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!<big>[[#How We Can Help|<span style="color:#ffffff">How We Can Help</span>]]</big>
!<big>[[#How We Can Help|<span style="color:#ffffff">How We Can Help</span>]]</big>
!<big>[[#How We Work|<span style="color:#ffffff">How We Work</span>]]</big>
!<big>[[#How We Work|<span style="color:#ffffff">How We Work</span>]]</big>
!<big>[[#Who We've Helped|<span style="color:#ffffff">Who We've Helped</span>]]</big>
!<big>[[#Past Projects & Partners|<span style="color:#ffffff">Past Projects & Partners</span>]]</big>
!<big>[[#FAQ|<span style="color:#ffffff">FAQ</span>]]</big>
!<big>[[#FAQ|<span style="color:#ffffff">FAQ</span>]]</big>
!<big>[[#Contact|<span style="color:#ffffff">Contact Us</span>]]</big>
!<big>[[#Contact|<span style="color:#ffffff">Contact Us</span>]]</big>
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<big>Our policy professionals have a range of experiences and skills that help us deliver on partners' needs, including deliverables such as facilitated sessions, presentations, policy briefs, and decision documents.</big>
<big>Our policy professionals have a range of experiences and skills that help us deliver on partners' needs. We specialize in facilitated sessions, presentations, policy briefs, and synthesis products, and have experience developing reports and decision documents.</big>
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<big>To learn more about us and our work, please reach out to [mailto:surgesolutionsunit@csps-efpc.gc.ca surgesolutionsunit@csps-efpc.gc.ca] or visit our [https://gcxgce.sharepoint.com/teams/1000611/ '''GCXchange Site'''] for more details. This site also contains resources and reflections from past projects. </big></big>
<big>To learn more about us and our work, please reach out to [mailto:surgesolutionsunit@csps-efpc.gc.ca surgeteam-equipederenfort@csps-efpc.gc.ca] or visit our [https://gcxgce.sharepoint.com/teams/1000611/ '''GCXchange Site'''] for more details. This site also contains resources and reflections from past projects. </big></big>
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|style=text-align:left;background:#FDF0C7|<big>- '''Explain''' our service model <br>- '''Learn''' about your needs <br>- '''Discuss''' objectives, scope, and timelines</big>
|style=text-align:left;background:#FDF0C7|<big>- '''Explain''' our service model <br>- '''Learn''' about your needs <br>- '''Discuss''' objectives, scope, and timelines</big>
|style=text-align:left;background:#cdeaeb|<big>- '''Discuss''' specific deliverables and identify key stakeholders <br>- '''Determine''' roles and responsibilities <br>- '''Agree''' on project scope and schedule through a '''Memorandum of Understanding'''</big>
|style=text-align:left;background:#cdeaeb|<big>- '''Discuss''' specific deliverables and identify key stakeholders <br>- '''Determine''' roles and responsibilities <br>- '''Agree''' on project scope and schedule through a <br>- '''Draft''' a Memorandum of Understanding</big>
|style=text-align:left;background:#ccc5e1|<big>- '''Evaluate''' progress and incorporate feedback <br>- '''Revise''' deliverables, scope, and timelines as needed to meet objectives</big>
|style=text-align:left;background:#ccc5e1|<big>- '''Evaluate''' progress and incorporate feedback <br>- '''Revise''' deliverables, scope, and timelines as needed to meet objectives</big>
|style=text-align:left;background:#d2daf2|<big>- '''Close out''' deliverables <br>- '''Discuss''' project transition period <br>- '''Share lessons learned''' to promote continuous learning</big>
|style=text-align:left;background:#d2daf2|<big>- '''Close out''' deliverables <br>- '''Discuss''' project transition period <br>- '''Share lessons learned''' to promote continuous learning</big>
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<big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', allowing us to learn equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. At the same time, our projects are often non-linear: we redefine problem statements and generate more research as we move forward, adjusting course as needed.</big></big>
<big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''': we redefine problem statements and generate more research as we move forward, adjusting course as needed. Consulting with stakeholders is a critical part of how we do our work.</big></big>
[[File:Approaching work.png|center|frameless|upright=3]]
[[File:Approaching work.png|center|frameless|upright=3]]
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=='''<big>Who We've Helped</big>'''==
=='''<big>Past Projects & Partners</big>'''==
<big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned along the way, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>
<big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned along the way, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>
<big><big>Our projects touch on many policy areas, including public administration and machinery of government, social policy, Indigenous relations, national security, and innovation, among others. </big></big>
<big><big>Our projects touch on many policy areas, including public administration and machinery of government, social policy, Indigenous relations, national security, and innovation, among others. </big></big>
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[[File:SurgeServicesByDeliverable2.png|center|frame|Center|The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.]]
==='''<big>Examples of Projects</big>'''===
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{| width="80%" cellpadding="10" cellspacing="15px"
|style=background:#358083|[[File:3.4table.svg|center|frameless|upright=0.5]]
|style=background:#cdeaeb|'''<big>Modern Public Engagement: Facilitated Discussions and Engagement Framework Development</big>'''
''<big>Partnership with Transport Canada</big>''
- Curated tools and resources relevant to public engagement that will support Transport Canada's Transformation Plan
- Developed a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
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|style=background:#627DD0|[[File:3.5plume.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Memorandum to Cabinet Process</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
- Conducted Research and analysis to support pre-drafting process (how to tell a good story through an MC)
- Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices
- Offered strategic advice and Surge capacity for coordinating a horizontal MC
- Deployed a Software-as-a-Service (SaaS) tool across the GC
- Curated tools and resources to support drafting process
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|style=background:#627DD0|[[File:3.2bubble.svg|center|frameless|upright=0.5]]
|style=background:#4e3f78|[[File:3.6flow.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
|style=background:#ccc5e1|'''<big>Renewed Horizontal Performance Measurement Framework</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
- Engaged 12 federal organizations to identify practices for more consistent and meaningful performance measurement
- Took stock of data and briefing materials to support the adoption of a new logic model
- Developed practices for viable disaggregated data collection and reporting
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|style=background:#358083|[[File:3.2bubble.svg|center|frameless|upright=0.5]]
|style=background:#cdeaeb|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
''<big>Partnership with the Policy Community Partnership Office, Privy Council Office, and Behavioural Insights Team</big>''
''<big>Partnership with the Policy Community Partnership Office, Privy Council Office, and Behavioural Insights Team</big>''
- Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
- Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
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|style=background:#4e3f78|[[File:3.3book.svg|center|frameless|upright=0.5]]
|style=background:#627DD0|[[File:3.3book.svg|center|frameless|upright=0.5]]
|style=background:#ccc5e1|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
|style=background:#d2daf2|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
''<big>Partnership with Health Canada</big>''
''<big>Partnership with Health Canada</big>''
- Primer for public servants on the need for reconciliation and the role they can play
- Drafted a learning resource for public servants on the principles, history, and policy of reconciliation and the role of the public service
- Developed in consultation with Indigenous public servants and policy experts
- Engaged with Indigenous public servants and policy experts across the public service
- Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
- Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
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|style=background:#627DD0|[[File:3.5plume.svg|center|frameless|upright=0.5]]
|style=background:#4e3f78|[[File:3.1calendar.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Memorandum to Cabinet Process</big>'''
|style=background:#ccc5e1|<big>'''Online Transition Planner and Checklist: A Tool to Support Government Transition'''</big>
''<big>Partnership with the Privy Council Office</big>''
- Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices
- Research and analysis to support pre-drafting process (how to tell a good story through an MC)
- Deployed a Software-as-a-Service (SaaS) tool across the GC
- Strategic advice and Surge capacity for coordinating a horizontal MC
- Provided an enterprise-wide view of transition activities for the Privy Council Office
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|<big><big>"...the most '''organized, helpful, and engaged''' capacity-building partners we've ever had"</big> <br> ~ Policy Community Partnership Office & Privy Council Office </big>
|<big><big>"...the '''most concise, comprehensive, and visually appealing''' summary of Crown-Indigenous relations I've come across."</big> <br> ~ Environment and Climate Change Canada </big>
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|<big><big>"...the '''most concise, comprehensive, and visually appealing''' summary of Crown-Indigenous relations I've come across."</big> <br> ~ Environment and Climate Change Canada </big>
|<big><big>"...the most '''organized, helpful, and engaged''' capacity-building partners we've ever had"</big> <br> ~ Policy Community Partnership Office & Privy Council Office </big>
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<big>CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).</big>
<big>CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).</big>
<big>All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.</big>
<big>All partner projects are cost-shared; CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.</big>
<big>'''How long does the MOU take to put in place?'''<br />We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.</big>
<big>'''How long does the MOU take to put in place?'''<br />We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.</big>