Changes

At the Forum held on September 27, we continued our discussion on how to engage you better and showed you VOILÀ, a new tool we’ve developed in response to your request for a single, integrated system for sharing information from the School. You also gave us valuable feedback about capacity planning for courses. For me, though, a real highlight of the last Forum was a panel discussion on talent management for non-EX employees and the great questions you raised in that discussion. A summary of all of the conversations at the September Forum is included in this edition of the newsletter.  

At the Forum held on September 27, we continued our discussion on how to engage you better and showed you VOILÀ, a new tool we’ve developed in response to your request for a single, integrated system for sharing information from the School. You also gave us valuable feedback about capacity planning for courses. For me, though, a real highlight of the last Forum was a panel discussion on talent management for non-EX employees and the great questions you raised in that discussion. A summary of all of the conversations at the September Forum is included in this edition of the newsletter.  

The next Forum event will be held virtually, through our GCcollab portal VOILÀ, on December 14. We really appreciate your flexibility as we adapt to the space crunch we’re experiencing as we share Asticou Centre with the students and staff of École secondaire Mont-Bleu, whose own facility was severely damaged by the tornado that touched down in Gatineau on September 21, 2018. We’ll give you more details on just how this “virtual Forum” will unfold in the agenda for the event.

The next Forum event will be held virtually, through our GCcollab portal VOILÀ, on '''December 14'''. We really appreciate your flexibility as we adapt to the space crunch we’re experiencing as we share Asticou Centre with the students and staff of École secondaire Mont-Bleu, whose own facility was severely damaged by the tornado that touched down in Gatineau on September 21, 2018. We’ll give you more details on just how this “virtual Forum” will unfold in the agenda for the event.

The December Forum will focus on two key themes. First, we will invite representatives of the School’s data and reporting teams to join us so they can help respond to some of the concerns, questions and comments you have raised. Second, we will continue the dialogue you have requested about defining and differentiating the roles of PoCs and RTCs. I’m also really hoping you’ll let us know what you think of the newsletter, VOILÀ, and the changes we continue to make in how we engage with you.

The December Forum will focus on two key themes. First, we will invite representatives of the School’s data and reporting teams to join us so they can help respond to some of the concerns, questions and comments you have raised. Second, we will continue the dialogue you have requested about defining and differentiating the roles of PoCs and RTCs. I’m also really hoping you’ll let us know what you think of the newsletter, VOILÀ, and the changes we continue to make in how we engage with you.

Director, Client Service

Director, Client Service

'''In case you missed it…'''

In case you missed the '''September 27 Points of Contact and Required Training Coordinators Forum'''—or if you want to go back and catch it again—a video recording of the session is now available. The link to the webcast and timeframes for Forum topics are in the “September 2018” sub-folder in the “PoC/RTC Forums” folder under the “Files” tab of VOILÀ.

In case you missed the September 27 Points of Contact and Required Training Coordinators Forum—or if you want to go back and catch it again—a video recording of the session is now available. The link to the webcast and timeframes for Forum topics are in the “September 2018” sub-folder in the “PoC/RTC Forums” folder under the “Files” tab of VOILÀ.

<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Service Strategy engagement update'''</div>

 

Service Strategy engagement update  

As part of our commitment to engaging you better in 2018–2019, the School held in-person and online consultations to inform the School’s next multi-year Service Strategy. We focused on four key areas identified as requiring greater attention:  

As part of our commitment to engaging you better in 2018–2019, the School held in-person and online consultations to inform the School’s next multi-year Service Strategy. We focused on four key areas identified as requiring greater attention: