Changes

Line 151: Line 151:     
-Publish in the open all reusable common business capabilities, processes and enterprise solutions for others to develop and leverage cohesive horizontal enterprise services.
 
-Publish in the open all reusable common business capabilities, processes and enterprise solutions for others to develop and leverage cohesive horizontal enterprise services.
 +
 +
== Input from Gartner ==
 +
In a '''shared services''' model, the customers of the shared services are part of the formal board of directors, governing the strategic intent of the shared services organization and determining what service levels will be provided.
 +
 +
'''Centralization''' is most commonly successful in forms of government with a single, strong leader such as a governor, a strong mayor or county executive, or a president, where the role has significant power over the machinery of government.
 +
 +
There are occasional exceptions to both of these situations, but creating a centralization model in the '''parliamentary form of government''' is extremely challenging because the parliamentary model usually doesn’t envision enterprise authority vested in any one person.
 +
 
== DRAFT: Patterns and Practices regarding Enterprise Solutions/Shared Services: Spectrum of Options ==
 
== DRAFT: Patterns and Practices regarding Enterprise Solutions/Shared Services: Spectrum of Options ==
 
Enterprise Solutions may be governed using three general models that provide relative advantages in terms of addressing technical debt, minimizing total cost of ownership, maximizing use of talent, maximizing consistency of technology and business processes, and optimizing infrastructure.   
 
Enterprise Solutions may be governed using three general models that provide relative advantages in terms of addressing technical debt, minimizing total cost of ownership, maximizing use of talent, maximizing consistency of technology and business processes, and optimizing infrastructure.