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Bureau de l'ombuds - SAC / Ombuds Office - ISC (view source)
Revision as of 10:01, 23 March 2023
, 10:01, 23 March 2023no edit summary
= DIGITAL RESOURCES =
= DIGITAL RESOURCES =
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![[File:100 Report Thumbnail 2 EN.png|alt=This report represents the Ombuds first 100 Days in office.|left|frameless|265x265px|[[:File:Ombuds First 100 Days (EN-FR) -.pdf|File:Ombuds First 100 Days (EN-FR) -.pdf]]]][[:File:Ombuds First 100 Days (EN-FR) -.pdf|Download PDF]]/TEXT
![[File:100 Report Thumbnail 2 EN.png|alt=This report represents the Ombuds first 100 Days in office.|left|frameless|265x265px|[[:File:Ombuds First 100 Days (EN-FR) -.pdf|File:Ombuds First 100 Days (EN-FR) -.pdf]]]][[:File:Les 100 premiers jours de l’Ombuds - Ombuds First 100 Days.pdf|Download PDF]]/TEXT
![[File:Employee Resources Thumbnail 2 EN.png|alt=A list of employee resources at Indigenous Services Canada|left|frameless|265x265px]][[:File:Employee Resources Placemat EN-FR.pdf|Download PDF]]
![[File:Employee Resources Thumbnail 2 EN.png|alt=A list of employee resources at Indigenous Services Canada|left|frameless|265x265px]][[:File:Employee Resources Placemat EN-FR.pdf|Download PDF]]
![[File:Ombuds_Contact_2.png|alt=|frameless|264x264px]]
![[File:Ombuds_Contact_2.png|alt=|frameless|264x264px]]
'''Hello, would you be so kind as to tell us who oversees your office? Who does the Ombuds report to?'''
'''Hello, would you be so kind as to tell us who oversees your office? Who does the Ombuds report to?'''
The ombuds office is housed within the Deputy Minister's office, but we operate independently. As an Ombuds, I am a member of a federal Ombuds committee, as well as a national and international association.
The Ombuds office is housed within the Deputy Minister's office, but we operate independently. As an Ombuds, I am a member of a federal Ombuds committee, as well as a national and international association.
'''Dr. Ferrara, you mentioned confidentiality. I wanted to know whether written correspondence with you or your team is subject to the Access to Information act?'''
'''Dr. Ferrara, you mentioned confidentiality. I wanted to know whether written correspondence with you or your team is subject to the Access to Information act?'''
'''Do you have the authority to act without a formal complaint?'''
'''Do you have the authority to act without a formal complaint?'''
Please feel free to contact our office if you wish to file a complaint or seek advice. The Ombuds Office is here to support you and to help you develop a strategy to address the issues.
Please feel free to contact our office if you wish to file a complaint or seek advice. The Ombuds office is here to support you and to help you develop a strategy to address the issues.
'''Do you collect complaints/concerns ongoing with Phoenix issues?'''
'''Do you collect complaints/concerns ongoing with Phoenix issues?'''
Yes, the Ombuds Office is concerned with all matters that negatively impact employees. Please feel free to reach out should you have any Phoenix issues. We are here to listen and support you but we do not help resolve pay issues – the pay center is there for that.
Yes, the Ombuds office is concerned with all matters that negatively impact employees. Please feel free to reach out should you have any Phoenix issues. We are here to listen and support you but we do not help resolve pay issues – the pay center is there for that.
'''What kind of authority is behind suggestions put forward to senior management by the Ombuds office? What is the process like after a suggestion is made in terms of actualizing it?'''
'''What kind of authority is behind suggestions put forward to senior management by the Ombuds office? What is the process like after a suggestion is made in terms of actualizing it?'''
'''Will this office look at the responses given when a Public Service employee completes the yearly Public Service Survey to see if there are trends from region to region and bring these forward to the Deputy Ministers. One size does not fit all I think people need to keep this in mind. We need empathy and kindness to each other.'''
'''Will this office look at the responses given when a Public Service employee completes the yearly Public Service Survey to see if there are trends from region to region and bring these forward to the Deputy Ministers. One size does not fit all I think people need to keep this in mind. We need empathy and kindness to each other.'''
Yes, the Ombuds Office will definitely review the Public Service Survey and raise issues to senior management.
Yes, the Ombuds office will definitely review the Public Service Survey and raise issues to senior management.
'''Does the Ombuds office offer support that is culturally sensitive? Being able to speak to someone who understands, or even is open to, understanding issues of racism, colonialism, sexist, and others, is so important for some people to feel like they can actually be open about issues they are seeing or experiencing. The team looks diverse, but wondering how that space is being built systemically.'''
'''Does the Ombuds office offer support that is culturally sensitive? Being able to speak to someone who understands, or even is open to, understanding issues of racism, colonialism, sexist, and others, is so important for some people to feel like they can actually be open about issues they are seeing or experiencing. The team looks diverse, but wondering how that space is being built systemically.'''
'''How does this office plan to eliminate work place silos in the regions which can cause work place conflict and undue stress to employees?'''
'''How does this office plan to eliminate work place silos in the regions which can cause work place conflict and undue stress to employees?'''
Our Office is here to support you; part of that support includes providing recommendations on systemic issues to encourage meaningful change, as well as provide you with strategies to help you deal with an immediate issue. Please reach out to our office so that we can support you, and know that what we hear is very important for us to make evidence-based recommendations that are relevant and responsive to employee’s needs.
Our office is here to support you; part of that support includes providing recommendations on systemic issues to encourage meaningful change, as well as provide you with strategies to help you deal with an immediate issue. Please reach out to our office so that we can support you, and know that what we hear is very important for us to make evidence-based recommendations that are relevant and responsive to employee’s needs.
=== <u>How the Ombuds Office works with organzational partners</u>===
=== <u>How the Ombuds office works with organzational partners</u>===
'''There appears to be a lot of duplication between the role of the Informal Conflict Management System (ICMS) and the Ombuds office. What is the exact difference and how will they work together to avoid duplication or confusion?'''
'''There appears to be a lot of duplication between the role of the Informal Conflict Management System (ICMS) and the Ombuds office. What is the exact difference and how will they work together to avoid duplication or confusion?'''
'''What is the difference between the Ombuds and the Union?'''
'''What is the difference between the Ombuds and the Union?'''
Unions are a formalized organization that fall outside of any department’s organizational structure. The Ombuds Office is inside of the department yet operates at arm’s length and assists clients in a confidential, informal way.
Unions are a formalized organization that fall outside of any department’s organizational structure. The Ombuds office is inside of the department yet operates at arm’s length and assists clients in a confidential, informal way.
'''What is the relationships between the Ombuds and the Unions?'''
'''What is the relationships between the Ombuds and the Unions?'''
=== <u>Support for Indigenous Employees</u>===
=== <u>Support for Indigenous Employees</u>===
'''How does the Ombuds Office see themselves supporting Indigenous Employees specifically as sometimes we face unique Challenges and issues in the workplace.'''
'''How does the Ombuds office see themselves supporting Indigenous Employees specifically as sometimes we face unique Challenges and issues in the workplace.'''
We understand that every individual and every situation is unique. We know that Indigenous colleagues face many challenges in the workplace and we honor and respect their resilience. For this reason, the Ombuds uses a human-centered, trauma-informed and strength-based approach when supporting an individual through an issue or concerns, and no matter the problem at hand, will provide support based on the individual’s needs, desires, and requests.
We understand that every individual and every situation is unique. We know that Indigenous colleagues face many challenges in the workplace and we honor and respect their resilience. For this reason, the Ombuds uses a human-centered, trauma-informed and strength-based approach when supporting an individual through an issue or concerns, and no matter the problem at hand, will provide support based on the individual’s needs, desires, and requests.
Currently, the ISC Ombuds Office only deals with internal complaints.
Currently, the ISC Ombuds Office only deals with internal complaints.
'''With the announcement of Minister Miller, on MMIWG, will you be connecting with the MMIWG Human rights ombuds?'''
'''With the announcement of Minister Miller, on MMIWG, will you be connecting with the MMIWG Human rights Ombuds?'''
Yes, and I look forward to meeting this Ombuds!
Yes, and I look forward to meeting this Ombuds!
Anti-racism is a crucial aspect of the work of we do in the Ombuds office and the Inclusion, Diversity, Equity, and Accessibility (IDEA) task force. The removal of the term "anti-racism" from the task force's name does not diminish the importance of addressing and dismantling systemic racism within the department. Rather, it reflects a holistic approach to IDEA, recognizing that all forms of discrimination and oppression are interconnected and must be addressed in a comprehensive manner.
Anti-racism is a crucial aspect of the work of we do in the Ombuds office and the Inclusion, Diversity, Equity, and Accessibility (IDEA) task force. The removal of the term "anti-racism" from the task force's name does not diminish the importance of addressing and dismantling systemic racism within the department. Rather, it reflects a holistic approach to IDEA, recognizing that all forms of discrimination and oppression are interconnected and must be addressed in a comprehensive manner.
Anti-racism is the active process of identifying and challenging the ways in which racism operates in individuals, systems, and institutions. It is a necessary component of creating a truly inclusive and equitable environment for all members of the department. The ombuds office will continue to support the work of the IDEA task force in creating and implementing policies and practices that combat racism and promote equity and inclusion. We will amplify their work as they strive to identify and dismantle systemic barriers that affect marginalized communities, including those that are based on race, ethnicity, gender, sexual orientation, ability, and more.
Anti-racism is the active process of identifying and challenging the ways in which racism operates in individuals, systems, and institutions. It is a necessary component of creating a truly inclusive and equitable environment for all members of the department. The Ombuds office will continue to support the work of the IDEA task force in creating and implementing policies and practices that combat racism and promote equity and inclusion. We will amplify their work as they strive to identify and dismantle systemic barriers that affect marginalized communities, including those that are based on race, ethnicity, gender, sexual orientation, ability, and more.
'''I would like to know more about your "scope" of anti-racism. I was told by a very high-level EX that at ISC, the focus of anti-racism is only on the harm Indigenous colleagues have suffered. Therefore, for example, in the beginning of the pandemic, while the hate against Chinese people and community was raising, my cry of help to the Department was ignored.'''
'''I would like to know more about your "scope" of anti-racism. I was told by a very high-level EX that at ISC, the focus of anti-racism is only on the harm Indigenous colleagues have suffered. Therefore, for example, in the beginning of the pandemic, while the hate against Chinese people and community was raising, my cry of help to the Department was ignored.'''
'''How are Ombuds consulted across the federal public service to influence change and to recognize the views of the employees? For example, were you consulted on the TBS mandate back to the office and how that change will come about after almost three years of highly effective remote working?'''
'''How are Ombuds consulted across the federal public service to influence change and to recognize the views of the employees? For example, were you consulted on the TBS mandate back to the office and how that change will come about after almost three years of highly effective remote working?'''
As of this time, the Treasury Board did not consult the ISC Ombuds Office in regards to return to office. Please reach out to our office if you would like to discuss your individual situation, we are available to support you.
As of this time, the Treasury Board did not consult the ISC Ombuds office in regards to return to office. Please reach out to our office if you would like to discuss your individual situation, we are available to support you.
'''Do you have any comments or updates regarding the return to work and hybridization, specifically in regard to those needing accommodations and/or exceptions?'''
'''Do you have any comments or updates regarding the return to work and hybridization, specifically in regard to those needing accommodations and/or exceptions?'''
