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Line 65: − + − I have experience supporting program redesign, developing and testing a policy to service continuum framework and driving service delivery modernization across multiple business lines. − Currently I am the lead on a Journey Lab that will serve as the first use case of a new service being stood up in the department. Journey Labs provide an end-to-end service to improve client and employee experience using a cross-organizational and iterative approaches to test and refine a working Minimum Viable Product that offers immediate value and drives incremental progress toward an ideal future state.+ + + +
Innovation Hubs and Labs - GC Innovator Living Library (view source)
Revision as of 13:20, 10 November 2023
, 13:20, 10 November 2023no edit summary
[[File:GC Innovator Living Library Carmen Gervais.jpg|alt=Photo of Carmen Gervais|thumb|Carmen Gervais]]
[[File:GC Innovator Living Library Carmen Gervais.jpg|alt=Photo of Carmen Gervais|thumb|Carmen Gervais]]
|I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners).
|I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners).
|Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, Managing Success Programmes (MSP).
|Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, MSP.
I've supported program redesign, policy-to-service framework development, and service delivery modernization across multiple business lines.
Leading a Journey Lab, which is a new departmental service to drive Transformation work and uses cross-organizational, iterative approaches for client and employee experience enhancement to develop a Minimum Viable Product with immediate value and drives incremental progress towards the ideal future state.
|English and French
|English and French
|I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics.
|I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics.
