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FALL 2018

FALL 2018

A Message from the Director  

'''A Message from the Director'''

I’m happy to present the second edition of the At Your Service newsletter. We will continue to provide this newsletter as a way to stay in touch between Forum events.  

I’m happy to present the second edition of the At Your Service newsletter. We will continue to provide this newsletter as a way to stay in touch between Forum events.  

In case you missed it…

'''In case you missed it…'''

In case you missed the September 27 Points of Contact and Required Training Coordinators Forum—or if you want to go back and catch it again—a video recording of the session is now available. The link to the webcast and timeframes for Forum topics are in the “September 2018” sub-folder in the “PoC/RTC Forums” folder under the “Files” tab of VOILÀ.  

In case you missed the September 27 Points of Contact and Required Training Coordinators Forum—or if you want to go back and catch it again—a video recording of the session is now available. The link to the webcast and timeframes for Forum topics are in the “September 2018” sub-folder in the “PoC/RTC Forums” folder under the “Files” tab of VOILÀ.  

In-person sessions were held on June 19, 20, 26 and 27, and online participation opportunities were available through the Canada School of Public Service GCconnex group and VOILÀ on GCcollab from September 12 to October 5. We are currently reviewing and analyzing the input and will report the findings to you in the New Year.   

In-person sessions were held on June 19, 20, 26 and 27, and online participation opportunities were available through the Canada School of Public Service GCconnex group and VOILÀ on GCcollab from September 12 to October 5. We are currently reviewing and analyzing the input and will report the findings to you in the New Year.   

New Regional Client Relations Team  

'''New Regional Client Relations Team'''

On September 5, the School announced the creation of a new Regional Client Relations Team as part of the School’s efforts to better engage its organizational clients. This new team will work closely with the national Client Service Team to ensure that the School’s curriculum is responsive to client needs and regional circumstances from coast to coast to coast. Together, these teams will maintain and improve the School’s dialogue with you about its products and services.

On September 5, the School announced the creation of a new Regional Client Relations Team as part of the School’s efforts to better engage its organizational clients. This new team will work closely with the national Client Service Team to ensure that the School’s curriculum is responsive to client needs and regional circumstances from coast to coast to coast. Together, these teams will maintain and improve the School’s dialogue with you about its products and services.

Many things could be on the table, but for now, regional representatives should expect a responsive team that’s ready to listen to suggestions and feedback. They should also expect some interesting ideas to come their way as we explore new and innovative ways of looking at government and public service priorities and how regional clients can bring learning on these priorities into their organizations.

Many things could be on the table, but for now, regional representatives should expect a responsive team that’s ready to listen to suggestions and feedback. They should also expect some interesting ideas to come their way as we explore new and innovative ways of looking at government and public service priorities and how regional clients can bring learning on these priorities into their organizations.

Forum follow-up: Point of Contact and Required Training Coordinator roles

'''Forum follow-up: Point of Contact and Required Training Coordinator roles'''

During the May 24 Forum, we heard overwhelmingly that the distinction between the roles of Points of Contact and Required Training Coordinators is not clear. You asked the School to clarify each role so they can be better understood by everyone.  

During the May 24 Forum, we heard overwhelmingly that the distinction between the roles of Points of Contact and Required Training Coordinators is not clear. You asked the School to clarify each role so they can be better understood by everyone.  

We invite you to review the document and share your thoughts on the questions at the bottom of the document through discussions on VOILÀ as part of our online forum on December 14, 2018.  

We invite you to review the document and share your thoughts on the questions at the bottom of the document through discussions on VOILÀ as part of our online forum on December 14, 2018.  

Forum follow-up: update on process for collecting and maintaining information on mandatory training in departments

'''Forum follow-up: update on process for collecting and maintaining information on mandatory training in departments'''

The Client Service team is developing a process for collecting and maintaining information on mandatory training in organizations. This information—gathered from you—is an important consideration in capacity planning. Further to an email sent from the “Clients” inbox on November 11, 2018, we would like to remind you to complete the template attached to that email with the School products designated as “mandatory” and “recommended” in your department. Please send the completed document to csps.clients.efpc@canada.ca by December 3, 2018. If you have any questions, do not hesitate to contact us.  

The Client Service team is developing a process for collecting and maintaining information on mandatory training in organizations. This information—gathered from you—is an important consideration in capacity planning. Further to an email sent from the “Clients” inbox on November 11, 2018, we would like to remind you to complete the template attached to that email with the School products designated as “mandatory” and “recommended” in your department. Please send the completed document to csps.clients.efpc@canada.ca by December 3, 2018. If you have any questions, do not hesitate to contact us.  

   

   

Forum follow-up: classroom course schedule on GCcampus

'''Forum follow-up: classroom course schedule on GCcampus'''

During the September 27 Forum, we asked you how many months in advance of delivery you would like to see course offerings listed on GCcampus. The majority of poll respondents (67%) indicated that they would like to see course offerings displayed 10 to 12 months prior to their delivery dates. 17% of respondents wanted to see course offerings 6 to 9 months in advance, and the remainder of respondents wished to see course offerings either 13 to 18 (11%) or more than 19 (6%) months in advance of delivery dates.  

During the September 27 Forum, we asked you how many months in advance of delivery you would like to see course offerings listed on GCcampus. The majority of poll respondents (67%) indicated that they would like to see course offerings displayed 10 to 12 months prior to their delivery dates. 17% of respondents wanted to see course offerings 6 to 9 months in advance, and the remainder of respondents wished to see course offerings either 13 to 18 (11%) or more than 19 (6%) months in advance of delivery dates.  

It is valuable to know that the majority of you would appreciate being made aware of course offering 10 to 12 months in advance of the offering date. This information has been shared with our Capacity Planning team. Please continue to share your thoughts with us, including any other capacity-related feedback, and we will be sure to connect with the appropriate team and get back to you.

It is valuable to know that the majority of you would appreciate being made aware of course offering 10 to 12 months in advance of the offering date. This information has been shared with our Capacity Planning team. Please continue to share your thoughts with us, including any other capacity-related feedback, and we will be sure to connect with the appropriate team and get back to you.

Forum follow-up: VOILÀ  

'''Forum follow-up: VOILÀ'''

Your engagement with VOILÀ has been humbling, whether you’ve been making use of the files posted, replying to blog posts, participating in discussions, filling out templates through the group documents function or viewing the calendar of events. As of November 14, 2018, VOILÀ has 160 members representing 20 organizations, including the School. Please continue using this Forum! As a group, we can aim to expand our use to include its many other functions. Check out the post-September 27 Forum materials on VOILÀ to see the GCcollab demonstration PowerPoint presentation. As well, a GCcollab demonstration provided by Renelle Chalifoux, Manager in the Client Service team, is available from 1:10:54 to 1:25:55 of the September 27 Forum webcast. If you require any support in using VOILÀ, please contact us—we’d be happy to guide you.  

Your engagement with VOILÀ has been humbling, whether you’ve been making use of the files posted, replying to blog posts, participating in discussions, filling out templates through the group documents function or viewing the calendar of events. As of November 14, 2018, VOILÀ has 160 members representing 20 organizations, including the School. Please continue using this Forum! As a group, we can aim to expand our use to include its many other functions. Check out the post-September 27 Forum materials on VOILÀ to see the GCcollab demonstration PowerPoint presentation. As well, a GCcollab demonstration provided by Renelle Chalifoux, Manager in the Client Service team, is available from 1:10:54 to 1:25:55 of the September 27 Forum webcast. If you require any support in using VOILÀ, please contact us—we’d be happy to guide you.  

To reduce duplication and to make fullest use of our portal, we will be transitioning to communicating with you primarily through VOILÀ, except for Forum calendar invitations, organizational reports and time-sensitive and urgent information, which will continue to be sent through Outlook. Please create or sign into your GCcollab account, become a member of VOILÀ and let us know if you need any help.  

To reduce duplication and to make fullest use of our portal, we will be transitioning to communicating with you primarily through VOILÀ, except for Forum calendar invitations, organizational reports and time-sensitive and urgent information, which will continue to be sent through Outlook. Please create or sign into your GCcollab account, become a member of VOILÀ and let us know if you need any help.  

Forum follow-up: panel discussion on talent management for non-EX employees

'''Forum follow-up: panel discussion on talent management for non-EX employees'''

As part of our continued effort to improve the registration process for learners who do not meet the application criteria for the Aspiring Directors Program (ADP), the September Forum included a panel discussion on how we can better use the talent management process for EX feeder groups. We heard from three engaging speakers about their experiences with talent management for non-EX employees.   

As part of our continued effort to improve the registration process for learners who do not meet the application criteria for the Aspiring Directors Program (ADP), the September Forum included a panel discussion on how we can better use the talent management process for EX feeder groups. We heard from three engaging speakers about their experiences with talent management for non-EX employees.   

To hear and see the panel discussion again, please see 1:28:14 to 2:05:35 of the Forum webcast. If you would like to get in touch with the panelists, they can be reached at Jennifer.Currier@canada.ca, Melanie.Legault@tc.gc.ca and Bruce.Lonergan@dfo-mpo.gc.ca.  

To hear and see the panel discussion again, please see 1:28:14 to 2:05:35 of the Forum webcast. If you would like to get in touch with the panelists, they can be reached at Jennifer.Currier@canada.ca, Melanie.Legault@tc.gc.ca and Bruce.Lonergan@dfo-mpo.gc.ca.  

Deep links for registering for on-site training  

'''Deep links for registering for on-site training'''

We’d like to inform you of a change made to the logistics of on-site training arrangements. Effective immediately, only deep links will be used to register for on site training. A deep link is a hypertext link to a website page other than the home page, in this case used to facilitate registrations to on-site courses that would not be placed on GCcampus. This measure will allow the School to monitor the number of registrations and to follow up with registered learners as required. It will also allow the School and departments to initiate discussions within a more reasonable timeframe in the event of possible cancellation due to lack of registrations. In addition, since data entry is completed by the system, manual data entry error risks will be eliminated, directly affecting data integrity within reports. Please do share with us any reasons preventing you from using deep links for registering for on-site training; this will help guide future service improvements.  

We’d like to inform you of a change made to the logistics of on-site training arrangements. Effective immediately, only deep links will be used to register for on site training. A deep link is a hypertext link to a website page other than the home page, in this case used to facilitate registrations to on-site courses that would not be placed on GCcampus. This measure will allow the School to monitor the number of registrations and to follow up with registered learners as required. It will also allow the School and departments to initiate discussions within a more reasonable timeframe in the event of possible cancellation due to lack of registrations. In addition, since data entry is completed by the system, manual data entry error risks will be eliminated, directly affecting data integrity within reports. Please do share with us any reasons preventing you from using deep links for registering for on-site training; this will help guide future service improvements.  

Who We Work For (C218) and Values and Ethics Foundation for Employees (C255) available on the School’s public website

'''Who We Work For (C218) and Values and Ethics Foundation for Employees (C255) available on the School’s public website'''

Two online courses associated with the Public Service Orientation suite—Who We Work For (C218) and Values and Ethics Foundation for Employees (C255) —are now available on the Canada School of Public Service’s public website. This means that learners do not need to log in to GCcampus to launch these courses. This marks a step forward in our commitment to a more open and transparent public service.  

Two online courses associated with the Public Service Orientation suite—Who We Work For (C218) and Values and Ethics Foundation for Employees (C255) —are now available on the Canada School of Public Service’s public website. This means that learners do not need to log in to GCcampus to launch these courses. This marks a step forward in our commitment to a more open and transparent public service.  

These modifications to the Public Service Orientation suite do not affect the RTC role. The Orientation to the Public Service suite is still considered “required training” as per the Treasury Board of Canada Secretariat’s Directive on Required Training. Learners will still need to be assigned to the path and will still be required to complete the course and assessment in GCcampus in order to obtain their certificate.  

These modifications to the Public Service Orientation suite do not affect the RTC role. The Orientation to the Public Service suite is still considered “required training” as per the Treasury Board of Canada Secretariat’s Directive on Required Training. Learners will still need to be assigned to the path and will still be required to complete the course and assessment in GCcampus in order to obtain their certificate.  

Update on the discontinuance of Vubiz products

'''Update on the discontinuance of Vubiz products'''

Please be advised that minor changes have been made to the dates for Vubiz products to be discontinued and replaced by new products in December 2018 (phase 2).

Please be advised that minor changes have been made to the dates for Vubiz products to be discontinued and replaced by new products in December 2018 (phase 2).

Please visit the VOILÀ platform to access the updated schedule of course replacements, including new dates for phase 2 and the list of courses included in phase 3.

Please visit the VOILÀ platform to access the updated schedule of course replacements, including new dates for phase 2 and the list of courses included in phase 3.

Changes to the course Having Difficult Conversations (G131)  

'''Changes to the course Having Difficult Conversations (G131)'''

According to the feedback received from students and instructors, the course Having Difficult Conversations (G131) contained too much material for the allocated amount of time. The School has decided to keep the allocated amount of time (half a day) and reduce the content to ensure a more appropriate pace of instruction. The following changes were made:  

According to the feedback received from students and instructors, the course Having Difficult Conversations (G131) contained too much material for the allocated amount of time. The School has decided to keep the allocated amount of time (half a day) and reduce the content to ensure a more appropriate pace of instruction. The following changes were made:  

We will contact participants who are already registered for the sessions on January 24 and after to inform them of these changes. Please note that participants who have already taken this course do not have to take it again, since the new version includes the core elements of the preceding version.  

We will contact participants who are already registered for the sessions on January 24 and after to inform them of these changes. Please note that participants who have already taken this course do not have to take it again, since the new version includes the core elements of the preceding version.  

Issues with I-LMS reports  

'''Issues with I-LMS reports'''

We’re aware of the issues you’re experiencing with I-LMS reports and are working with Saba to address the root causes of these issues. The first phase in our attempt to resolve the issues you’re experiencing is to reach out to specific departments with support in cleaning up report subscriptions and the parameters set in the reports. We will keep you informed of our progress, and we will be in touch to work together towards fixing the problems.  

We’re aware of the issues you’re experiencing with I-LMS reports and are working with Saba to address the root causes of these issues. The first phase in our attempt to resolve the issues you’re experiencing is to reach out to specific departments with support in cleaning up report subscriptions and the parameters set in the reports. We will keep you informed of our progress, and we will be in touch to work together towards fixing the problems.  

The School and learning in the digital age: introducing the new Innovation and Policy Services Branch

'''The School and learning in the digital age: introducing the new Innovation and Policy Services Branch'''

Learning and innovation is more and more top of mind for government departments and agencies. To meet their needs, the School as a whole continues to evolve, with the new Innovation and Policy Services Branch (IPSB) as an important ally. But what is it exactly that they do?  

Learning and innovation is more and more top of mind for government departments and agencies. To meet their needs, the School as a whole continues to evolve, with the new Innovation and Policy Services Branch (IPSB) as an important ally. But what is it exactly that they do?  

The Branch also aims to drive innovation in people management and support related learning across the public service by prototyping and piloting new initiatives and programs. For example, the team has partnered with Statistics Canada to develop a skills inventory for employees, beginning with collecting data in areas such as employee education, professional designations and certifications, areas of strength, and areas of interest for future learning. IPSB also acts as a home for a variety of other initiatives such as Canada’s Free Agents and the Policy Community Partnership Office’s new cross-functional development program, known as XFN, which is inviting an inaugural intake of applications this fall. New pilot programs focused on supporting employee flexibility and mobility are also on deck. Stay tuned for more information in the coming months!

The Branch also aims to drive innovation in people management and support related learning across the public service by prototyping and piloting new initiatives and programs. For example, the team has partnered with Statistics Canada to develop a skills inventory for employees, beginning with collecting data in areas such as employee education, professional designations and certifications, areas of strength, and areas of interest for future learning. IPSB also acts as a home for a variety of other initiatives such as Canada’s Free Agents and the Policy Community Partnership Office’s new cross-functional development program, known as XFN, which is inviting an inaugural intake of applications this fall. New pilot programs focused on supporting employee flexibility and mobility are also on deck. Stay tuned for more information in the coming months!

New business lines at the School  

'''New business lines at the School'''

Taki Sarantakis, President of the School, announced on October 17 that the School’s learning products will be organized thematically and organizationally along five business lines. Mr. Sarantakis says that these business lines “not only correlate strongly with Government of Canada priorities, they are durable in that they will position [the School] well in being able to meet new priorities in the future as they arise.” The five new business lines are as follows:

Taki Sarantakis, President of the School, announced on October 17 that the School’s learning products will be organized thematically and organizationally along five business lines. Mr. Sarantakis says that these business lines “not only correlate strongly with Government of Canada priorities, they are durable in that they will position [the School] well in being able to meet new priorities in the future as they arise.” The five new business lines are as follows:

“Organizations must constantly adapt and evolve in order to remain dynamic and responsive to their environments,” says Mr. Sarantakis. With these new business lines, that’s exactly what we’re doing at the School.

“Organizations must constantly adapt and evolve in order to remain dynamic and responsive to their environments,” says Mr. Sarantakis. With these new business lines, that’s exactly what we’re doing at the School.

New External Advisory Committee  

'''New External Advisory Committee'''

On September 20, 2018, President Taki Sarantakis announced the creation of a new External Advisory Committee that will provide a forum for consultation, collaboration and discussion of the School’s agenda and priorities, as well as emerging learning and innovation issues. Eminent Canadians representing the public, private and academic sectors will be joining the President on this committee.  

On September 20, 2018, President Taki Sarantakis announced the creation of a new External Advisory Committee that will provide a forum for consultation, collaboration and discussion of the School’s agenda and priorities, as well as emerging learning and innovation issues. Eminent Canadians representing the public, private and academic sectors will be joining the President on this committee.  

Finally, please note that  classrooms and event facilities at the School will not be available for reservations to client organizations until further notice, since we need to prioritize room reservations for the delivery of School courses.  

Finally, please note that  classrooms and event facilities at the School will not be available for reservations to client organizations until further notice, since we need to prioritize room reservations for the delivery of School courses.  

**PLEASE NOTE: Service during holidays**

'''**PLEASE NOTE: Service during holidays**'''

Our service lines will be closed on December 25 and 26 and on January 1. We wish you a festive and restful holiday season.  

Our service lines will be closed on December 25 and 26 and on January 1. We wish you a festive and restful holiday season.  

Contact us

'''Contact us'''

PoC Client Service Telephone: 819-953-7717

PoC Client Service Telephone: 819-953-7717

Visit us at www.myschool-monecole.gc.ca

Visit us at www.myschool-monecole.gc.ca

We want to hear from you!  

'''We want to hear from you!'''

Is there a topic you would like to see featured in a future At Your Service Newsletter? Anything you would like to share with fellow Points of Contact and Required Training Coordinators? Please let us know with a message to “client SERVICE à la clientèle” on GCcollab or an e-mail to the Clients inbox: csps.clients.efpc@canada.ca.   

Is there a topic you would like to see featured in a future At Your Service Newsletter? Anything you would like to share with fellow Points of Contact and Required Training Coordinators? Please let us know with a message to “client SERVICE à la clientèle” on GCcollab or an e-mail to the Clients inbox: csps.clients.efpc@canada.ca.   

The Canada School of Public Service

'''The Canada School of Public Service'''

The Canada School of Public Service is committed to enabling a new culture of enterprise-wide learning in the public service in which learning is valued by all public service employees. The School strives to be a healthy and effective learning organization that reflects Government priorities and public service values and ethics while using partnerships and modern technology to optimize the quality, reach and accessibility of its learning products.

The Canada School of Public Service is committed to enabling a new culture of enterprise-wide learning in the public service in which learning is valued by all public service employees. The School strives to be a healthy and effective learning organization that reflects Government priorities and public service values and ethics while using partnerships and modern technology to optimize the quality, reach and accessibility of its learning products.