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| {{Template:FPT COVID web management Tabs}} | | {{Template:FPT COVID web management Tabs}} |
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− | ==Agenda==
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− | #Integrating the different levels of government online
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− | #Agility
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− | #Pressure points
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− | #Structure of organizations
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| ==Integrating the different levels of government== | | ==Integrating the different levels of government== |
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| * ROT | | * ROT |
| * Sharing prototypes instead of Word docs for approvals: | | * Sharing prototypes instead of Word docs for approvals: |
− | :* Screen share + verbal feedback
| + | :* Screen share + verbal feedback |
− | :* FIGMA allows annotations
| + | :* FIGMA allows annotations |
− | :* Approval meetings where approvers go through the prototype all together instead of routing a document through a chain of approvals<br>
| + | :* Approval meetings where approvers go through the prototype all together instead of routing a document through a chain of approvals<br> |
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| Neil Littlejohns (Ontario Digital Service) - a lot of people in the Ontario Digital Service say that Slack has been the thing which has allowed them to move quickly. Fast/smooth communication is paramount for us right now<br> | | Neil Littlejohns (Ontario Digital Service) - a lot of people in the Ontario Digital Service say that Slack has been the thing which has allowed them to move quickly. Fast/smooth communication is paramount for us right now<br> |
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| Richard Cormier - translation has been an issue with us as well as English approvals are often last minute and sometimes have significant changes before being approved.<br> | | Richard Cormier - translation has been an issue with us as well as English approvals are often last minute and sometimes have significant changes before being approved.<br> |
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| Martin Boucher - Québec : all our communications are centralized with a central team and dispatched to teams in ministries.<br> | | Martin Boucher - Québec : all our communications are centralized with a central team and dispatched to teams in ministries.<br> |
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| Jo - Government of Yukon - We've been using GatherContent for quite a long time (pre-Covid) which is just for editing but really helps digital and communications writers work with program staff. You can write your own templates for your content types. <br> | | Jo - Government of Yukon - We've been using GatherContent for quite a long time (pre-Covid) which is just for editing but really helps digital and communications writers work with program staff. You can write your own templates for your content types. <br> |
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| Allan Lawlor - NS has used GatherContent outside of COVID projects<br> | | Allan Lawlor - NS has used GatherContent outside of COVID projects<br> |
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| Neil Littlejohns (Ontario Digital Service) - as an example, the original, Ontario-specific version of COVID Alert was prototyped in Figma: https://www.figma.com/proto/NfWbSTFwoVJ8YM6KDmx6KC/Ontario-(COVID-Alert)_Internal-ODS-file?node-id=33%3A1838&viewport=354%2C455%2C0.03772130608558655&scaling=scale-down | | Neil Littlejohns (Ontario Digital Service) - as an example, the original, Ontario-specific version of COVID Alert was prototyped in Figma: https://www.figma.com/proto/NfWbSTFwoVJ8YM6KDmx6KC/Ontario-(COVID-Alert)_Internal-ODS-file?node-id=33%3A1838&viewport=354%2C455%2C0.03772130608558655&scaling=scale-down |
| We were able to do remote user testing by having Ontarians interact with this prototype, it was really fantastic. | | We were able to do remote user testing by having Ontarians interact with this prototype, it was really fantastic. |
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| + | ==Pressure points== |
| + | Halloween: |
| + | * Umesh Sutendra (NWT) - Halloween Guidelines - https://www.gov.nt.ca/covid-19/en/services/guidelines-celebrating-halloween-safely |
| + | Communicating alert level guidance: |
| + | * Martin Boucher - Québec : rising cases, (very) complex communications (regional «colours»), have a prototype for a more precise map based on municipalities (done with mapbox) with a searchable list below the map |
| + | * Umesh Sutendra (NWT) - Stick to smaller gatherings - Your Fave Five - https://www.youtube.com/watch?v=nuw_C7T_fm8 |
| + | * Jo - Government of Yukon - The UK has just moved to a three-tier system by region so gov.uk may be handy to have a look at. |
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| + | ==Priorities for publishing & resourcing for teams== |
| + | * Martin Boucher - Quebec - We run usability tests, analyse users comments and then we initiate dialogue with content «owners» |
| + | * BC is using Google Dialogflow for Chatbot. They are looking at creating a bot in a box to share with jurisdictions. |
| + | * Martin Boucher - Québec uses a chatbot based on BotPress |
| + | * Teressa Peters - PEI is mostly Mon-Fri again, but there are a few updates that have to happen at night |
| + | * Allan Lawlor - similar situation in NS |
| + | * Neil Littlejohns (Ontario Digital Service) - on Production we can do preview links which require a login to view, and then on Staging we can share things without a login being necessary. In a pinch, we just email a screenshot of the page using Firefox's full screen capture tool. (file this under "it's not stupid if it works" |
| + | * Alexander Rutherford - From March through June, we worked modified schedules so we could provide more coverage without incurring a ton of overtime. Some people worked Sunday-Thursday or Tuesday-Saturday. Some people also paired up with a partner to work longer 10-11 hours shifts on a 3-on, 4off, 4on, 3 off rotation. We also staggered hours, so some staff worked later shifts 11-7:15, 12-8:15. |
| + | * Neil Littlejohns (Ontario Digital Service) - on the "rest" side of things, the Ontario Digital Service has given people a couple of "take a day" unofficial vacation days, for people to take an extra day of when they are able to |
| + | * Alexander Rutherford - Alberta has centralized web services, but we've divided into two teams. One side handles the regular program/services content. The other team handles COVID and the "strategic" projects (anything related to major government announcements, legislation, engagements, hair on fire situations). |
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| [[Category:COVID communications]] | | [[Category:COVID communications]] |