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→The Pay Solutions Branch and Blue Prism's RPA Technology
On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.
On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.
Due to the successes of the first 3 processes, the PSB is planning to release an additional pay process in late April and has many more pay processes in the pipeline. The PSB is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement Blue Prism RPA solutions and processes that mitigate potential human error, improve process accuracy, help streamline payroll and functional operations, and ultimately to help government employees by reallocating their human effort to other pay critical areas.
Due to the successes of the first 3 processes, the PSB is planning to release an additional pay process in late April and has many more pay processes in the pipeline. The PSB is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement Blue Prism RPA solutions and processes that mitigate potential human error, improve process accuracy, help streamline functional operations and ultimately help government employees by reallocating their human effort to other pay critical areas.
An important detail to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and cases of CAs, it allows them to focus their attention and time on more complex tasks and cases that require human validation.
An important detail to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and cases of CAs, it allows them to focus their attention and time on more complex tasks and cases that require human validation.
