Federal Provincial Territorial COVID-19 web management working group/July 7 2020

Agenda

1. Introductions - new additions to the group 2. Reopening businesses

3.Central page for travel restrictions within Canada

4. COVID 19 data integration and visualization

5.Round table: initiatives or content launching in the next 2 weeks, forward agenda items

M-R: Covid19 exposure app with the Ontario govt (hopeful by the next mtg to chat more with those folks on what has been done/their plans moving forward)

Trying to get a sense of what information businesses are looking for on canada.ca
Lots of similarities btw business and individuals around financial support
Two main areas: financial support; guidance and standards
Deck will be shared on the Wiki by Gil for the rest of the group (link above)
Main business landing page mirrors other covid19 landing pages for findability and structure
Ontario was one of the top 50 searches (net new) - assumption is many Ontario businesses looking for information/guidance
To ensure effectiveness of the business support, we are doing 3 rounds of unmoderated testing; page success widget, daily monitoring of analytics and task success survey

Federal plain language efforts for reopening guidance DRAFT deck re developing guidance Designing_guidance-DRAFT

Interprovincial wiki page created by Mary-Beth
Links (mini content inventory) to main travel advice from each province
Main aim is to ensure Canadians understand where they can go (within Canada)
Celeste: the question of travel also depends on where I reside (i.e. if I’m coming from a place with more cases)
Christina: Northwest territories - borders are restricted

Issue with the restrictions is the charter of rights for Canadians to be able to move freely - so we have the restrictions but the ability to enforce them is difficult
Cannot prohibit them from entering but can manage their travel w/in the province - it’s tricky
Page that has the most traction is the border entry/exit restrictions
Would be great to have it in one central page - but even just in the territory it’s been hard to explain only in this jurisdiction

Aiming to one central page ( many seemed in agreement even though it’s tricky) without duplicating the information
VL (PEI): The link on the wiki is good for those in the atlantic bubble but not for the rest of Canadians
Needs some more thinking ( preliminary spreadsheet with what province you are from and to which you’re travelling to - perhaps this could feed into the wizard?)
Goal: Improve Travellers within Canada section (new page?) for Canadians wanting to take summer vacations:
Currently: Travellers within Canada
What content/pages exist for each province/territory:

What tasks do they have?
Central page with links - Posted to the wiki: COVID-19 Interprovincial and territorial travel connections

Main goal is to aggregate data from multiple sources for different audiences and that the data is consistent across all canada.ca
Important considerations included audience; data overload for the public and being unable to understand or misinterpret; and urgency and privacy concerns
Impact: 152K since launch (in 3 weeks) - the epidemiological and economic research data
Key takeaways: solution is repeatable and collaborative nature allowed data to be efficiently published in a timely manner

Engagement piece from Manitoba - Richard Cormier
Plain language efforts on guidance - Peter
Crisis Communications content design checklist: https://design.canada.ca/crisis/content.html