View source for May 22, 2024 - Updates, priorities of the week

[[FR: 22 mai 2024 - Mises à jour, les priorités de la semaine]]
Back to [[GC Web Priorities Meetings - Réunions des Priorités Web du GC]]
==Meeting information==
===Agenda===
1. Updates

2. Roundtable
=Notes and action item=
===Updates===
'''PCO'''

* Thanks for sending in your May promos 
* Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the [https://www.youtube.com/@AnalyticsServices Youtube video]

'''[mailto:lana.stewart@cds-snc.ca Lana Stewart DTO] - [[:en:images/c/c8/Q4_and_23-24_Annual_GC_TSS_Results_-_GCWP_WEB_-_May_2024_to_post.pptx|Task Success Survey Q4 and 2023-24 Results]]'''

* Q4 looks similar to Q3, but there were changes in the types of tasks
* Going forward might be good to report a “basket of tasks” each quarter instead of changing each quarter
* Top 25 taks, mostly successful, may be time to increase the success rate marker higher
* Repeated tasks have the highest success rate
* Lowest scoring tasks are those related to an account, where you have to sign in, this is having negative impact
* Annual results
** Just over 500,000 respondents
** 71% said they could complete their tasks
** Again, repeated tasks are the most successful
* What’s next for the survey
** To select core common tasks to report on each quarter
** More qualitative feedback
** Call out for TSS case studies, how is it working for you? 

'''Q & A'''

'''Q:'''Is there a recommended stat significance checker? 

'''A:''' Yes, here’s what I use: https://docs.google.com/spreadsheets/d/1I-pkCshlwAmHp0YHfwHqAHDZQEvFLCBc/edit?usp=sharing&ouid=116339843045842450748&rtpof=true&sd=true

'''Life Events - ESDC - Jodi Seguin - Navigating a death'''

[[:en:images/4/40/LLO_GCWP_Presentation_to_post.pptx|LLO GCWP Presentation.pptx]]

* Pain points from employees and clients
** Worries start early
** No news is bad news
* Where we started 
** For example call centres get over 300,000 calls about death benefits
** The process is a challenge, how do we manage it
* We studied the process through the Losing a loved one journey lab
** Our mission was to improve the experience for Canadians
** Our vision is a single point of access based on life events to manage events
* We used an agile process to work on the Life Events design
* We workshopped and worked with a variety of stakeholders to generate ideas, and through an iterative process, boiled it down to 5 processes
* We gathered together a checklist of what to do online when someone dies
* LLO Journey Lab MVP
** Landing page
** Interactive guidance
** Print and share pages
** Personalized checklist
** Curated links
* We’re working to break down silos between departments and bringing together services together

'''Comments:''' 

What to do when someone dies hub prototype

* Guides the user through such as:
** First steps
** Notify
** Apply 
* The prototype is built to give users as much information with in a way that it easy to consume
* Also has a print function

===Roundtable===

'''ISC'''

* We got our UX recruitment form through ATIP approvals

'''Principal Publisher''' 

* Adobe Experience Manager (AEM) training material has been updated to reflect the stabilized institutional landing page template and related components. Please refer to [https://www.gcpedia.gc.ca/gcwiki/images/9/91/AEM-Documentation-6.5-Unit-3-12-Creating-an-Institutional-Landing-Page-ILP.pdf Unit 12 – Creating an Institutional Landing Page (ILP)] on GCpedia for step-by-step instructions.  

* GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the [https://wet-boew.github.io/GCWeb/templates/institutional-landing/institutional-landing-doc-en.html#variations GCWeb documentation].