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<h3>'''Information Services and Solutions Team (ISST)''' </h3>

<h3>'''Information Services and Solutions Team (ISST)''' </h3>

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The ISST service desk is there to address any Information Management/Information Technology (IM/IT) questions you may have. You can send an email at [[Mailto:IT-TI@tribunal.gc.ca|IT-TI@tribunal.gc.ca]] or call 613-947-5444.<div class="toccolours mw-collapsible mw-collapsed">

The ISST service desk is there to address any Information Management/Information Technology (IM/IT) questions you may have. You can send an email at [[Mailto:IT-TI@tribunal.gc.ca|IT-TI@tribunal.gc.ca]] or call 613-947-5444.

'''<big>Information on myKEY</big>'''

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<p>myKEY, (also known as PKI Key, PKI Certificate, Entrust Profile or ID-Based Certificate), is a secure electronic credential that is required to access Government of Canada applications such as Secure Remote Access, Compensation Web Applications, (including Phoenix and MyGCPay), TBS Applications (including myEmployees, Public Service Performance Management (PSPM), GC-VATS, etc.), and for adding your electronic signature to a document.</p><p>'''If you are new to the federal public service:''' you can get a myKEY by following the instructions on '''Shared Services Canada's Online Registration and Credential Administration self-serve website'''. </p><p>'''If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file,''' you can get it back by completing the information on the '''Lost myKEY page.'''</p><p>'''If you are not successful at recovering your myKEY,''' please contact the IT Service Desk at [[Mailto:IT-TI@tribunal.gc.ca|IT-TI@tribunal.gc.ca]]. '''''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''''</p></div>

!Information on myKEY

</div>To learn more about ISST’s services and all things related to IM/IT, please consult the ATSSC’s intranet.

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|myKEY, (also known as PKI Key, PKI Certificate, Entrust Profile or ID-Based Certificate), is a secure electronic credential that is required to access Government of Canada applications such as Secure Remote Access, Compensation Web Applications, (including Phoenix and MyGCPay), TBS Applications (including myEmployees, Public Service Performance Management (PSPM), GC-VATS, etc.), and for adding your electronic signature to a document.

<p>'''If you are new to the federal public service:''' you can get a myKEY by following the instructions on '''Shared Services Canada's Online Registration and Credential Administration self-serve website'''. </p><p> </p><p>'''If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file,''' you can get it back by completing the information on the '''Lost myKEY page.'''</p><p></p><p>'''If you are not successful at recovering your myKEY,''' please contact the IT Service Desk at [[Mailto:IT-TI@tribunal.gc.ca|IT-TI@tribunal.gc.ca]]. '''''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''''</p>

To learn more about ISST’s services and all things related to IM/IT, please consult the ATSSC’s intranet.

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