Pia is currently the Digital Lead and Special Advisor for the Benefits Delivery Modernization program at Service Canada (ESDC) in Ottawa, Canada. There she is helping design and deliver a holistic and modern digital channel for the Canadian Government to deliver a delightful, dignified, user-centric, responsive and integrated digital journey that motivates and empowers people to help themselves. | Pia is currently the Digital Lead and Special Advisor for the Benefits Delivery Modernization program at Service Canada (ESDC) in Ottawa, Canada. There she is helping design and deliver a holistic and modern digital channel for the Canadian Government to deliver a delightful, dignified, user-centric, responsive and integrated digital journey that motivates and empowers people to help themselves. |