Difference between revisions of "Theme Management Committee Covid-May 13 2020 - Comité de gestion des thèmes Covid-13 mai 2020"
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==Agenda== | ==Agenda== | ||
1. Updates | 1. Updates | ||
− | |||
==Notes and action items== | ==Notes and action items== | ||
− | + | # '''Updates''' | |
+ | '''TBS''' | ||
+ | * Finalizing task for Gerry McGovern top task study which should be live tomorrow morning | ||
+ | * Link will be sent out to TMC to gather our view of the study | ||
+ | * Setting up some moderated accessibility testing with people using assistive technology for some of the tasks we have already tested | ||
+ | * Putting together our next DTO newsletter and web managers message | ||
+ | HC PHAC - Susan Harper | ||
+ | * Building a timeline about how HC/PHAC content has evolved. Focusing on milestones | ||
+ | * PCO is also building a timeline. They will share updates at a later date | ||
+ | '''Page success widget - Penny Day''' | ||
+ | * Page success widget launched on May 11th (Symptoms and Prevention pages) | ||
+ | * Text “Report a problem” has been replaced with “Did you find what you are looking for | ||
+ | * May 11th - 149 messages for the two pages over 24 hours | ||
+ | * 103 were from symptoms pages. 101 english. | ||
+ | * Most common response - “the answer I need is missing,” but it is the first one in the list | ||
+ | * Prevention page - people are asking questions about face masks, travel to cottages, spreading infections, etc. | ||
+ | * So far, not receiving any inappropriate comments | ||
+ | * Volume is much higher than anticipated and these aren’t even the highest traffic pages | ||
+ | * Will eventually be moving to a datastore model instead of email model | ||
+ | * Mix of qualitative and quantitative answers | ||
+ | * In the process of figuring out next steps | ||
+ | # '''Discussion around planning for the next phase''' | ||
+ | * Thinking about content coming for re-opening phase | ||
+ | * A lot will be updating existing content but there will be new content as well | ||
+ | * Considerations based on lessons learned: | ||
+ | ** increase alignment with strat comms about messagings and content gaps to help us get ahead of the curve instead of being reactionary | ||
+ | ** increase alignment with programs | ||
+ | ** develop integrated report with performance measurement | ||
+ | ** optimizing space for incoming content and updates | ||
+ | ** defining processes for whole of government approach to content | ||
+ | ** update digital strategy that they shared early on | ||
+ | ** streamline linking structure on landing page | ||
+ | ** stabilize architecture | ||
+ | ** improve access to federal/provincial territorial content | ||
+ | ** prioritize content updates | ||
+ | ** continue great work we have been doing with our partners about optimization and rapid testing | ||
+ | # '''Roundtable discussion''' | ||
+ | '''Policing Justice and Emergency Theme (Heather O’Connell and Stephane Bachand)''' | ||
+ | * Two pages they manage are live and now connected to the COVID-19 landing page | ||
+ | * They will be analyzing the pages and figuring out next steps | ||
+ | * Reaching out to Money and Finance theme about fraud content | ||
+ | * Public Safety has been granted authority to do public alerting. No indication that we need this but setting it up as a precaution in case the need arises | ||
+ | * More on this has been added to forward agenda | ||
+ | '''Global Affairs Canada - Dimitrios Samis''' | ||
+ | * Travel section was supposed to be live but some additional work is needed | ||
+ | * Mental Health section for people who need help abroad will be added on Safety and Security page | ||
+ | * Will go live soon | ||
+ | '''CRA - Natasha Pecarski''' | ||
+ | * CESB Student Benefit went live this morning - in the midst of updating the alerts | ||
+ | * Looking at creating new chatbot on CERB and Student Benefit | ||
+ | '''CDS - Yael Berger''' | ||
+ | * Find Financial Help during covid-19 - individual finder launched on Monday | ||
+ | * 14,842 unique visitors which lead to 100,000 views | ||
+ | * 4,000 clicked on results page | ||
+ | * 130 pieces of actionable feedback on the bottom about students, seniors, and people with disabilities | ||
+ | * News release is going out late this week/early next week along with Student Benefit Portal | ||
+ | '''Public Safety and Military theme - TBS - Veronique Gauvreau''' | ||
+ | * Wrapping up UX testing | ||
+ | * Phase 1 content will be online sometime next week | ||
+ | * Phase 2 - return to the workplace for Public service | ||
+ | '''DND - Dan Bedford''' | ||
+ | * Working on Military response page and updating numbers | ||
+ | '''ISC/CIRNAC - Sean McKibbon''' | ||
+ | * Working with CRA on a page of scenarios illustrating how Indigenous families and individuals can avail themselves of various supports and illustrate what they might be eligible for | ||
+ | * Will start publishing weekly Epi curve charts which show new cases in indigenous communities | ||
+ | * Working with DTO to do usability testing on key pages | ||
+ | * One of the main findings has been that Indigenous people often go to the main Canada.ca page or Health Canada and PHAC pages first | ||
+ | '''Principal Publisher - Debbie Laurin-Leclerc''' | ||
+ | * Prioritizing subdomains | ||
+ | * Avoid vanity urls | ||
</div> | </div> | ||
<!--START French column, do not touch this code--> | <!--START French column, do not touch this code--> | ||
Line 27: | Line 95: | ||
==Ordre du jour== | ==Ordre du jour== | ||
1. Mises à jour | 1. Mises à jour | ||
− | |||
Revision as of 09:18, 8 June 2020
Back to / Retour à > TMC meetings (COVID) - Réunions CGT (COVID)
Agenda
1. Updates
Notes and action items
- Updates
TBS
- Finalizing task for Gerry McGovern top task study which should be live tomorrow morning
- Link will be sent out to TMC to gather our view of the study
- Setting up some moderated accessibility testing with people using assistive technology for some of the tasks we have already tested
- Putting together our next DTO newsletter and web managers message
HC PHAC - Susan Harper
- Building a timeline about how HC/PHAC content has evolved. Focusing on milestones
- PCO is also building a timeline. They will share updates at a later date
Page success widget - Penny Day
- Page success widget launched on May 11th (Symptoms and Prevention pages)
- Text “Report a problem” has been replaced with “Did you find what you are looking for
- May 11th - 149 messages for the two pages over 24 hours
- 103 were from symptoms pages. 101 english.
- Most common response - “the answer I need is missing,” but it is the first one in the list
- Prevention page - people are asking questions about face masks, travel to cottages, spreading infections, etc.
- So far, not receiving any inappropriate comments
- Volume is much higher than anticipated and these aren’t even the highest traffic pages
- Will eventually be moving to a datastore model instead of email model
- Mix of qualitative and quantitative answers
- In the process of figuring out next steps
- Discussion around planning for the next phase
- Thinking about content coming for re-opening phase
- A lot will be updating existing content but there will be new content as well
- Considerations based on lessons learned:
- increase alignment with strat comms about messagings and content gaps to help us get ahead of the curve instead of being reactionary
- increase alignment with programs
- develop integrated report with performance measurement
- optimizing space for incoming content and updates
- defining processes for whole of government approach to content
- update digital strategy that they shared early on
- streamline linking structure on landing page
- stabilize architecture
- improve access to federal/provincial territorial content
- prioritize content updates
- continue great work we have been doing with our partners about optimization and rapid testing
- Roundtable discussion
Policing Justice and Emergency Theme (Heather O’Connell and Stephane Bachand)
- Two pages they manage are live and now connected to the COVID-19 landing page
- They will be analyzing the pages and figuring out next steps
- Reaching out to Money and Finance theme about fraud content
- Public Safety has been granted authority to do public alerting. No indication that we need this but setting it up as a precaution in case the need arises
- More on this has been added to forward agenda
Global Affairs Canada - Dimitrios Samis
- Travel section was supposed to be live but some additional work is needed
- Mental Health section for people who need help abroad will be added on Safety and Security page
- Will go live soon
CRA - Natasha Pecarski
- CESB Student Benefit went live this morning - in the midst of updating the alerts
- Looking at creating new chatbot on CERB and Student Benefit
CDS - Yael Berger
- Find Financial Help during covid-19 - individual finder launched on Monday
- 14,842 unique visitors which lead to 100,000 views
- 4,000 clicked on results page
- 130 pieces of actionable feedback on the bottom about students, seniors, and people with disabilities
- News release is going out late this week/early next week along with Student Benefit Portal
Public Safety and Military theme - TBS - Veronique Gauvreau
- Wrapping up UX testing
- Phase 1 content will be online sometime next week
- Phase 2 - return to the workplace for Public service
DND - Dan Bedford
- Working on Military response page and updating numbers
ISC/CIRNAC - Sean McKibbon
- Working with CRA on a page of scenarios illustrating how Indigenous families and individuals can avail themselves of various supports and illustrate what they might be eligible for
- Will start publishing weekly Epi curve charts which show new cases in indigenous communities
- Working with DTO to do usability testing on key pages
- One of the main findings has been that Indigenous people often go to the main Canada.ca page or Health Canada and PHAC pages first
Principal Publisher - Debbie Laurin-Leclerc
- Prioritizing subdomains
- Avoid vanity urls
Ordre du jour
1. Mises à jour