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|style="width:100px"|[[FILE:2.1book.svg]]

|style="width:100px"|[[FILE:2.1book2.svg]]

|style="width:150px"|<big><big>'''Research & Analysis'''</big></big>

|style="width:150px"|<big><big>'''Research & Analysis'''</big></big>

|<big>Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups</big>

|<big>Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups</big>