November 8, 2023 - Updates, priorities of the week

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Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action items

DTO Updates

  • Web Executive Board was last week, went through Q2 results, and also talked about intranet technologies

Roundtable

ISED

  • Canada Digital Adoption Program - to boost and modernize small and medium businesses
  • They still have funding left in the program
  • Asking departments is they see any opportunities to post about the program, adding the feature to relevant pages

Principal Publisher - Page feedback tool

  • The Page Feedback Tool (PFT) in Adobe Experience Manager (AEM), initially scheduled for October 24, 2023, was successfully deployed yesterday November 7, 2023. The Report a Problem tool was also decommissioned in AEM.
  • AEM users are now able to add the new PFT to their pages of choice via the AEM Page Properties. Step-by-step instructions on how to add the tool are available in the AEM training modules on GCpedia (please see Chapter 3, unit 1.2 – Customizing the Page Feedback Tool).  
  • GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the GCWeb documentation on how to manually add and configure the PFT.
  • The PFT guidance has also been updated as part of this release:
  • EN: https://design.canada.ca/common-design-patterns/page-feedback.html

Question

  • Is there a deadline for changing the page feedback tool?

Answer

  • Not at this time, but hopefully in the next few months

Statistics Canada

  • Security problem with their live chat function, because of security problems, so looking for a new solution
  • They will let the community know more details to ensure problems aren’t repeated

PCO

  • Let us know if you have any December promotional needs

DTO

Accessible Canada Act Templates

  • Departments have their first progress reports at the end of this calendar year
  • We’re updating the templates to reflect the progress reports
  • We’re also updating the instructions
  • https://test.canada.ca/accessibility

DTO - Artificial Intelligence - Analyzing feedback - Presentation

  • Is there a way to use AI to analyze feedback
  • Yes we can, but have to do it responsibly
  • Turn off chat history and training so that the data remains private
  • Review data to ensure that no personal information is entered, the servers are outside of Canada
  • Especially ensure to remove names and identifying information such as addresses
  • The script in Feedback does scrub away a lot of this information, but it’s not perfect
  • You can use prompts to use ChatGPT to act as a feedback analyzer
  • Be careful to look for bias, for example might be biased towards English
  • Check for illogical or wrong outputs
  • Be sure to build human reviews into your process

Comments

Have you run the same dataset to see if it repeats the same results?

A: No I haven’t but I did notice that it has trouble with French.

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