Changes

==What is Robotic Process Automation?==

==What is Robotic Process Automation?==

Robotic Process Automation (RPA) describes software tools that partially or fully automate manual, rule-based, tasks considered redundant in the modern workplace. RPA software robots (a.k.a. digital workers or bots) follow rule-based processes along an If/Then programming path to mimic existing business processes and tasks of human workers, such as: data entry, standard transaction processing, or responding to customer service questions.

Robotic Process Automation (RPA) describes digital workers that partially or fully automate manual, rule-based, tasks considered redundant in the modern workplace, such as data entry and retrieval across multiple software applications. RPA digital workers (a.k.a. bots) follow rule-based processes that mimic existing business processes and tasks of human workers, such as: data entry, standard transaction processing, or responding to customer service questions to enable organizations to design, built and operate workarounds within complex ecosystems without the need for enterprise software or hardware changes and instead mimic user roles and tasks.

RPA leverages data and automation to modernize business processes within existing operational ecosystems. RPA processes involve documentation of existing processes and tasks associated with business processes and aim to integrate within current workflow to support operational efficiency and modernize the workforce to enable innovation. RPA bots are programmed to imitate certain rule-based and repetitive tasks using their own unique login information that is monitored by human controllers. As the RPA bots enable integration within existing business processes and IT infrastructure, it is an ideal tool to modernize workflow through automation of outdated business processes.  

RPA leverages data and automation to modernize business processes within existing operational IT ecosystems to avoid potential issues with interoperability as digital workers replicate manual tasks. RPA customization involves documentation of existing business processes and tasks to integrate within existing workflows and support operational efficiencies that help to modernize the workforce and enable innovation. RPA digital workers are programmed to imitate certain rule-based and repetitive tasks using their own unique login information that is monitored by human controllers. As the RPA digital workers enable integration within existing business processes and IT infrastructure, it is an ideal tool to modernize workflow through automation of outdated business processes.  

[[File:RPA1.png|alt=|376x376px]]

[[File:RPA1.png|alt=|376x376px]]

==The Digital Services Branch - Pay Solutions and RPA Technology ==

==The Digital Services Branch - Pay Solutions and RPA Technology ==

Currently, the Digital Services Branch - Pay Solutions (DSB-PS) uses Robotic Process Automation (RPA) technology for the Front Office (FO) to process pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.

Currently, the Digital Services Branch - Pay Solutions (DSB-PS) uses Robotic Process Automation (RPA) technology to process pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.

Since November 19th, 2020, the DSB-PS FO successfully deployed four pay processes into production for the Pay Centre. As of August 10th, 2022, the digital workers have processed over 76,900 pay transactions and has saved Compensation Advisors (CAs) over 21,250 total processing hours.   

Since November 19th, 2020, the DSB-PS FO successfully deployed four pay processes into production for the Pay Centre. As of August 10th, 2022, the digital workers have processed over 76,900 pay transactions and has saved Compensation Advisors (CAs) over 21,250 total processing hours.   

Due to the successes of the first four processes, the DSB-PS is planning to release two additional pay process in late August and has many more pay processes in the pipeline. The DSB-PS is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement RPA solutions and processes that mitigate potential human error, improve process accuracy, help streamline functional operations, and help government employees by reallocating their human effort to other pay critical areas.     

Due to the successes of the first four processes, the DSB-PS is planning to release two additional pay process in late August and has many more pay processes in the pipeline. The DSB-PS is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement RPA solutions and processes that mitigate potential human error, improve process accuracy, help streamline functional operations, and help government employees by reallocating their human effort to other pay critical areas.     

An important detail to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and transactions of CAs, it allows them to focus their attention and time on more complex cases that require human validation.

An important detail to note, digital workers can work 24/7 limited by system availability, whereas Compensation Advisors typically work 7.5 hours a day with regularly scheduled breaks. By automating time-consuming repetitive tasks that frequently involve duplication of effort across the organization, Compensation Advisors can re-direct focus to devote time and attention to more complex cases that require human validation to support departmental outcomes.

As government employees realize that digital workers and RPA cannot replace human employees but is instead a useful tool to streamline productivity, they develop trust and fears decline.  

Digital workers designed with RPA cannot replace human employees to contribute at a strategic and creative level. Conversely, digital workers enable human workers to contribute at a higher level that facilitates engagement and retention as employees move away from manual, time-consuming tasks to output that relies on the unique contributions and talents that only human workers can provide while also helping the organization to realize improved operational efficiencies that  streamline productivity.  

===Software Landscape===

===Software Landscape===