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Line 143: − + − If this is not the case, proceed to contact the EODMS support desk.+ Line 394:
Line 394: − Si ce n'est pas le cas, contactez le support technique SGDOT.+
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=== I received an email saying my order has failed. Why? ===
=== I received an email saying my order has failed. Why? ===
A failed email notification for an order is often for the following reasons
A failed email notification for an order is often for the following reasons:
# For NAPL: It often results if you attempted to use the "Reconfigure and Submit Order" menu option on an order which is already properly "SAVED". Doing this not necessary as submitting the order the first time correctly sends an email to the NAPL order desk for processing. An order marked as "SAVED" is correct and no further action is required on your part and you can ignore the failed notification.
# For NAPL: It often results if you attempted to use the "Reconfigure and Submit Order" menu option on an order which is already properly "SAVED". Doing this not necessary as submitting the order the first time correctly sends an email to the NAPL order desk for processing. An order marked as "SAVED" is correct and no further action is required on your part and you can ignore the failed notification.
# For RCM: For general public users, orders often fail because an order was placed on an item that is not available to the public. For more information on RCM open data, consult [https://wiki.gccollab.ca/Earth_Observation_Data_Management_System_(EODMS)#EODMS RCM #OpenData]
# For RCM: For general public users, orders often fail because an order was placed on an item that is not available to the public. For more information on RCM open data, consult [https://wiki.gccollab.ca/Earth_Observation_Data_Management_System_(EODMS)#EODMS RCM #OpenData]
To verify the order failed reason, simply click on the Order Status link on the homepage and then on the order name. Use the Contact Us page if you still require help.
=== I am trying to order RADARSAT images, but when I click the order checkbox I am presented with Order Desk information ===
=== I am trying to order RADARSAT images, but when I click the order checkbox I am presented with Order Desk information ===
# Pour MCR: pour les utilisateurs grand public, les commandes échouent souvent car une commande a été passée sur un article qui n'est pas accessible au public. Pour plus d'informations sur les données ouvertes de MCR, consultez [https://wiki.gccollab.ca/Earth_Observation_Data_Management_System_(EODMS)#EODMS RCM #OpenData]
# Pour MCR: pour les utilisateurs grand public, les commandes échouent souvent car une commande a été passée sur un article qui n'est pas accessible au public. Pour plus d'informations sur les données ouvertes de MCR, consultez [https://wiki.gccollab.ca/Earth_Observation_Data_Management_System_(EODMS)#EODMS RCM #OpenData]
Pour vérifier la raison de l'échec de la commande, cliquez simplement sur le lien <État de la commande> sur la page d'accueil, puis sur le nom de la commande. Utilisez la page Contactez-nous si vous avez encore besoin d'aide.
=== J'essaie de commander des images RADARSAT, mais lorsque je clique sur la case à cocher de la commande, des informations sur le bureau de commande me sont présentées. ===
=== J'essaie de commander des images RADARSAT, mais lorsque je clique sur la case à cocher de la commande, des informations sur le bureau de commande me sont présentées. ===
