Changes

<b><u>Fulfill the Government of Canada stakeholder's needs</b></u>

<b><u>Fulfill the Government of Canada stakeholder's needs</b></u>

As provider of service to Canadians, departments need to understand their stakeholders well. The stakeholders include their users, their partners (if any), their suppliers (if any), their program or project manager, their implementor, etc. Once you identify all your stakeholders, you need to identify their requirements and figure out how to make it easier for them to use your service, which means you need to really drill down your user interface design. This is what digital is all about, to make it easy for your users to consume your service.

As provider of service to Canadians, it is important to understand the stakeholders well. The stakeholders in this case can mean their users, their partners (if any), their suppliers (if any), their program or project manager, their implementor, etc. Once you identify all your stakeholders, you need to identify their requirements and figure out how to make it easier for them to use your service, which means you need to really drill down your user interface design. This is what digital is all about, to make it easy for your users to consume your service.

While configuring your service, you should also take into account the policy requirements

While configuring your service, you should also take into account the policy requirements, including accessibilities, gender based+ analysis and official languages.<br><br>

* <b><I>Clearly identify internal and external stakeholders and their needs for each business service including user centric design </b></I>

* <b><I>Clearly identify internal and external stakeholders and their needs for each business service including user centric design </b></I>

To understand your stakeholder, it is recommended for program & project manager to conduct stakeholder analysis and create stakeholder mapping for each service being delivered. Users in this case can be Canadians (in terms of service your department provides), employees (if the service also applicable to your employees, or if your employees is the one implementing the service), or others. Partners can mean other departments or organizations that consume your service or provide data to you, or those who are building the system or building the program with you. Suppliers can be the SaaS companies who provide you with service, vendors, SSC, etc.  

To understand your stakeholder, it is recommended for program & project manager to conduct stakeholder analysis and create stakeholder mapping for each service being delivered. Users in this case can be Canadians (in terms of service your department provides), employees (if the service also applicable to your employees, or if your employees is the one implementing the service), or others. Partners can mean other departments or organizations that consume your service, provide data to you, or those who are building the system/program with you. Suppliers can be the SaaS companies who provide you with service, vendors, SSC, etc. <br><br>

* <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I>

* <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I>

In identifying your stakeholder, ensure you are being inclusive, include other stakeholder groups.

In identifying your stakeholder, ensure you are being inclusive, include other stakeholder groups.<br><br>

* <b><I>Model end-to-end business service delivery to provide quality, maximize effectiveness and optimize efficiencies across all channels (e.g lean process)</b></I>

* <b><I>Model end-to-end business service delivery to provide quality, maximize effectiveness and optimize efficiencies across all channels (e.g lean process)</b></I>