Changes

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         <th>Latest version</th>

         <th>Latest version</th>

         <td>November 15, 2019</td>

         <td>February 14, 2020</td>

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   <p class="inline expand mw-collapsible-content">There is no agreed upon industry or public definition for Digital Services. However, common </p><p class="inline">Digital Services meanings refer to the electronic delivery of information including data and content across multiple platforms and devices like web or mobile that is entirely automated, or involves very little human intervention.<ref>PCMag. (2019). <i>[https://www.pcmag.com/encyclopedia/term/42260/e-services Definition of: e-services. The Computer Language Co Inc. PCMag Digital Group. PCMag.com]</i>. Retrieved 26-May-2019.</ref></p><p class="inline expand mw-collapsible-content"> Where the service delivery is controlled by the service’s customers and is only utilizing the online channel for both customer and back-end business processes.<ref>Taxamo. (2015). <i>[https://www.taxamo.com/support/regions_eu/digital_services_definition/ What is the Definition of a Digital Service. EVAT Solutions LtD. Ireland. Company No: 487204. 1 Library Place, Killorglin, Kerry, Ireland]</i>. Retrieved 26-May-2019.</ref> For example, as an application for a mobile phone or tablet computer.<ref>Government of Western Australia. (July 2nd, 2018). <i>[https://www.wa.gov.au/government/publications/digital-services-definitions-and-examples Digital Services – Definitions and Examples. Government of Western Australia. Department of the Premier and Cabinet. Office of Digital Government]</i>. Retrieved 23-May-2019.</ref></p><p class="inline">Information is presented in a way that is easy to use and understand and typically involves transactional services such as submitting forms for processing and receiving benefits (passport renewals, driver license renewals, immigration forms, parking tickets, hotel room reservations, etc.).<ref>Lea-Cox, Trevor. (2015). <i>[http://esmarchitecture.com/key-concepts/business-it-digital-services.html Business Services vs IT Services vs Digital Services. Lea-Cox and Associates. 2009-2015. Henley-on-Thames, United Kingdom. tlc@esmarchitecture.com]</i>. Retrieved 23-May-2019</ref> </p>

   <p class="inline expand mw-collapsible-content">There is no agreed upon industry or public definition for Digital Services. However, common </p><p class="inline">Digital Services meanings refer to the electronic delivery of information including data and content across multiple platforms and devices like web or mobile that is entirely automated, or involves very little human intervention.<ref>PCMag. (2019). <i>[https://www.pcmag.com/encyclopedia/term/42260/e-services Definition of: e-services. The Computer Language Co Inc. PCMag Digital Group. PCMag.com]</i>. Retrieved 26-May-2019.</ref></p><p class="inline expand mw-collapsible-content"> Where the service delivery is controlled by the service’s customers and is only utilizing the online channel for both customer and back-end business processes.<ref>Taxamo. (2015). <i>[https://www.taxamo.com/support/regions_eu/digital_services_definition/ What is the Definition of a Digital Service. EVAT Solutions LtD. Ireland. Company No: 487204. 1 Library Place, Killorglin, Kerry, Ireland]</i>. Retrieved 26-May-2019.</ref> For example, as an application for a mobile phone or tablet computer.<ref>Government of Western Australia. (July 2nd, 2018). <i>[https://www.wa.gov.au/government/publications/digital-services-definitions-and-examples Digital Services – Definitions and Examples. Government of Western Australia. Department of the Premier and Cabinet. Office of Digital Government]</i>. Retrieved 23-May-2019.</ref></p><p class="inline">Information is presented in a way that is easy to use and understand and typically involves transactional services such as submitting forms for processing and receiving benefits (passport renewals, driver license renewals, immigration forms, parking tickets, hotel room reservations, etc.).<ref>Lea-Cox, Trevor. (2015). <i>[http://esmarchitecture.com/key-concepts/business-it-digital-services.html Business Services vs IT Services vs Digital Services. Lea-Cox and Associates. 2009-2015. Henley-on-Thames, United Kingdom. tlc@esmarchitecture.com]</i>. Retrieved 23-May-2019</ref></p>

   <p class="expand mw-collapsible-content">Regardless of definitional confusion, it can be argued that all terms revolving around Digital Services agree about the role of technology in facilitating the delivery channel of services and business processes. It is compelling to adopt the approach for defining Digital Services as “deeds, efforts, or performances whose delivery is mediated by Information Technology”.<ref>Stephan, Fadi. (January 15, 2016). <i>[https://www.excella.com/insights/what-is-digital-service-delivery What is Digital Service Delivery. 2019 Excella Co]</i>. Retrieved 22-May-2019.</ref></p>

   <p class="expand mw-collapsible-content">Regardless of definitional confusion, it can be argued that all terms revolving around Digital Services agree about the role of technology in facilitating the delivery channel of services and business processes. It is compelling to adopt the approach for defining Digital Services as “deeds, efforts, or performances whose delivery is mediated by Information Technology”.<ref>Stephan, Fadi. (January 15, 2016). <i>[https://www.excella.com/insights/what-is-digital-service-delivery What is Digital Service Delivery. 2019 Excella Co]</i>. Retrieved 22-May-2019.</ref></p>

     <li>Mexico – establishment of the Office for Coordination of the National Digital Strategy.</li>

     <li>Mexico – establishment of the Office for Coordination of the National Digital Strategy.</li>

     <li>Australia – establishment of a Digital Transformation Agency that reports to the Prime Minister and Cabinet to improve digital services.</li>

     <li>Australia – establishment of a Digital Transformation Agency that reports to the Prime Minister and Cabinet to improve digital services.</li>

     <li>New Zealand – deployment of a Chief Digital Officer and Digital Partnership Coordinating Secretariat, as well as a Chief Data Steward to support the use of data throughout the government.<ref>Treasury Board of Canada Secretariat (April 18, 2019). <i>Digital Policy Suite: Integrated Management of Service, Information, Information Technology and Cyber Security – Presentation to the Public Sector Management Advisory Committee. Page 3</i>.</ref></li>

     <li>New Zealand – deployment of a Chief Digital Officer and Digital Partnership Coordinating Secretariat, as well as a Chief Data Steward to support the use of data throughout the government<ref>Treasury Board of Canada Secretariat (April 18, 2019). <i>Digital Policy Suite: Integrated Management of Service, Information, Information Technology and Cyber Security – Presentation to the Public Sector Management Advisory Committee. Page 3</i>.</ref>.</li>

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