Si-coe/en/open-house

Virtual Open House: Unpacking the Client-Centric Approach During a Pandemic

Our Service Innovation Centre of Excellence team is holding a Virtual Open House event to showcase how we can stay client-centric at this special, “new normal” time and beyond.

The new policy on service and digital requires us to take a client-centric approach in designing and delivering our services.

But how do we do it? And during a pandemic?

Drop in at our Virtual Open House to learn more about how you can:

• Benefit from a client-centric approach to design and deliver services
• Understand your clients through research
• Design your processes and services with the clients in mind
• Deliver good, easy-to-use services to the public and beyond

Watch the show case. Join the conversation. SIGN UP NOW! And drop in anytime in our Microsoft Teams group!