by email or text
• Includes reporting if your users received the message
• You can format text messages with markup language
• You can use API integration
• You can manage different types of access to team members
• We had to find a way to manage bounce rate, so we made a guide to help keep accurate contact information
• If too many emails don’t work, Amazon could suspend the service, as they would assume we are spamming

Questions

Q: Have you thought about including “no reply” so users can opt out.

A: You can include a reply to the message. We’re looking to improve on that. We are looking at that and other ways to improve end-user experience. So far we’ve left that to departments, how they configure the opt in/opt out aspect.

Q: What else is on your roadmap this year?

A: We just released self-serve logos, which will ease our workflow. We’ve also done some other self-serve features. Additionally, we created an Incidents and Service Interruptions, which is public facing.

Q: Any plans for a subscription feature so users can add themselves?

A: Yes, we are looking into that.

Q: Are the custom logos vetted by TBS?

A: We don’t vet the logos ourselves, it’s the responsibility of the department to do that.

ROUNDTABLE

ECCC

• The Federal Sustainability Development Strategy website has been moved over to Canada.ca from a dedicated domain, if you have links to the FSDS content on https://www.fsds-sfdd.ca/ you will want to update them and point to the Canada.ca page instead https://www.canada.ca/en/environment-climate-change/services/climate-change/federal-sustainable-development-strategy.htm