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| style="border-left:2px solid white; background-color: #007399; width:500px; height:30px;" |<font size="3" color="white"> [https://mysource.hc-sc.gc.ca/en/ss/programs-and-services/financial-operations/procurement-and-contracting/service-standards Mysource Link]</font>
| style="border-left:2px solid white; background-color: #007399; width:500px; height:30px;" |<font size="3" color="white"> [https://mysource.hc-sc.gc.ca/en/ss/programs-and-services/financial-operations/procurement-and-contracting/service-standards Mysource Link]</font>
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</div>A service standard is a public commitment to a measureable level of performance that clients can expect under normal circumstances.
</div>
== Quality Procurement Package ==
Excluding IT hardware, software, software maintenance and printers, the following documents must be uploaded into SAP when initiating a contract. If preliminary documentation, including key details or approvals/signatures are missing, PMAMD may reject or cancel the request. In such cases, the request will need to be resubmitted with the required information and a new Section 32 approval will be required. Required Documents for Contract Initiation for IT requirement can be found in the General Information section within the Contract Request Form (CRF) for IT Requirements.
==== Required Documents for Contract Initiation ====
{| class="wikitable"
|+
!
!Call-Ups for Goods over $10K
(Competitive or Sole-Source/Directed)
!Call-Ups for Services over $10K
(Competitive or Sole-Source/Directed)
!Purchase Order Goods over $10K
(Competitive or Sole-Source/Directed)
!Service Contracts over $10K
(Competitive under HC/PHAC delegation or PSPC’s mandatory tools)
!Service Contracts over $10K
(Sole Source/Directed under HC/PHAC delegation or PSPC’s mandatory tools)
!9200 Purchase Requisition for Public Services and Procurement Canada (PSPC)
(Competitive or Sole-Source/Directed)
|-
|Contract Request Form (CRF) signed by CCM
|X
|X
|X
|X
|X
|
|-
|Requirement Definition or Statement of Work
|X
|X
|X
|Statement of Work
|Statement of Work
|X
|-
|Evaluation Criteria
|
|
|
|X
|
|
|-
|Indigenous Procurement (Copy of Indigenous Directory (IBD) Screenshot of Results)
|X
|X
|X
|X
|X
|X
|-
|Travel Authorization Form
|If applicable
|If applicable
|If applicable
|If applicable
|If applicable
|If applicable
|-
|Security Requirement Checklist (SRCL) signed by Security Contracting
|Mandatory, If installation is required – [https://www.tbs-sct.canada.ca/tbsf-fsct/350-103-eng.asp Regular SRCL]
|X
|Mandatory, If installation is required – [https://www.tbs-sct.canada.ca/tbsf-fsct/350-103-eng.asp Regular SRCL]
|
* [https://www.tbs-sct.canada.ca/tbsf-fsct/350-103-eng.asp Regular SRCL] (for non-PSPC mandatory tools)
* [https://www.tpsgc-pwgsc.gc.ca/app-acq/spc-cps/31-eng.html PSPC Common Centralized Professional Services (CPSS) Common SRCL] (for PSPC mandatory tools like ProServices, TBIPS, etc)
|
* [https://www.tbs-sct.canada.ca/tbsf-fsct/350-103-eng.asp Regular SRCL] (for non-PSPC mandatory tools)
* [https://www.tpsgc-pwgsc.gc.ca/app-acq/spc-cps/31-eng.html PSPC Common Centralized Professional Services (CPSS) Common SRCL] (for PSPC mandatory tools like ProServices, TBIPS, etc)
|
* [https://www.tbs-sct.canada.ca/tbsf-fsct/350-103-eng.asp Regular SRCL] (for non-PSPC mandatory tools)
* [https://www.tpsgc-pwgsc.gc.ca/app-acq/spc-cps/31-eng.html PSPC Common Centralized Professional Services (CPSS) Common SRCL] (for PSPC mandatory tools like ProServices, TBIPS, etc)
|-
|Professional Services – ADM or VP Approval Email
|
|If applicable
|
|If applicable
|If applicable
|If applicable
|-
|[https://mysource.hc-sc.gc.ca/en/node/8337 Sole Source Justification (SSJ)] signed by CCM
|
|
|Sole Source/Directed Requirements Only
|
|X
|If applicable
(include Appendix 1 – Treasury Board Questions for Sole Source)
|-
|Quote / Proposal
|
|
|Sole Source/Directed Requirements Only
|
|
|If applicable
|-
|[https://mysource.hc-sc.gc.ca/sites/default/files/price_certification_-_attestation_des_prix.docx Price Certification] signed by supplier
|
|
|Sole Source/Directed Requirements Only
|
|X
|
|-
|[https://mysource.hc-sc.gc.ca/sites/default/files/former-public-servant-certification-eng.docx Former Public Servant (FPS)] signed by supplier
|
|
|
|
|X
|
|-
|PHAC Only – Former Public Servant – Branch head approval
|
|
|
|
|X
|
|-
|SOSA Exemption
|
|
|
* Applicable for purchasing a commodity outside the SO, that is on a mandatory SO
* Technical exceptions and Duty to accommodate exceptions are most common. The SO authority (typically PSPC) will need to approve.
|
|
|
|-
|Accessibility Form to be signed by client – [https://www.tpsgc-pwgsc.gc.ca/app-acq/sat-ths/clients/approvisionnement-procurement-justification-eng.html Procurement Justification]
|
|
|
|
|
|X
|}
== Service Standards ==
A service standard is a public commitment to a measureable level of performance that clients can expect under normal circumstances.
Service standards are an important element of service management excellence; they help to clarify expectations for those involved in the procurement of goods and services. They also enable performance management and support client satisfaction.
Service standards are an important element of service management excellence; they help to clarify expectations for those involved in the procurement of goods and services. They also enable performance management and support client satisfaction.
