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| == Proposed Roles and Responsibilities for Enterprise solutions == | | == Proposed Roles and Responsibilities for Enterprise solutions == |
− | '''Stakeholders, defines ”who”'''
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| + | {| class=wikitable |
| + | |+ Roles and Responsibilities |
| + | ! Stakeholders, defines ”who” |
| + | | |
| Stakeholders in the form of a ‘product board’ determine and validate user needs, prioritize the delivery roadmap and manage the related expenditures. | | Stakeholders in the form of a ‘product board’ determine and validate user needs, prioritize the delivery roadmap and manage the related expenditures. |
− | | + | *business/program representatives from across departments |
− | • business/program representatives from across departments
| + | *sponsors enterprise solution |
− | | + | *identify users |
− | • sponsors enterprise solution
| + | *determine user needs |
− | | + | *consumes |
− | • identify users
| + | *contributes funds |
− | | + | |- |
− | • determine user needs
| + | ! Business Owner, defines ”what” |
− | | + | | |
− | • consumes
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− | | |
− | • contributes funds
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− | '''Business Owner, defines ”what”'''
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| The Business Owner has overall accountability for delivering on the business outcomes and achieving the benefits that a solution is meant to enable or facilitate. | | The Business Owner has overall accountability for delivering on the business outcomes and achieving the benefits that a solution is meant to enable or facilitate. |
− | | + | *Defines the required capabilities and intended business outcomes and benefits |
− | • Defines the required capabilities and intended business outcomes and benefits
| + | *Serves as sponsor and is accountable for the achievement of the business outcomes and benefits following implementation |
− | | + | *Establishes and maintains governance |
− | • Serves as sponsor and is accountable for the achievement of the business outcomes and benefits following implementation
| + | *Secures funding and resources and provides oversight |
− | | + | *Consults with and engages stakeholders and other implicated parties to ensure alignment towards delivery |
− | • Establishes and maintains governance
| + | *Reviews and signs-off on key strategic risks |
− | | + | *Authorizes the IT service |
− | • Secures funding and resources and provides oversight
| + | *Oversees data stewardship practices at the production solution-level |
− | | + | *Creates roadmap for service or product improvements |
− | • Consults with and engages stakeholders and other implicated parties to ensure alignment towards delivery
| + | |- |
− | | + | ! Service Provider, defines ”how” |
− | • Reviews and signs-off on key strategic risks
| + | | |
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− | • Authorizes the IT service
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− | | |
− | • Oversees data stewardship practices at the production solution-level
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− | • Creates roadmap for service or product improvements
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− | '''Service Provider, defines ”how”'''
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| The Service Provider operates and manages IT solutions and/or services and provides them to end users. | | The Service Provider operates and manages IT solutions and/or services and provides them to end users. |
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− | • Responsible on behalf of an organization for requirements definitions, service delivery, security and reliability
| + | *Responsible on behalf of an organization for requirements definitions, service delivery, security and reliability |
| + | *Implement the requirements |
| + | *Signs off on platform scope |
| + | *Collect data to measure service levels and key performance indicators |
| + | *Ensure compliance with standards |
| + | *Monitor, test and adjust as required |
| + | *Support innovative products and services |
| + | *Conduct security assessments |
| + | |} |
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− | • Implement the requirements
| + | == Proposed Governance for Enterprise solutions == |
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− | • Signs off on platform scope
| + | === '''DM CEPP''' === |
− | | + | • Enterprise Business Direction |
− | • Collect data to measure service levels and key performance indicators | |
− | | |
− | • Ensure compliance with standards
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− | | |
− | • Monitor, test and adjust as required
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− | | |
− | • Support innovative products and services
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− | | |
− | • Conduct security assessments
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− | | |
− | == Proposed Governance for Enterprise solutions ==
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| === '''Product management board per solution''' === | | === '''Product management board per solution''' === |
| • Cross departmental stakeholder representation | | • Cross departmental stakeholder representation |
− |
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− | === '''DM CEPP''' ===
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− | • Enterprise Business Direction
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| === '''GC EARB''' === | | === '''GC EARB''' === |