Difference between revisions of "March 20, 2024 - Updates, priorities of the week"

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[[FR: 20 mars 2024 - Mises à jour, les priorités de le semaine]]
 
Back to [[GC Web Priorities Meetings - Réunions des Priorités Web du GC]]
 
Back to [[GC Web Priorities Meetings - Réunions des Priorités Web du GC]]
 
==Meeting information==
 
==Meeting information==
Line 6: Line 7:
 
2. Roundtable
 
2. Roundtable
 
==Notes and action items==
 
==Notes and action items==
 +
 +
=== Updates ===
 +
'''PCO'''
 +
 +
* We’re getting questions about budget, no info yet, will share when we know
 +
* Budget is April 17
 +
* Adobe Analytics monthly meeting this morning, check the [https://www.gcpedia.gc.ca/wiki/Adobe_Analytics_Change_Management_Meetings GCPEDIA] page if you’re interested in joining up for next month
 +
 
===Roundtable===
 
===Roundtable===
−
Canada Border Services Agency - updated ArriveCan pages today
 
  
−
Public Safety - Continue to review feedback on wildfires (ie. request for maps) and adjust as required as well as adding new content items.
+
'''CRA'''
 +
 
 +
* If you have migrated your Intranet to Sharepoint, please contact [mailto:Gabriel.portillo@cra-arc.gc.ca gabriel.portillo@cra-arc.gc.ca]
 +
* Also looking for anyone who can share training experience for Drupal
 +
 
 +
'''Public Safety'''
 +
 
 +
* Wildfires emergencies - planning for the upcoming wildfires season is underway now at senior levels, coordination on the web presence (https://www.canada.ca/en/public-safety-canada/campaigns/wildfires.html) should be through your colleagues who attend the Federal Emergency Communications Coordination calls for content updates and linking
 +
 
 +
* Get Prepared - We anticipate publishing updated content from the first set of 10 hazards that were developed with partner departments in the coming weeks in advance of EP Week (May 5th)
 +
 
 +
'''Health Canada - Recalls and Safety Alerts - Updated UX test'''
 +
 
 +
* [[:en:images/3/39/Recalls_and_Safety_Alerts.pdf|Presentation]]
 +
 
 +
* Website about recalls and safety alerts
 +
* Goals and objectives, to determine if changes made were helping users
 +
* Users had to complete 14 tasks
 +
* Old study: Moderated
 +
** All tasks were in random order
 +
* New study:
 +
** Unmoderated
 +
* We used UserZoom
 +
* Findings:
 +
** We scored users scored from 1-5
 +
** Found this system better than pass/fail
 +
* Task performance Old vs. New
 +
** User success increased roughly by 22%
 +
** Users got frustrated with task 7, they said it was not user friendly
 +
** Comparing task 7 and 14, the Transport Canada system, users preferred the TC search system
 +
** Task 1, find if there’s issues with Primidone drug, there seems to be a problem with metadata so that GOC results appeared low on the page
 +
** Users saw filters as an obstacle rather than a tool
 +
* Filtering issues
 +
** We are asking users to filter based on categories they didn’t know
 +
** Additionally, on mobile, users had to scroll through several screens to navigate through all the filters
 +
 
 +
* Search issues:
 +
** The search was collecting too many results based on irrelevant search terms
 +
** Users are more willing to wait when they see a loading animation
 +
** If nothing is happening, they don’t know if the search has stopped working
 +
** Users didn’t know when to stop searching
 +
** Action items were at the bottom of the page
 +
* Mobile design issues:
 +
** We had to make sure that users on mobile didn’t have to scroll horizontally
 +
** Have to take into account how users hold their phones
 +
* Lessons learned:
 +
** A bad system can make a user lose faith after just one bad experience, they will use a different system like Google
 +
** We have made a prototype which is available for testing
 +
** Users don’t know if they’re searching for something that exists or not
 +
*** If the result does show up right away, they will assume there’s no recall
 +
 
 +
'''QUESTIONS'''
 +
 
 +
Q: The [https://design.canada.ca/common-design-patterns/tables.html responsive table] on Canada.ca was designed so that you don’t have to scroll sideways, but it’s stayed in Beta.
 +
 
 +
A: Transport Canada has a good internal search, but not really accessible from google. The Health Canada data has been accessible in Google. We are based on a Drupal platform and haven’t to date been able to implement the responsive table, but we are working on it right now.
 +
 
 +
Q: Really great presentation. Two points: It seemed that the alerts looked permanent, but they should be temporary. The health icon was not easily identifiable.
 +
 
 +
A: Thank you.
 +
 
 +
Q: How did you like UserZoomGo?
 +
 
 +
A: Actually the company has been bought out, so stay tuned to hear about other products.
 +
 
 +
DTO:
 +
 
 +
* We looked at many products, [https://docs.google.com/spreadsheets/d/1wNVAWLmt4DgWaILLYhZFokzGIxl4ETDSCbeJXOu0jas/edit?usp=sharing here’s a review we put together]. The pricing with UserZoomGo has definitely gone up after the corporate change.
 +
 
 +
* This is a good issue for everyone to share their experiences in Slack, because companies change rapidly, so the landscape is constantly evolving rapidly
 +
 
 +
'''Comments on research tools:'''
  
−
Principal Publisher - We are aware of issues with embedded Twitter feeds through the WET plugin. Twitter has recently made some changes but we are not sure if changes are here to stay or will be reverted. Recommend doing an inventory of any embedded Twitter feeds on your site so you can watch them and change quickly if needed. If the issue doesn’t resolve itself you may want to consider removing the plugin for now.
+
* Participants mentioned it would be helpful to assemble a list of approved tools and the justifications teams used to get approval
 +
* A user mentioned it could be a good idea if Principle Publisher had a license for a research tool similar to Adobe Analytics, for use by the whole community

Latest revision as of 11:27, 17 April 2024

Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action items

Updates

PCO

  • We’re getting questions about budget, no info yet, will share when we know
  • Budget is April 17
  • Adobe Analytics monthly meeting this morning, check the GCPEDIA page if you’re interested in joining up for next month

Roundtable

CRA

  • If you have migrated your Intranet to Sharepoint, please contact gabriel.portillo@cra-arc.gc.ca
  • Also looking for anyone who can share training experience for Drupal

Public Safety

  • Get Prepared - We anticipate publishing updated content from the first set of 10 hazards that were developed with partner departments in the coming weeks in advance of EP Week (May 5th)

Health Canada - Recalls and Safety Alerts - Updated UX test

  • Website about recalls and safety alerts
  • Goals and objectives, to determine if changes made were helping users
  • Users had to complete 14 tasks
  • Old study: Moderated
    • All tasks were in random order
  • New study:
    • Unmoderated
  • We used UserZoom
  • Findings:
    • We scored users scored from 1-5
    • Found this system better than pass/fail
  • Task performance Old vs. New
    • User success increased roughly by 22%
    • Users got frustrated with task 7, they said it was not user friendly
    • Comparing task 7 and 14, the Transport Canada system, users preferred the TC search system
    • Task 1, find if there’s issues with Primidone drug, there seems to be a problem with metadata so that GOC results appeared low on the page
    • Users saw filters as an obstacle rather than a tool
  • Filtering issues
    • We are asking users to filter based on categories they didn’t know
    • Additionally, on mobile, users had to scroll through several screens to navigate through all the filters
  • Search issues:
    • The search was collecting too many results based on irrelevant search terms
    • Users are more willing to wait when they see a loading animation
    • If nothing is happening, they don’t know if the search has stopped working
    • Users didn’t know when to stop searching
    • Action items were at the bottom of the page
  • Mobile design issues:
    • We had to make sure that users on mobile didn’t have to scroll horizontally
    • Have to take into account how users hold their phones
  • Lessons learned:
    • A bad system can make a user lose faith after just one bad experience, they will use a different system like Google
    • We have made a prototype which is available for testing
    • Users don’t know if they’re searching for something that exists or not
      • If the result does show up right away, they will assume there’s no recall

QUESTIONS

Q: The responsive table on Canada.ca was designed so that you don’t have to scroll sideways, but it’s stayed in Beta.

A: Transport Canada has a good internal search, but not really accessible from google. The Health Canada data has been accessible in Google. We are based on a Drupal platform and haven’t to date been able to implement the responsive table, but we are working on it right now.

Q: Really great presentation. Two points: It seemed that the alerts looked permanent, but they should be temporary. The health icon was not easily identifiable.

A: Thank you.

Q: How did you like UserZoomGo?

A: Actually the company has been bought out, so stay tuned to hear about other products.

DTO:

  • This is a good issue for everyone to share their experiences in Slack, because companies change rapidly, so the landscape is constantly evolving rapidly

Comments on research tools:

  • Participants mentioned it would be helpful to assemble a list of approved tools and the justifications teams used to get approval
  • A user mentioned it could be a good idea if Principle Publisher had a license for a research tool similar to Adobe Analytics, for use by the whole community
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