Changes

=== '''What’s next?''' ===

=== '''What’s next?''' ===

The [https://nrc.canada.ca/en/certifications-evaluations-standards/calibration-laboratory-assessment-service/directory-accredited-calibration-laboratories/clas-certificate-number-2016-05 current scope of accreditation] includes working measurement standards for air kerma measurements, gamma survey meters, and personal electronic dosimeters. The CNSC laboratory has prepared a project management plan to extend the scope to include electronic and radiological calibrations of survey meters for gamma, neutron, alpha and beta radiation measurements, as well as energy calibrations of the spectrometers used for gamma and neutron measurements. There’s lots more to do!  [[File:Typical_equipment.png|thumb|Typical instruments that the CNSC laboratory calibrates under the scope of accreditation|400x400px]]

The [https://nrc.canada.ca/en/certifications-evaluations-standards/calibration-laboratory-assessment-service/directory-accredited-calibration-laboratories/clas-certificate-number-2016-05 current scope of accreditation] includes working measurement standards for air kerma measurements, gamma survey meters, and personal electronic dosimeters. The CNSC laboratory has prepared a project management plan to extend the scope to include electronic and radiological calibrations of survey meters for gamma, neutron, alpha and beta radiation measurements, as well as energy calibrations of the spectrometers used for gamma and neutron measurements. There’s lots more to do!  [[File:Typical_equipment.png|thumb|Typical instruments that the CNSC laboratory calibrates under the scope of accreditation|400x400px]]  

=== '''How can CNSC staff members suggest improvements to the laboratory?''' ===

=== '''How can CNSC staff members suggest improvements to the laboratory?''' ===

[[File:Control_room.png|thumb|Control room for remote handling of equipment and sources during calibration |400x400px]]Through annual customer satisfaction surveys that the CNSC laboratory conducts, CNSC staff members who have used the laboratory services in the previous year can provide feedback on their quality, including suggestions for improvement. The CNSC laboratory has been conducting such surveys since 2015, and has taken action to address comments from its customers to meet its commitment to provide a high service level and meet customer expectations. One such action was to respond to the suggestion to provide links to instrument manuals from the laboratory’s Web page.

Through annual customer satisfaction surveys that the CNSC laboratory conducts, CNSC staff members who have used the laboratory services in the previous year can provide feedback on their quality, including suggestions for improvement. The CNSC laboratory has been conducting such surveys since 2015, and has taken action to address comments from its customers to meet its commitment to provide a high service level and meet customer expectations. One such action was to respond to the suggestion to provide links to instrument manuals from the laboratory’s Web page.

The CNSC laboratory gamma calibration service now operates within a quality management system that complies with the requirements of [https://www.iso.org/standard/39883.html ISO/IEC 17025:2005]. As specified in the quality management system, the laboratory implements mechanisms including, but not limited to, proficiency testing, customer satisfaction surveys, internal reviews, management reviews, and corrective and preventative actions to drive continual improvement, which is the true intention of the ISO/IEC standard.

The CNSC laboratory gamma calibration service now operates within a quality management system that complies with the requirements of [https://www.iso.org/standard/39883.html ISO/IEC 17025:2005]. As specified in the quality management system, the laboratory implements mechanisms including, but not limited to, proficiency testing, customer satisfaction surveys, internal reviews, management reviews, and corrective and preventative actions to drive continual improvement, which is the true intention of the ISO/IEC standard.

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