Changes

[[File:BP2.png|560x560px]]

[[File:BP2.png|560x560px]]

==The Pay Solutions Branch and RPA Technology ==

==The Digital Services Branch - Pay Solutions and RPA Technology ==

Currently, the Pay Solutions Branch (PSB) uses Robotic Process Automation (RPA) technology for the Front Office (FO) to process Phoenix pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.

Currently, the Digital Services Branch - Pay Solutions (DSB-PS) uses Robotic Process Automation (RPA) technology for the Front Office (FO) to process pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.

On November 19th, 2020, the PSB FO successfully deployed 3 pay processes into production for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.   

Since November 19th, 2020, the DSB-PS FO successfully deployed four pay processes into production for the Pay Centre. As of August 10th, 2022, the digital workers have processed over 76,900 pay transactions and has saved Compensation Advisors (CAs) over 21,250 total processing hours.   

Due to the successes of the first 3 processes, the PSB is planning to release an additional pay process in late April and has many more pay processes in the pipeline. The PSB is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement Blue Prism RPA solutions and processes that mitigate potential human error, improve process accuracy, help streamline functional operations and ultimately help government employees by reallocating their human effort to other pay critical areas.     

Due to the successes of the first four processes, the DSB-PS is planning to release two additional pay process in late August and has many more pay processes in the pipeline. The DSB-PS is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement RPA solutions and processes that mitigate potential human error, improve process accuracy, help streamline functional operations, and help government employees by reallocating their human effort to other pay critical areas.     

An important detail to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and cases of CAs, it allows them to focus their attention and time on more complex tasks and cases that require human validation.

An important detail to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and transactions of CAs, it allows them to focus their attention and time on more complex cases that require human validation.

As government employees realize that digital workers and RPA cannot replace human employees but instead aids them, they develop trust and fears decline.  

As government employees realize that digital workers and RPA cannot replace human employees but is instead a useful tool to streamline productivity, they develop trust and fears decline.  

===Software Landscape===

===Software Landscape===

=== RPA Project Delivery Framework ===

=== RPA Project Delivery Framework ===

Below is an illustration of the RPA project delivery framework lifecycle – all of the PSB RPA initiatives are to adhere to each of the elements of the Software Development Life Cycle (SDLC) framework model in order to produce quality deliverables and ensure the excellence of delivery.  

Below is an illustration of the RPA project delivery framework lifecycle – all of the DSB-PS RPA initiatives are to adhere to each of the elements of the Software Development Life Cycle (SDLC) framework model in order to produce quality deliverables and ensure the excellence of delivery.  

[[File:PDF.png|left|frameless|439x439px]]

[[File:PDF.png|left|frameless|439x439px]]

[[File:PF.png|frameless|437x437px]]

[[File:PF.png|frameless|437x437px]]