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Secure Remote Working - Overview (view source)
Revision as of 10:25, 20 July 2020
, 10:25, 20 July 2020→Documentation
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! style="background: #2e73b6; color: red" width="250px" height="40px" scope="col" |[[Secure Teleworking |Overview and User Considerations]]
! style="background: #2e73b6; color: red" width="250px" height="40px" scope="col" |[[Secure Remote Working - Overview|Overview and User Considerations]]
! style="background: #2e73b6; color: white" width="250px" height="40px" scope="col" |[[Secure Teleworking Technical Considerations|Technical Considerations]]
! style="background: #2e73b6; color: white" width="250px" height="40px" scope="col" |[[Secure Remote Work Technical Considerations|Technical Considerations]]
! style="background: #2e73b6; color: white" width="250px" height="40px" scope="col" |[[Secure Use of Collaboration Tools|Secure Use of Collaboration Tools]]
! style="background: #2e73b6; color: white" width="250px" height="40px" scope="col" |[[Secure Use of Collaboration Tools|Secure Use of Collaboration Tools]]
! style="background: #2e73b6; color: white" width="250px" height="40px" scope="col" |[[Secure Remote Working - Device Considerations|Device Considerations]]
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==What is Teleworking?==
==What is Remote Working?==
Remote Working is when an employee can carry out regular business duties from a remote location that is outside of their employers physical work space, typically via the internet. With recent events, remote working has become more popular than previously before and will continue to get more popular as technology evolves.
==Threats and Challenges posed by Teleworking==
==Remote Working Vs. Teleworking==
Although similar and most of the times used interchangeably, remote working and teleworking are similar but are not the same. Employee's who telework and remote work often use the same devices and technology to work such as collaborative tools, cloud platforms, and the internet.
Below are the differences between the two:
{| class="wikitable"
|+
!Remote Working
!Teleworking
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|A more permanent situation.
|Usually on a limited period of time (days instead of months or years)
|-
|Employee likely does not have access to an office.
|Employee has an office but works from somewhere else.
|}
==Duty to Document==
Under the [https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32601 Directive on Service and Digital], employees are '''required''' to document their activities and <u>decisions of business value</u>. If any activities or decisions of business value are made while using department-approved or public cloud tools, then these must be captured (e.g., in a Word document) and saved in a departmental corporate repository (e.g., GCdocs) as soon as possible.
For more information, click [https://www.canada.ca/en/government/publicservice/covid-19/managing-government-information-working-remotely.html here].
==Threats and Challenges posed by Remote Working==
By connecting via the internet to potentially classified or sensitive applications or data, there are threats to the safety and security of that information.
By connecting via the internet to potentially classified or sensitive applications or data, there are threats to the safety and security of that information.
==Recommended Security Measures==
==Recommended Security Measures==
It is important to realize that because Teleworking uses the internet for connectivity, it may be a target for compromise. That being said, some helpful measures that employees can take to keep information secure are:
It is important to realize that because remote working uses the internet for connectivity, it may be a target for compromise. That being said, some helpful measures that employees can take to keep information secure are:
===Device Considerations===
===Device Considerations===
==Privacy and Security of Collaborative Tools==
==Privacy and Security of Collaborative Tools==
Employees should always use department-sanctioned tools for collaboration with colleagues, starting with Microsoft Teams (at Protected B if your departmental tenancy has been accredited to that level, or unclassified otherwise), then moving to other sanctioned tools such as GCTools or WebEx. If those options aren’t available, then the [https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=27122 Policy on Acceptable Network and Device Use] does allow usage of public cloud tools such as Slack, Zoom or Google Hangouts for '''unclassified''' work only. However, there are some privacy issues that need to be recognized before using these applications. It is important to remember that these applications are <u>never</u> to be used for any sensitive or classified work.
Employees should always use department-sanctioned tools for collaboration with colleagues, starting with Microsoft Teams (at Protected B if your departmental tenancy has been accredited to that level, or unclassified otherwise), then moving to other sanctioned tools such as GCTools or WebEx. If those options aren’t available, then the [https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=27122 Policy on Acceptable Network and Device Use] does allow usage of public cloud tools such as Slack, Zoom or Google Hangouts for '''unclassified''' work only. However, there are some privacy issues that need to be recognized before using these applications. It is important to remember that these applications are <u>never</u> to be used for any sensitive or classified work.
The Canadian Center For Cyber Security (CCCS) has provided [https://cyber.gc.ca/en/alerts/considerations-when-using-video-teleconference-products-and-services guidance and considerations] when using public cloud tools for video teleconferencing (VTC).
When choosing a collaborative tool, some things to consider are:
*Prioritizing solutions that do not require participants to install a client unless necessary.
*Choose a solution that allows you to control how your data is handled. Some platforms may route data outside Canada or store shared data on servers they control.
*Ensure all parties using the collaborative software are aware of and comfortable with any data sharing done by the software owner in order to realize a profit. For example, selling data analytics for marketing and advertising purposes.
For a complete list of things to consider visit the [https://cyber.gc.ca/en/alerts/considerations-when-using-video-teleconference-products-and-services CCCS advisory].
Settings and features that can help keep teleconferencing secure are:
Settings and features that can help keep teleconferencing secure are:
*Require the host to Be present
*Require the host to Be present
*Secure the conference with a password
*Secure the conference with a password
*Keep your personal meeting ID or invites private
*Keep your personal meeting ID or invites private
For more information on how to create a Zoom conference, please see the guide in the references section or [[:en:images/9/90/EN_-_Starter_guide_for_taking_part_in_a_Zoom_call.pdf|click here]].
For more information on how to create a Zoom conference, please see the guide in the references section or [[:en:images/9/90/EN_-_Starter_guide_for_taking_part_in_a_Zoom_call.pdf|click here]].
To learn more about best practices and accessibility features please visit ESDC's Accessibility Best Practices for Using Zoom for Meetings and Classes
To learn more about best practices and accessibility features please visit ESDC's [https://bati-itao.github.io/resources/zoom-a11y-en.html Accessibility Best Practices for Using Zoom for Meetings and Classes]
===Google Hangouts===
===Google Hangouts===
Another issue with Hangouts is that it does not feature "end-to-end" encryption. In simple terms, it is only encrypted when it is being sent. This opens the door for eavesdropping on chats as well as Google having visibility on messages.
Another issue with Hangouts is that it does not feature "end-to-end" encryption. In simple terms, it is only encrypted when it is being sent. This opens the door for eavesdropping on chats as well as Google having visibility on messages.
===Cisco Webex===
Cisco Webex is the official enterprise teleconferencing solution for the Government of Canada offering dial-in call, video teleconferencing and messaging services across smartphones, tablets, and laptops. It is maintained by Cisco and supported by departments within the government for a more tailored solution. Although approved for use, best practices should be followed as if Cisco Webex was a non-managed third party app. It is important to remember that Cisco Webex is for UNCLASSIFIED use only. Some best practices when using Cisco Webex include:
*Not sharing PIN with those outside the meeting invite list.
*Set the room to lock when the meeting starts. This feature enables you to screen users that are requesting to join when the meeting starts.
*Require an account to be used with Webex.
*Accounts should be protected with a strong password/passphrase and two-factor authentication.
*Secure meetings with strong PIN/Password.
*Use entry/exit tone and announce name features.
*Avoid using the "Share Screen" feature. Instead, use "Share Application".
==Questions and Contact Information==
For questions and other enquiries please email [mailto:ZZTBSCYBERS@tbs-sct.gc.ca TBS-Cyber Security].
== References ==
== References ==
*[https://wiki.gccollab.ca/images/2/28/Guidance_for_the_Secure_Use_of_Collaboration_Tools.pdf Guidance For the Secure Use of Collaboration Tools - TBS]
*[https://wiki.gccollab.ca/images/2/28/Guidance_for_the_Secure_Use_of_Collaboration_Tools.pdf Guidance For the Secure Use of Collaboration Tools - TBS]
*[https://wiki.gccollab.ca/images/4/4e/Orientation_sur_la_facilitation_de_l%E2%80%99acc%C3%A8s_aux_services_Web.pdf Orientation sur la facilitation de l’accès aux services Web - SCT]
*[https://wiki.gccollab.ca/images/4/4e/Orientation_sur_la_facilitation_de_l%E2%80%99acc%C3%A8s_aux_services_Web.pdf Orientation sur la facilitation de l’accès aux services Web - SCT]
*[https://www.cisa.gov/sites/default/files/publications/CISA_Video_Conferencing_Tips_S508C.pdf Video Conferencing Tips - CISA]
===Collaborative Tool References===
===Collaborative Tool References===
*[https://onezero.medium.com/slack-zoom-google-hangouts-are-your-remote-work-apps-spying-on-you-cf1e33809cf7 Slack, Zoom, Google Hangouts: Are Your Remote Work Apps Spying on You?]
*[https://onezero.medium.com/slack-zoom-google-hangouts-are-your-remote-work-apps-spying-on-you-cf1e33809cf7 Slack, Zoom, Google Hangouts: Are Your Remote Work Apps Spying on You?]
