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Federal Public Service Organizational Ombuds Community/Our guiding principles (view source)
Revision as of 08:53, 22 November 2023
, 08:53, 22 November 2023no edit summary
{| class="FCK__ShowTableBorders" width="100%" align="center" style="border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px; background-color: #white"
{| class="FCK__ShowTableBorders" width="100%" align="center" style="border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px; background-color: #white"
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| width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''CONFIDENTIALITY'''
| width="11%" style="border-right: #EEEEEE 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''CONFIDENTIALITY'''
Ombuds hold all communications in confidence when raising issues and trends, feedback is provided in a way that safeguards the identity of individuals.
Ombuds hold all communications in confidence when raising issues and trends, feedback is provided in a way that safeguards the identity of individuals.
Confidentiality may be lifted with the visitor’s permission or when there is a potential threat to life and safety.
Confidentiality may be lifted with the visitor’s permission or when there is a potential threat to life and safety.
| width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''IMPARTIALITY'''
| width="11%" style="border-right: #EEEEEE 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''IMPARTIALITY'''
Ombuds listen to and consider the concerns and interests of all parties objectively.
Ombuds listen to and consider the concerns and interests of all parties objectively.
They do not defend the interests of any particular individual in the organization.
They do not defend the interests of any particular individual in the organization.
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| width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''INDEPENDENCE'''
| width="11%" style="border-right: #EEEEEE 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''INDEPENDENCE'''
Ombud usually report to the highest level in the organization and have direct access to other senior managers in the organization.
Ombud usually report to the highest level in the organization and have direct access to other senior managers in the organization.
Ombuds exercise sole discretion over whether or how to act regarding an individual’s concern, a trend or systemic issue.
Ombuds exercise sole discretion over whether or how to act regarding an individual’s concern, a trend or systemic issue.
| width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''INFORMALITY'''
| width="11%" style="border-right: #EEEEEE 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''INFORMALITY'''
Ombuds do not participate in investigations or formal processes.
Ombuds do not participate in investigations or formal processes.
