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| * Presentation: [https://docs.google.com/presentation/d/1dlKTX4R29ulbI73FCgVM86zUAWoZT8-Z/edit#slide=id.p1 Page success widget feedback and analysis] (Google slides) | | * Presentation: [https://docs.google.com/presentation/d/1dlKTX4R29ulbI73FCgVM86zUAWoZT8-Z/edit#slide=id.p1 Page success widget feedback and analysis] (Google slides) |
| * Presentation: [[:File:Feedback widget analysis 2020-06-12 EN.pptx|Page success widget feedback and analysis]] (.pptx) | | * Presentation: [[:File:Feedback widget analysis 2020-06-12 EN.pptx|Page success widget feedback and analysis]] (.pptx) |
| + | # '''Updates''' |
| + | '''TBS''' |
| + | * Finished up a labelling study and results will be shared next week |
| + | * Kelly Acton presented Primer at ADM Strat Comms meeting. A Heads of Comms message will go out next week with Primer. We encourage you to share it with your teams. |
| + | '''Health Canada''' |
| + | * Solely focused on supporting ISED on Business page right now |
| + | No updates from PCO and Principal Publisher |
| + | # '''Update on Page Success Widget - Susan and Penny''' |
| + | * Presented deck: |
| + | * HC PHAC collaborated with Principal Publisher, PCO, and TBS and launched a Page Success Widget on May 11th to get feedback on two pages |
| + | * When people responded, an email went to Health Canada PHAC |
| + | * Since the launch, there have been over 5,000 responses - 164 responses/day |
| + | * Process all the responses by tagging feedback |
| + | * Currently dealing with responses manually (as automation hasn’t been set up yet). It isn’t simple. You have to examine people’s nuances and interpret the person’s feedback. |
| + | * There weren’t any content updates during this time that would impact people’s feedback |
| + | * Lessons learned from this can help support content guidance and recommendations, especially revising labels and headings to help people find what they are looking for |
| + | * Having it on a page for even just two weeks will provide a lot of insight |
| + | * Need an automated back-end to process emails |
| + | * Next steps: Pausing pilot and removing widget for now - manually processing email responses was overwhelming |
| + | * Helped ISED who is going to be next on |
| + | * Once it’s more automated, it can stay on pages |
| </div> | | </div> |
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