Theme Management Committee Covid-May 13 2020 - Comité de gestion des thèmes Covid-13 mai 2020

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Agenda

1. Updates


Notes and action items

  1. Updates

TBS

  • Finalizing task for Gerry McGovern top task study which should be live tomorrow morning
  • Link will be sent out to TMC to gather our view of the study
  • Setting up some moderated accessibility testing with people using assistive technology for some of the tasks we have already tested  
  • Putting together our next DTO newsletter and web managers message

HC PHAC - Susan Harper

  • Building a timeline about how HC/PHAC content has evolved. Focusing on milestones
  • PCO is also building a timeline. They will share updates at a later date

Page success widget - Penny Day

  • Page success widget launched on May 11th (Symptoms and Prevention pages)
  • Text “Report a problem” has been replaced with “Did you find what you are looking for
  • May 11th - 149 messages for the two pages over 24 hours
  • 103 were from symptoms pages. 101 english.
  • Most common response - “the answer I need is missing,” but it is the first one in the list
  • Prevention page - people are asking questions about face masks, travel to cottages, spreading infections, etc.  
  • So far, not receiving any inappropriate comments
  • Volume is much higher than anticipated and these aren’t even the highest traffic pages
  • Will eventually be moving to a datastore model instead of email model
  • Mix of qualitative and quantitative answers
  • In the process of figuring out next steps
  1. Discussion around planning for the next phase
  • Thinking about content coming for re-opening phase
  • A lot will be updating existing content but there will be new content as well
  • Considerations based on lessons learned:
    • increase alignment with strat comms about messagings and content gaps to help us get ahead of the curve instead of being reactionary
    • increase alignment with programs
    • develop integrated report with performance measurement
    • optimizing space for incoming content and updates
    • defining processes for whole of government approach to content
    • update digital strategy that they shared early on
    • streamline linking structure on landing page
    • stabilize architecture
    • improve access to federal/provincial territorial content
    • prioritize content updates
    • continue great work we have been doing with our partners about optimization and rapid testing
  1. Roundtable discussion

Policing Justice and Emergency Theme (Heather O’Connell and Stephane Bachand)

  • Two pages they manage are live and now connected to the COVID-19 landing page
  • They will be analyzing the pages and figuring out next steps
  • Reaching out to Money and Finance theme about fraud content
  • Public Safety has been granted authority to do public alerting. No indication that we need this but setting it up as a precaution in case the need arises
  • More on this has been added to forward agenda

Global Affairs Canada - Dimitrios Samis

  • Travel section was supposed to be live but some additional work is needed
  • Mental Health section for people who need help abroad will be added on Safety and Security page
  • Will go live soon

CRA - Natasha Pecarski

  • CESB Student Benefit went live this morning - in the midst of updating the alerts
  • Looking at creating new chatbot on CERB and Student Benefit

CDS - Yael Berger

  • Find Financial Help during covid-19 - individual finder launched on Monday
  • 14,842 unique visitors which lead to 100,000 views
  • 4,000 clicked on results page
  • 130 pieces of actionable feedback on the bottom about students, seniors, and people with disabilities
  • News release is going out late this week/early next week along with Student Benefit Portal

Public Safety and Military theme - TBS - Veronique Gauvreau

  • Wrapping up UX testing
  • Phase 1 content will be online sometime next week
  • Phase 2 - return to the workplace for Public service

DND - Dan Bedford

  • Working on Military response page and updating numbers

ISC/CIRNAC - Sean McKibbon

  • Working with CRA on a page of scenarios illustrating how Indigenous families and individuals can avail themselves of various supports and illustrate what they might be eligible for
  • Will start publishing weekly Epi curve charts which show new cases in indigenous communities
  • Working with DTO to do usability testing on key pages
  • One of the main findings has been that Indigenous people often go to the main Canada.ca page or Health Canada and PHAC pages first

Principal Publisher - Debbie Laurin-Leclerc

  • Prioritizing subdomains
  • Avoid vanity urls


Ordre du jour

1. Mises à jour


Notes et actions à prendre

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