|Jordan is an Executive Director, Business Expertise, in the Benefits Delivery Services Branch with Service Canada in the Western-Territories region. He joined Service Canada in January 2022 and is in Vancouver, BC.
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He provides executive leadership over the strategic planning and implementation of new initiatives, processes, and interventions - inclusive of quality review, strategic workload management, training, and transition to transformation – related to the delivery of the Employment Insurance (EI) Program, including the Specialized Call Centre for EI, in Western and Northern Canada. Regionally, he is the Senior Executive Table liaison for the DG Real Property Committee, and nationally, he is the vice-chair of the Integrated Executive Expertise Forum.
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Previously, Jordan worked for Fisheries and Oceans Canada and Public Services and Procurement Canada, holding executive positions in the areas of Real Property, Client Service, Procurement, and Corporate/Strategic Services. He is passionate about advancing reconciliation and supporting diversity/inclusion. Jordan holds a Bachelor of Arts from Simon Fraser University with a major in Communications. He also served in the Royal Canadian Navy (reserve) for 16 years.