November 8, 2023 - Updates, priorities of the week

Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action items

DTO Updates

• Web Executive Board was last week, went through Q2 results, and also talked about intranet technologies

Roundtable

ISED

• Canada Digital Adoption Program - to boost and modernize small and medium businesses
• They still have funding left in the program
• Asking departments is they see any opportunities to post about the program, adding the feature to relevant pages

Principal Publisher - Page feedback tool

• The Page Feedback Tool (PFT) in Adobe Experience Manager (AEM), initially scheduled for October 24, 2023, was successfully deployed yesterday November 7, 2023. The Report a Problem tool was also decommissioned in AEM.
• AEM users are now able to add the new PFT to their pages of choice via the AEM Page Properties. Step-by-step instructions on how to add the tool are available in the AEM training modules on GCpedia (please see Chapter 3, unit 1.2 – Customizing the Page Feedback Tool).  
• GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the GCWeb documentation on how to manually add and configure the PFT.
• The PFT guidance has also been updated as part of this release:
• EN: https://design.canada.ca/common-design-patterns/page-feedback.html

Question

• Is there a deadline for changing the page feedback tool?

Answer

• Not at this time, but hopefully in the next few months

Statistics Canada

• Security problem with their live chat function, because of security problems, so looking for a new solution
• They will let the community know more details to ensure problems aren’t repeated

PCO

• Let us know if you have any December promotional needs

DTO

Accessible Canada Act Templates

• Departments have their first progress reports at the end of this calendar year
• We’re updating the templates to reflect the progress reports
• We’re also updating the instructions
• https://test.canada.ca/accessibility

DTO - Artificial Intelligence - Analyzing feedback - Presentation

• Is there a way to use AI to analyze feedback
• Yes we can, but have to do it responsibly
• Turn off chat history and training so that the data remains private
• Review data to ensure that no personal information is entered, the servers are outside of Canada
• Especially ensure to remove names and identifying information such as addresses
• The script in Feedback does scrub away a lot of this information, but it’s not perfect
• You can use prompts to use ChatGPT to act as a feedback analyzer
• Be careful to look for bias, for example might be biased towards English
• Check for illogical or wrong outputs
• Be sure to build human reviews into your process

Comments

Have you run the same dataset to see if it repeats the same results?

A: No I haven’t but I did notice that it has trouble with French.