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Draft 1
By comparing the feedback from each Program, the project will attempt to understand, analyze and identify successful strategies that can be shared Branch-wide and also recognize areas that would require additional support to improve. Additionally, the analysis of current state results will encourage and promote co-operation and co-ordination between Programs depending on needs and priorities.
By comparing the feedback from each Program, the project will attempt to understand, analyze and identify successful strategies that can be shared Branch-wide and also recognize areas that would require additional support to improve. Additionally, the analysis of current state results will encourage and promote co-operation and co-ordination between Programs depending on needs and priorities.
=== Learning ===
Through the use of surveys and partnerships with external stakeholders (Programs, Departments, and Agencies outside of ROEB that are in public sector), the project will aim to gather feedback and insight to better understand what
a) Are the service expectations of the public (e.g. the enquirer) when contacting a Program
b) Modern tools, techniques and strategies could be used by the Branch to improve it’s enquiry management process
=== Story Telling ===
Using the data and analysis from the current state assessments, feedback from clients, and modern strategies from external stakeholders, the focus of Project Fox It will be to help outline a Enquiry Management Transformation Roadmap for the Branch. The roadmap would be made up of a series of short, medium, and long term goals that help individual Programs improve their own framework while also developing and implementing a vision for a Branch enquiry management strategy.
=== Change ===
The project will work collectively with it’s stakeholders to help empower and support Programs in achieving their change targets while delivering on Branch’s short, medium and long term goals. As needed the project will continue to assess, evaluate, and adapt to changing priorities and emerging information.
== What You Can Expect ==
A successful enquiries management strategy is extends beyond establishing the Organization as a trusted source of information and provider of excellent customer service to the public. It is an ongoing exchange of information and feedback from the public about their needs, concerns and priorities. Questions and requests for information that reflect their products, companies, and environment. In the future, a successful enquiries management framework would not only ensure an efficient, effective, and consistent management of enquiries but also empower the Branch to leverage the information learned from enquiries to help shape and prioritize it’s compliance and enforcement mandate. Allowing the Branch to be more agile and responsive to an regulatory landscape.
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